Community

Cloud Flare BLOCKING?!

Conrad Sallian, Administrator (Posts: 2556)

Sep 15, 2020 3:17:33 am EDT

Hello Ceyarrecks ,

Thank you for your message.

The origin web server for remoteutilities.com is responding slowly to initial requests for uncached HTML content.

The "origin web server" of remote utilities (remoteutilities.com) is hosted at Digital Ocean and has nothing to do with the ID service. The subdomain id.remoteutilities.com points at our Internet-ID service which is not a web server.

I'm afraid CloudFlare's diagnostics tool only considers all services on the web to be html/www which is apparently not the case.

Still, we will investigate the issue further and let you know. Thank you for your patience.

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question about the major releases?

Conrad Sallian, Administrator (Posts: 2556)

Aug 07, 2020 7:53:39 am EDT

Hello Geek,

We do not have a strict release schedule. Mostly because we do not like to unnecessary squeeze upgrade money from our customers unlike many other competitors with nice UIs.

- how many years can I use an old major release?

You can use it forever.

- if I want to upgrade my licenses to a major release, what discounts are applied (the old or new price)?

Please, refer to our Upgrade Policy.

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questions about license types and parameters?

Conrad Sallian, Administrator (Posts: 2556)

Aug 06, 2020 3:20:19 pm EDT

Hello,

- what about the Starter/Mini/Pro license? must all the remote endpoints be the same for all techs?

That is not necessary since these license types are priced "per concurrent tech" rather than "per endpoint".

- can you manage 23 endpoints using 20-endpoint license or 1-tech starter license by removing and adding the extra 3 endpoint when needed?

It is possible, yes.

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can I use self-hosted server without a license?

Conrad Sallian, Administrator (Posts: 2556)

Aug 06, 2020 1:26:32 pm EDT

Hello Athar,

Thank you for your message.

Unfortunately, using our free self-hosted server does not imply unlimited use of Remote Utilities. For using Remote Utilities you need a license anyway. You can, however, integrate RU with RU Server regardless of the license type that you use, even the free license will work.

Hope that helps.

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questions about license types and parameters?

Conrad Sallian, Administrator (Posts: 2556)

Aug 06, 2020 1:24:16 pm EDT

Hello Geek,

Thank you for your message.

- in the compare licenses page: "endpoint per tech : the maximum number of remote computers that each tech can keep in their address book" but the free license allowed me to add more than 10 endpoints!

You can add more endpoints, but you won't be able to connect to either endpoint so long as their number in your address book exceeds the number allowed by your license. This applies to any license, not just the free license.

- so does the "x endpoint per tech" parameter mean that every tech can connect simultaneously to x endpoint?

This parameter means the maximum number of endpoints a tech can keep in their address book whilst being able to work with the software (connect to those endpoints).

- how many concurrent techs does the free license allow?

One only.

- with an endpoint license of 20 endpoints: can any tech have different 20 endpoints in his address book

This would violate the Endpoint license. The meaning of this license type is charging per endpoint, not per concurrent tech. Therefore , all the remote endpoints must be the same for all techs.

- can two techs connect simultaneously to the same endpoint?

Yes, there are no restrictions as to how many techs can simultaneously connect to the same endpoint.

Hope that helps.

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Viewer for Mac and Linux - Beta testing

Conrad Sallian, Administrator (Posts: 2556)

Jul 31, 2020 6:39:37 am EDT

Hi Glyn,

Yes, we have extended the trial and updated the beta files. Feel free to download them here:

Mac https://www.remoteutilities.com/download/mac.php
Linux https://www.remoteutilities.com/download/linux.php

Thanks.

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Something that shows last time host was online

Conrad Sallian, Administrator (Posts: 2556)

Jul 29, 2020 11:59:03 am EDT

Hello Rob,

Sorry for the delay. We will do our best to add this feature as soon as possible.

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Viewer for Mac and Linux - Beta testing

Conrad Sallian, Administrator (Posts: 2556)

Jul 25, 2020 8:21:07 am EDT

Hello Klaus-Uwe,

Thank you for your interest.

It was actually a mistake on the site, we've just fixed it. The Viewer for Linux beta license works until the end of July. Before it expires, we'll update it and extend the beta period too.

So you can download and use it now, no problem.

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Auto Import from Different Subnet

Conrad Sallian, Administrator (Posts: 2556)

Jul 08, 2020 3:38:31 pm EDT

Hi Rodney,

I'm glad to hear you managed to find the root cause. Indeed, I didn't take the possibility of Host not installed into consideration.

Don't hesitate to post another message if you need assistance. Me and my colleagues are always happy to help.

Thanks.

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Auto Import from Different Subnet

Conrad Sallian, Administrator (Posts: 2556)

Jul 08, 2020 1:51:30 pm EDT

Hi Rodney,

So I am assuming that these devices on the other networks did not check in correctly with the server. Is there a log or something on the client that we can go to that would help us find where the problem is coming from?

Yes, of course. It is the Host log which is available individually on each Host. I can assume that these Hosts couldn't connect to your RU Server in the first place, and that should be reflected in the log. As for the reason why they couldn't connect - it could be a perimeter firewall on the Host side network, or it could be your RU Server computer (or perimeter firewall in the network) that blocked incoming connection to the RU Server. In other words this seems to be a network connectivity and/or security parameters issue.

We have some devices in hand and are at one of our other schools so we can test.
Really appreciate the help, we have been very pleased to have partnered with you guys for over 8 years!

Thank you for your kind words :)

P.S. Feel free to open a ticket and send us your Host log in private if you are having difficulty figuring out the log's messages.

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