Conrad Sallian's community posts

Detected by antiviruses

Conrad Sallian, Support (Posts: 2744)

Jul 01, 2021 11:22:23 am EDT

Hello David,

We are not responsible for poor code and quality of antivirus software vendors, especially noname vendors who are not even bothering responding to false positive reports. Antiviris software industry is in dismal state nowadays, they bring more harm than good. I wouldn't even take them and their 'detections' seriously, they have nothing to do with real security.

Detected by antiviruses

Conrad Sallian, Support (Posts: 2744)

Jul 01, 2021 8:31:59 am EDT

Hello David,

Thank you for the report. Have you tried contacting Avast with this issue? Unfortunately, we cannot update their signature databases to remove the false positive. Only they can.

Viewer for Mac and Linux - Beta testing

Conrad Sallian, Support (Posts: 2744)

Jul 01, 2021 7:33:51 am EDT

It's most likely this year.

Viewer for Mac and Linux - Beta testing

Conrad Sallian, Support (Posts: 2744)

Jul 01, 2021 7:17:55 am EDT

Hello Johnny,

The ability to 'add using code' in Linux/Mac Viewer isn't available yet. We are sorry for that. We'll add that in the final release.

Thanks.

Remote Removal of License

Conrad Sallian, Support (Posts: 2744)

Jul 01, 2021 7:16:43 am EDT

Hello Jon,

Thank you for your message.

The license key is applied on the Viewer side, not Host's. The Viewer is supposed to be 'physically' accessible since it is the administrator's component used to connect in to a remote computer (with Host installed).

Error update to 7.0.2.0

Conrad Sallian, Support (Posts: 2744)

Jun 21, 2021 6:39:22 am EDT

Hello Pedro,

This is an issue with MSI installer on your computer. Please, try this fix tool from Microsoft:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Hope that helps.

Error update to 7.0.2.0

Conrad Sallian, Support (Posts: 2744)

Jun 20, 2021 1:08:46 pm EDT

Hi Pedro,

Thank you for your message.

Please, try the following:

1. Completely remove Viewer as described here.
2. Locate and remove the folder C:\ProgramData\Remote Utilities (the PrograData folder may be hidden).
3. Downloadthe latest version of Viewer and install it.

Hope that helps.

Connection speed dilemma and not related to internet speed

Conrad Sallian, Support (Posts: 2744)

Jun 17, 2021 2:45:24 pm EDT

Hello John,

40-50 seconds is still too much even for a very slow network (and yours is far from that).

I will forward this issue to our developers and ask for their advice.

Windows Defender flags viewer7.0.2.0.portable.zip as PUP

Conrad Sallian, Support (Posts: 2744)

Jun 17, 2021 2:42:26 pm EDT

Hello Pete,

Thank you for your report. We have also sent a FP report to Microsoft. Usually they are pretty fast to respond, we'll see.

Can I Set Expired date for use in period time.

Conrad Sallian, Support (Posts: 2744)

Jun 17, 2021 1:06:12 pm EDT

Hello Pathompong ,

No, unfortunately, you cannot control the license's expiry date because there is simply no expiry date.

However, you can try the new "license management' feature of RU Server. See this blog post for more information.

Page: