Conrad Sallian's community posts
Latest Android Viewer 12.7.1 Crashes on Launch
Conrad Sallian,
Support (Posts: 3232)
Sep 03, 2026 11:42:18 am EDT
Closing this thread as there's a completely rebuilt app for iOS and Android now available.
Released: the all-new mobile app for iOS and Android
Conrad Sallian,
Support (Posts: 3232)
Sep 03, 2026 11:41:09 am EDT
Hi Benny,
Thank you for your feedback.
While some features may work if you connect a bluetooth mouse, still there's no full support for it and we are working on it (and the keyboard). We'll definitely add full support for both as soon as we can.
Thanks.
Thank you for your feedback.
While some features may work if you connect a bluetooth mouse, still there's no full support for it and we are working on it (and the keyboard). We'll definitely add full support for both as soon as we can.
Thanks.
Multiple Monitors
Conrad Sallian,
Support (Posts: 3232)
Sep 02, 2026 3:16:12 pm EDT
Hello Patrick,
Not automatically, no. The Viewer shows a Host in one window: either the whole remote desktop stretched across all its monitors, or one monitor you pick from the Remote monitors button on the Full Control toolbar. There's no option that maps remote monitors to your local ones one-to-one.
You can get that layout by hand, though. It takes one session per remote monitor:
The catch is that each window is a live session, so it costs two connections instead of one.
Hope that helps.
Not automatically, no. The Viewer shows a Host in one window: either the whole remote desktop stretched across all its monitors, or one monitor you pick from the Remote monitors button on the Full Control toolbar. There's no option that maps remote monitors to your local ones one-to-one.
You can get that layout by hand, though. It takes one session per remote monitor:
- In the address book, create two connections to the same Host (same Internet-ID or IP), named e.g. "Monitor 1" and "Monitor 2".
- Go to Tools → Options → Remote screen and clear "Tabbed view". Otherwise the two windows dock together as tabs instead of floating.
- Open both connections.
- In each window, pick a different remote monitor from the Remote monitors button.
- Drag each window onto the local monitor you want it on.
The catch is that each window is a live session, so it costs two connections instead of one.
Hope that helps.
Released: the all-new mobile app for iOS and Android
Conrad Sallian,
Support (Posts: 3232)
Sep 01, 2026 3:34:59 pm EDT
Version 14.0.3 is available now in stores. Added localization into 23 languages and updated the 'Default tap action' menu as suggested above.
Thanks.
Thanks.
Released: the all-new mobile app for iOS and Android
Conrad Sallian,
Support (Posts: 3232)
Aug 31, 2026 7:11:20 am EDT
That makes sense. We'll add 'None' and 'Show menu' options and make the 'Show menu' the default option.snk-nick wrote:
A really nice feature for the default tap option would be to have it set either to "nothing" or to give the same menu of all connection types the same as when you tap the arrow at the end of the entry.
Thank you for your feedback.
winget versions not up to date
Conrad Sallian,
Support (Posts: 3232)
Aug 31, 2026 7:09:02 am EDT
Hi Trent,
Yes, sorry. We'll fix the redirect table now.
Thanks for reporting.
Yes, sorry. We'll fix the redirect table now.
Thanks for reporting.
Released: the all-new mobile app for iOS and Android
Conrad Sallian,
Support (Posts: 3232)
Aug 30, 2026 6:50:23 pm EDT
A new update has been released and is now available in both stores.
Support for headless machines without a mouse has been added. The cursor is still rendered even when no physical mouse is connected.
A simplified "Add connection" screen with the "Connect now" option has also been added, similar to how it works in the desktop Viewer.

Finally, the connection properties now provide a clearer distinction and switch between Direct connection and Internet-ID connection, again following the approach used in the desktop Viewer.

You can download version 14.0.2 now in Google Play and App Store.
Thanks.
Support for headless machines without a mouse has been added. The cursor is still rendered even when no physical mouse is connected.
A simplified "Add connection" screen with the "Connect now" option has also been added, similar to how it works in the desktop Viewer.
Finally, the connection properties now provide a clearer distinction and switch between Direct connection and Internet-ID connection, again following the approach used in the desktop Viewer.
You can download version 14.0.2 now in Google Play and App Store.
Thanks.
Linux Server
Conrad Sallian,
Support (Posts: 3232)
Aug 29, 2026 6:41:02 am EDT
Thank you for the kind words!
Released: the all-new mobile app for iOS and Android
Conrad Sallian,
Support (Posts: 3232)
Aug 28, 2026 12:04:59 pm EDT
Hi Jim,
Appreciate the response, thank you very much. If you could leave a review on Google Play, that would be great. Unfortunately, our old iOS/Android app was far from up to the mark, and we accumulated quite a few bad reviews there. Now that the new app is entirely different, those old reviews no longer apply — so the more fresh reviews we receive, the better. Thanks!
As for macOS and Linux — they are actually available, in beta for now, but fully usable. Here are the download pages:
RU for macOS
RU for Linux
Appreciate the response, thank you very much. If you could leave a review on Google Play, that would be great. Unfortunately, our old iOS/Android app was far from up to the mark, and we accumulated quite a few bad reviews there. Now that the new app is entirely different, those old reviews no longer apply — so the more fresh reviews we receive, the better. Thanks!
As for macOS and Linux — they are actually available, in beta for now, but fully usable. Here are the download pages:
RU for macOS
RU for Linux
winget versions not up to date
Conrad Sallian,
Support (Posts: 3232)
Aug 27, 2026 5:53:37 pm EDT
Hello J F,
Thank you for your message.
The winget repository isn't ours. We don't maintain the winget-pkgs repo or its manifests and don't participate in it in any way. Those manifests are created and maintained by third-party contributors, so they're solely their creators' responsibility — corrections there aren't something we can make on our end.
On the download link: all previous-version links should redirect to the most recent version to date. We update these redirects with every release, but this time it was missed when 7.8.4.0 came out, which is why that URL still served an older file. It'll be fixed shortly. Yet, the links on the download page always lead to the most recent version, and this is the only and canonical download page for Remote Utilities for Windows.
Hope that helps.
Thank you for your message.
The winget repository isn't ours. We don't maintain the winget-pkgs repo or its manifests and don't participate in it in any way. Those manifests are created and maintained by third-party contributors, so they're solely their creators' responsibility — corrections there aren't something we can make on our end.
On the download link: all previous-version links should redirect to the most recent version to date. We update these redirects with every release, but this time it was missed when 7.8.4.0 came out, which is why that URL still served an older file. It'll be fixed shortly. Yet, the links on the download page always lead to the most recent version, and this is the only and canonical download page for Remote Utilities for Windows.
Hope that helps.
