"Connect through host" GUI

Conrad Sallian, Support (Posts: 2371)

Sep 10, 2019 4:44:00 am EDT

Hi Matthew,

Thank you for your message.

1. The list actually does show connections and folders (and connections within folders) in their alphabetical order.

2. I will forward this request to our development.

Let me know if you have other questions.

Need details of the Agent | Hacked my PC

Conrad Sallian, Support (Posts: 2371)

Sep 10, 2019 4:30:31 am EDT

Hello Mihir,

Thank you for your message.

You can locate the Host connection logs here "C:\Program Files (x86)\Remote Utilities - Host\Logs\". Agent logs are stored here "C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\".

If you locate the Internet-ID code used during remote connection you can contact the police and ask them to investigate. If the connection was made through the servers hosted by us (you can tell that from the logs) we can try looking up the originating IP address in our server logs.

Please, note that we can only disclose this originating IP address to the police or other authorities and only by their official request (warrant). See our privacy policy.

Hope that helps.

Failed to initialize Authorization process.

Conrad Sallian, Support (Posts: 2371)

Aug 28, 2019 9:29:20 am EDT

Hello Ivan,

We will be happy to help. You are a commercial license user, right? Could you please send us your license key to along with email address that you use for sending Host emails, and we will check that.

Please, note that starting version 6.10 there's no longer mail sending via our serves. Instead, users should embed their own SMTP server settings into the Host package. Here is more information


Increase session timeout on Community Forums

Conrad Sallian, Support (Posts: 2371)

Aug 22, 2019 4:26:40 pm EDT

Hi Alan,

I switched your account from using social authorization to using internal (site) authorization. Please, try entering your login and password again as you did earlier. This time it should work. If it doesn't , please let me know.


Legacy capture mode - explanations ?

Conrad Sallian, Support (Posts: 2371)

Aug 13, 2019 9:52:23 am EDT

Hello Thomas,

The difference between these two modes has to do with how screen capture is processed deep inside the operating system. Windows 8, 8.1 and Windows 10 require certain modifications to the mechanism. On the surface this difference just manifests itself in that check box that the user can check or uncheck to resolve problems with screen capture.

In most cases you should leave this checkbox the default (i.e. unchecked).

Error while installing

Conrad Sallian, Support (Posts: 2371)

Aug 12, 2019 5:49:03 pm EDT

Hello Levi,

Could you please try installing the Host with the "Integrate with firewall" checkbox unchecked and tell us the result.


No launch icon after installing Host version

Conrad Sallian, Support (Posts: 2371)

Aug 10, 2019 8:34:48 am EDT

Hello Brian,

Thank you for your questions.

a) there's no launch icon anywhere - how do I launch it?

The Host runs as a system service and the default setting is to auto-start with Windows. You can tell if the Host is running by its icon in the system tray area (where the clock is).

That said, the Host can still be set to start manually. Please, refer to this page for more information.

b) it didn't tell me, or ask me, what the Internet Id is.

You need to enable the Internet-ID in the host settings and then copy it to the Viewer to use as the address of the remote computer. This guide will help you set up an Internet-ID connection

Is security affected when using Internet_ID connection method?

Conrad Sallian, Support (Posts: 2371)

Aug 05, 2019 7:55:09 am EDT

Hello Rod,

Thank you for your message.

Bypassing a firewall doesn't mean that it's dangerous. Remote connection between RU Viewer and RU Host is always encrypted regardless of connection type used be it direct connection or Internet-ID connection. Here is more information about Remote Utilities security.

That said, Internet-ID connection simply removes the hassle of opening a port in your firewall settings which would be necessary if you decided to use direct connection. It may even be considered more secure (in terms of open ports) than direct connection since it doesn't require opening a port and creating a firewall rule.

Let me know if you  have other questions.

Password Protect Portable Version

Conrad Sallian, Support (Posts: 2371)

Aug 02, 2019 3:37:45 pm EDT

Hi Jeff,

We are glad you like the software! Don't hesitate to submit another post if you ever need any help.


Is it possible to use a cloud server as a relay?

Conrad Sallian, Support (Posts: 2371)

Aug 02, 2019 4:41:19 am EDT

Hello Marc,

Yes, of course, you can deploy RU Server on any Windows machine including on a remote VPS. You can also install the Host in order to be able to remotely connect to that machine and manage your server.

Let us know if you have other questions.
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