Conrad Sallian's community posts

stw wrote:

If you're able to reproduce the issue, please send us a screenshot that shows the notification as well as the Host icon in the system tray.

- Ok, I'll do that.

I wanted to ask something else, but the post was already in queue: If we create the Host MSI via the Viewer and PRO license the message will still be shown when we connect with a MINI Viewer right? So we have to upgrade all of our accounts to PRO - creating the Host with PRO is not enough, right?

Hello,

Your understanding is partially correct. The license with which the MSI file is created doesn't specifically determine whether the alert will be shown or not. The determining factor is actually the license of the Viewer from which you are connecting. If the Viewer is licensed as PRO or SITE, the alert flag gets reset, hence, the alert will no longer be shown. This applies not only to the current session but also to any future sessions, even if you connect using other licenses such as Starter or Mini.

The primary purpose of this alert is to prevent any potential misuse where the Host might be installed for malicious intents. To create at least some hindrance to such activities, a PRO license is required.

Lastly, the alert can be dismissed by the remote user simply by clicking the OK button.

Hope that helps.

Hello Rob,

Thank you for your message.

Actually, this is expected behavior. Notice the 'Automatically generate Host password' checkbox selected on the second screenshot. If it's selected, you instruct the program to generate the password for you (i.e. it will be unique for each instance of a Host installed) rather than let you set it manually.

That is, if you want to set the same single password for all instances of your installed Hosts, you should deselect that checkbox and this will unlock the single password authentication option in the configuration settings.

Hope that helps.

Hello Johnran,

Thank you for your message.

Please, use this form to recover your license key https://www.remoteutilities.com/support/lostkey.php . If you have multiple keys, the form will send them to you as multiple attachments.

Please, check the connection now. Thanks.

John Matos wrote:

I'm having the same issue, not being able to connect to my remote computers. At first it couldn't find then, now it finds them but connections are timing out.  Computers are in Massachusetts & I'm currently on vacation in Cape Coral, FL. Is there an ETA??

Hi John,

The server to blame has been pinpointed. ETA - 30 to 60 min.

Sorry for the inconvenience.

Hi Martin,

Yes, of course. As previously it could be affecting one of the servers. We are currently looking into the problem and trying to determine which one. Thank you for your support.

Anthony Falvo wrote:

where do i find these logs?

Here is how to find the logs
https://www.remoteutilities.com/support/docs/logging/

Hello Anthony,

Could you send us your Host and Viewer logs to support@remoteutilities.com?

Oldřich Fridrich wrote:

Hello,
I don't know if it is completely related to Host/Agent for Linux (alpha preview), but when connecting remotely, vertical commas are inserted in the menu of letters on the remote desktop when writing text... see. attached image

Thanks
Have a nice day
O.Fridrich - Czech Republic

Hi Oldřich

Is this also happening when you switch the screen view to the stretch mode?

Hello,

The first Host/Agent preview for Linux - see this thread.

Mac version will be released in beta together with the beta version for Linux. The version above is currently alpha and is for preview only.

Thanks.