Conrad Sallian's community posts

But is this IP [216.158.232.18] the default RU server?

Yes, one of the relay nodes (servers).

Hi John,

Unfortunately no, no other local information is transmitted. However, as you have noticed, Viewer IP address is available in the log and this can give a clue about who might be attempting connection. There is also information about the connection mode used (Full control, View etc.).

Hi John,

Any remote session is logged into a file in the Logs folder. The folder path may be different for Host and Agent. Please, check out these links:

Host log
Agent log

Hi Andrew,

Thank you for your message.

We will check it out and send a false positive report to McAfee. Please, note that it may take a while before they remove the detection.

These KB articles may also be helpful:

https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

https://www.remoteutilities.com/support/kb/rfusclient-exe-and-rutserv-exe-what-are-they/

Hi Carlos,

Thank you for the kind words.

This may be by design - but the "simple update" function does not push the beta version to the remote systems. I have to manually connect and do the updates.

Yes, it is by design. This is to avoid accidentally pushing the beta to those who wouldn't want to participate in the beta testing.

Thanks for the feedback on other points. With regards to the mobile client - we'll do our best to implement this address book soon.

Hello Isaia,

Thank you for your point of view. We do appreciate it.

Hi Isaia,

Whether the user deploys a self-hosted server or not doesn't affect licensing limitations. With the free license 1 user can connect to up to 10 remote devices.

It is possible to add more than 10 contacts in the address book, but the program won't allow connecting to any one of them unless their number is reduced to the number allowed by the applied license.

Hope that helps.

Hello Cosmos,

Thank you for your questions.

1. The released version will remain 7.x. You will be able to upgrade for free.

2. Yes, of course.

Do not hesitate to ask if you have any other questions.

Hi Peter,

Perhaps, you mean version 7.0.7.0. As for Remote Install update not working - this is a confirmed bug. We have fixed it and the fix will be available in the final release which is to be very soon.

Thanks!

Hello,

Thank you for your message.

This is from our EULA:

4.4 Using more than one free license key within a business company or any other organization is prohibited.

So it's a limiation applied to the company as a whole. Unfortunately, such use of the free license (multiple users in the same company) isn't allowed by our EULA.

Do not hesitate to ask if you have any questions.