Conrad Sallian's community posts

Hi Leon,

Thank you for your message.

You can migrate the entire server, including its user accounts and other settings, to another computer as described in this article:

https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

If you are not changing the address, you can skip the “Update server address in Viewer” section. Your address should continue pointing to the new server machine after the migration.

I recommend that you do not wipe the server from the old machine right away. First, migrate the files and settings as described in the article, make sure everything works correctly with the new server, and only then clean up the old server machine.

Hope that helps.

Hi Daryl,

Thank you for the kind words.

Is there any plans to be able to remotely upgrade a host version from the Linux Viewer side? This can only be done with the Windows Viewer side currently.

Yes, this is definitely in our plans. Ideally, this should encompass updating both Windows hosts and Linux/macOS hosts. We'll do our best to implement it as soon as possible.

Hello Simon,

Thank you for your feedback.

1. It looks like you trying to run/execute a .deb file. You must install it instead.

apt install ./host1.0.27.b27_amd64.deb
# or
dpkg -i host1.0.27.b27_amd64.deb

2. The previously installed host might be running still. You need to uninstall it first:

./r-host -uninstall

Hello,

Remote Utilities for macOS/Linux Beta 27 is now available for download. This is a release candidate. After this final beta, the next version will be the official release.

We would appreciate your feedback. Thank you.

Hi Petr,

Thank you for your message.

We can do that. But could you tell us more about what isn't working for you? Perhaps we can help.

Hi Michael,

Thank you for the report. Could you let us know which Remote Utilities IP address Norton is flagging? We would like to contact them about this as well.

Hi David,

Thank you for your message. We also responded via the ticket system, but we will reply here as well just in case.

This may have been caused by a temporary switch to a different primary server, but now that maintenance is complete, we will be reverting back. Either this issue will resolve on its own, or, if not, we will submit a false positive report to AVG.

Thank you for your patience.

Here is a result of DNS propagation test from multiple locations:

https://dnschecker.org/#A/id.remoteutilities.com

All point to an updated IP address.

If it's possible, try checking how the id.remoteutilities.com resolves on both sides - Viewer and Host. If you still cannot connect, there's a good chance that the DNS still uses a cached value and haven't updated yet.

Hello,

Our servers were back online almost immediately. Please, flush the dns resolver cache on the Viewer computer , that should help.

Sorry for the inconvenience.

Hello Dax,

Thank you for your message.

Someone will only be able to access a remote system if they have access to your Viewer app on that specific computer. Remote Utilities keeps its address book locally, not in the cloud.

If this is an issue, you can additionally encrypt your address book with a password that only you know. Here is how: https://www.remoteutilities.com/support/docs/encrypting-address-books/

This will let you save your passwords without worrying that your address book can be accessed by someone else.