Conrad Sallian's community posts

Your License does not allow using this key for more than 30

Conrad Sallian, Support (Posts: 2880)

Jun 13, 2022 2:24:08 pm EDT

Hi Michael,

We will rebuild this version very soon and fix this bug.

Sorry for the inconvenience.

Trouble controlling a Windows 11 machine

Conrad Sallian, Support (Posts: 2880)

Jun 13, 2022 2:07:16 pm EDT

Hi Fabio,

Thank you for your message.

Please, check the solutions on this page https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Hope that helps.

Remote Utilities v7.1.2.0 - Viewer Machine Cursor is Large

Conrad Sallian, Support (Posts: 2880)

Jun 13, 2022 1:33:05 pm EDT

Hi Johnathan,

No problem. We'll keep the topic here in case anyone else with a similar issue could find it.

Thanks.

Viewer for Mac and Linux - Beta testing

Conrad Sallian, Support (Posts: 2880)

Jun 13, 2022 3:29:41 am EDT

Hi Robert,

Thank you for the information. Duly forwarded to our developers.

Cannot install linux verson

Conrad Sallian, Support (Posts: 2880)

Jun 08, 2022 2:37:42 pm EDT

Hi Bruce,

Please, execute the following before installation:

sudo apt-get install -y libxcb-xinerama0

What Ubuntu version do you have, by the way?

Cannot install linux verson

Conrad Sallian, Support (Posts: 2880)

Jun 08, 2022 2:29:20 pm EDT

Hello Bruce,

We'll examine this issue and be right back. Sorry for the inconvenience.

viewer cannot connect to host

Conrad Sallian, Support (Posts: 2880)

May 03, 2022 10:11:08 am EDT

Please, check if the issue persists. Thanks.

viewer cannot connect to host

Conrad Sallian, Support (Posts: 2880)

May 03, 2022 9:10:58 am EDT

David Slish wrote:

Conrad Sallian,
I found the host logs, where are the viewer logs located?

Thanks,
Dave

Hi David,

Viewer logs can be located as described here https://www.remoteutilities.com/support/docs/connection-log/

viewer cannot connect to host

Conrad Sallian, Support (Posts: 2880)

May 03, 2022 8:49:37 am EDT

Also, what ISP do you use? If this is the same ISP this could easily be blocking on an ISP level, a false positive detection.

viewer cannot connect to host

Conrad Sallian, Support (Posts: 2880)

May 03, 2022 8:42:45 am EDT

Hello,

All servers are up and running. Internet-ID connection has just been tested from multiple locations and it works.

Could you please your Host logs (if you have access to them) and possibly Viewer logs to support@remoteutilities.com.

Thanks.

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