The origin web server for remoteutilities.com is responding slowly to initial requests for uncached HTML content.
The "origin web server" of remote utilities (remoteutilities.com) is hosted at Digital Ocean and has nothing to do with the ID service. The subdomain id.remoteutilities.com points at our Internet-ID service which is not a web server.
I'm afraid CloudFlare's diagnostics tool only considers all services on the web to be html/www which is apparently not the case.
Still, we will investigate the issue further and let you know. Thank you for your patience.
Unfortunately, using our free self-hosted server does not imply unlimited use of Remote Utilities. For using Remote Utilities you need a license anyway. You can, however, integrate RU with RU Server regardless of the license type that you use, even the free license will work.
- in the compare licenses page: "endpoint per tech : the maximum number of remote computers that each tech can keep in their address book" but the free license allowed me to add more than 10 endpoints!
You can add more endpoints, but you won't be able to connect to either endpoint so long as their number in your address book exceeds the number allowed by your license. This applies to any license, not just the free license.
- so does the "x endpoint per tech" parameter mean that every tech can connect simultaneously to x endpoint?
This parameter means the maximum number of endpoints a tech can keep in their address book whilst being able to work with the software (connect to those endpoints).
- how many concurrent techs does the free license allow?
- with an endpoint license of 20 endpoints: can any tech have different 20 endpoints in his address book
This would violate the Endpoint license. The meaning of this license type is charging per endpoint, not per concurrent tech. Therefore , all the remote endpoints must be the same for all techs.
- can two techs connect simultaneously to the same endpoint?
Yes, there are no restrictions as to how many techs can simultaneously connect to the same endpoint.
So I am assuming that these devices on the other networks did not check in correctly with the server. Is there a log or something on the client that we can go to that would help us find where the problem is coming from?
Yes, of course. It is the Host log which is available individually on each Host. I can assume that these Hosts couldn't connect to your RU Server in the first place, and that should be reflected in the log. As for the reason why they couldn't connect - it could be a perimeter firewall on the Host side network, or it could be your RU Server computer (or perimeter firewall in the network) that blocked incoming connection to the RU Server. In other words this seems to be a network connectivity and/or security parameters issue.
We have some devices in hand and are at one of our other schools so we can test. Really appreciate the help, we have been very pleased to have partnered with you guys for over 8 years!
Thank you for your kind words :)
P.S. Feel free to open a ticket and send us your Host log in private if you are having difficulty figuring out the log's messages.