You can locate the Host connection logs here "C:\Program Files (x86)\Remote Utilities - Host\Logs\". Agent logs are stored here "C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\".
If you locate the Internet-ID code used during remote connection you can contact the police and ask them to investigate. If the connection was made through the servers hosted by us (you can tell that from the logs) we can try looking up the originating IP address in our server logs.
We will be happy to help. You are a commercial license user, right? Could you please send us your license key to firstname.lastname@example.org along with email address that you use for sending Host emails, and we will check that.
I switched your account from using social authorization to using internal (site) authorization. Please, try entering your login and password again as you did earlier. This time it should work. If it doesn't , please let me know.
The difference between these two modes has to do with how screen capture is processed deep inside the operating system. Windows 8, 8.1 and Windows 10 require certain modifications to the mechanism. On the surface this difference just manifests itself in that check box that the user can check or uncheck to resolve problems with screen capture.
In most cases you should leave this checkbox the default (i.e. unchecked).
Bypassing a firewall doesn't mean that it's dangerous. Remote connection between RU Viewer and RU Host is always encrypted regardless of connection type used be it direct connection or Internet-ID connection. Here is more information about Remote Utilities security.
That said, Internet-ID connection simply removes the hassle of opening a port in your firewall settings which would be necessary if you decided to use direct connection. It may even be considered more secure (in terms of open ports) than direct connection since it doesn't require opening a port and creating a firewall rule.