Also responded via the tickets. As of multiple RUT users - so far only two users from Australia are having this issue. We have even restarted our Australian servers to be sure that it's not some hind of hang or glitch. But as I mentioned in the ticket - there hasn't been a single downtime these days (well, for many days, to be honest).
For testing/isolating the issue, could you do the following:
1. Back up your current address book. 2. Close Viewer and delete the address book from the %appdata%\Remote Utilities Files\ folders (connections_4.xml). 3. Start Viewer, add a new connection to one of your Hosts and see if you can connect.
Both the Host and the Viewer were downloaded from your website. all of these computers were connected via a wired connection to a 1GB switch back to my router. All of them were using the Internet ID since I am testing the software if it meets my needs to provide support to people elsewhere.
Yes, it might take up to a minute if you wait for the automatic online connectivity check in Viewer to trigger the next check (there is approximately a 30s - 60s) interval. However, if you manually click 'Refresh status' button on the Connection tab in Viewer this will override automatic check and show you the computers that are currently visible to Viewer (i.e. 'online').
We are not responsible for poor code and quality of antivirus software vendors, especially noname vendors who are not even bothering responding to false positive reports. Antiviris software industry is in dismal state nowadays, they bring more harm than good. I wouldn't even take them and their 'detections' seriously, they have nothing to do with real security.