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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

[viewer 6.10] black screen

Conrad Sallian, Support (Posts: 2488)

Mar 28, 2020 4:50:51 am EDT

Hi Christophe,

Sometimes, the computer restart or Host restart is needed when you have the black screen issue. We recommend restart the Host PC after the Host is installed.

Thanks.

Viewer for Mac and Linux - Beta testing

Conrad Sallian, Support (Posts: 2488)

Mar 26, 2020 2:58:10 pm EDT

Hi Bruce,

This is a known bug. It will be fixed in the upcoming Mac Viewer beta 3.

Sorry for any inconvenience.

Middle Mouse Button doesn't work in a remote session

Conrad Sallian, Support (Posts: 2488)

Mar 26, 2020 12:48:50 pm EDT

Hello Michal,

Yes, indeed we managed to reproduce this issue. However, this was a known issue - adding scrolling capabilities is scheduled for the next beta version.

Let me know if you have other questions.

Disable clipboard sync from host

Conrad Sallian, Support (Posts: 2488)

Mar 26, 2020 12:42:21 pm EDT

Hello Sanj,

Thank you for your message. We will add your suggestion to our wish list.

cant connect to any pc since this morning

Conrad Sallian, Support (Posts: 2488)

Mar 24, 2020 6:06:04 pm EDT

Hi Mariusz ,

Please, refer to this KB article https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/

Hope that helps.

UDP connection option (Feature Request)

Conrad Sallian, Support (Posts: 2488)

Mar 24, 2020 7:09:34 am EDT

Hello Bruce,

Thank you for your suggestion. We will add it to our wishlist.

SMTP TLS version

Conrad Sallian, Support (Posts: 2488)

Mar 23, 2020 5:02:59 pm EDT

Hi Gábor,

Thank you for your message.

Yes, this is a known issue. We will update the protocol version for this feature to TLS 1.2 in the upcoming version 6.12 Beta 2.

Sorry for any inconvenience.

Not prompted for NT Authorization credentials from Host

Conrad Sallian, Support (Posts: 2488)

Mar 23, 2020 4:40:18 pm EDT

Hi Jenni,

You are absolutely right - the correct way to say is "authentication method" (when referring to "single password", "ru security" etc.) , while authorization actually refers to what a specific user is allowed to do (permissions volume). This was the initial intent for the current tab name though, to show that different rights and permissions are set for different, well, authentication methods.

We will do our best to correct this mistake and update the program and the documentation as soon as possible. Sorry for any inconvenience.

Host and Agent availability for Linux and Mac

Conrad Sallian, Support (Posts: 2488)

Mar 23, 2020 7:35:05 am EDT

Hello Oldřich and Ziang,

Thank you for using Remote Utilities! We do our best to release Host/Agent support for Mac as soon as possible, but it should take at least a few months from now before the first beta is available.

Laggy due to increase in work-at-home -- coronavirus

Conrad Sallian, Support (Posts: 2488)

Mar 20, 2020 9:54:49 am EDT

Hi Robert,

The infrastructure was expanded just recently. It may take some time for the load to spread evenly across the servers. I recommend that you try in a few hours to see if there are still any issues and let us know.

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