We examined the logs, it seems that Host is having difficulty connecting to our intermediary server ( id.remoteutilities.com) due to some network reasons. Unfortunately, we cannot tell you exactly what that might be because troubleshooting network problems is beyond the limits of our assistance.
One thing I noticed is the connection IP address is sometimes 192.168.19.4 which would be correct and then sometimes 127.0.0.1 -- is this a local proxy thats interfering ? or could it be when the
Could you tell me where exactly did you see this line?
or could it be when the OpenVpn VPN is connected -- will be looking in top this also we use Kaspersky on the two machines that are having problems
Different RU Servers cannot communicate with each other. If you are looking for a failover mechanism which would allow you to switch from server A to server B in case server A is down, you can use a "DNS trick". That is, you should use a DNS name for your server that points at server A's IP address. If server A is down, simply update your DNS record and point it at server B's IP address (the server should be running of course). These days DNS propagation literally takes seconds or minutes at the worst, so your remote connections will be quickly up and running again.
For some operations admin privileges may be required , that's why running the Agent causes UAC prompt to show. The user can choose whether they want to run it with elevated privileges or not. If they click Cancel the Agent will run as a normal user.