Conrad Sallian's community posts

Hello Geoff,

Thank you for your message.

Is there any specific information or a screenshot as to what parts are blocked? There's also a post on the subject in the Microsoft community here.

Hello Russ,

Thank you for your message.

You could open (e.g. via File Transfer) the C:\Program Data\Remote Utilities\Logs\ folder on the remote computer. These are the Host logs and if Internet-ID is enabled the Host's Internet-ID is reported in them. In a line like this:

Relay node: OK ID: xxx-xxx-xxx-xxx; Port: 5655; Try count: 1

Hope that helps.

Hello Jim,

Thank you for your message.

Host and Agent have identical settings and configuration options, so whatever you configure for the Host should also be done for the Agent — namely, specifying your RU Server address in the Internet-ID connection settings.

Also, when connecting, please make sure you’ve specified your RU Server in the connection properties in Viewer for that specific Agent entry. It’s possible that something was simply missed, which is causing it not to work.

Let us know if this helps.

Hello Antwan,

Thank you for your message.

Could you please clarify what specific shortcuts do not work.

Hi Robert,

Thank you for your message.

Unfortunately, capturing sound isn't currently available for Viewer for Linux/Mac.

Hello,

There can be many potential reasons why a connection might fail, including—but not limited to—DNS resolution issues within a specific network segment, temporary global outages, data center connectivity problems, or even restrictions or disruptions caused by specific ISPs. While our servers are up and running normally at the moment, we’re continuing to monitor the situation closely. If the issue persists, we recommend trying a different network or contacting your ISP for further assistance.

Hello,

Thank you for your message.

There is no overloading whatsoever. Our server infrastructure can sustain a peak load several times higher than usual.

Version software 7.2.2.0

We recommend that you update your version to the current 7.6.2.0. Make sure that you update both Viewer and Host/Hosts.

Hope that helps.

Hello,

Thank you for your message.

We didn't block access to our servers from Russia. However, please, note that your ISP may be blocking access to US- or EU-based service. Unfortunately, we cannot help with that issue.

Alternatively, you can use a dedicated Russian product called "RMS - Remote Manipulator System" which is optimized for Russia and CIS.

Hope that helps.

Hello Nguyen,

Thank you for your message.

What you're describing refers to multiple terminal sessions. Remote Utilities does allow you to connect to existing terminal sessions on a remote machine (such as the console session or active RDP sessions), but it does not support creating new terminal sessions.

To initiate and manage multiple simultaneous user sessions on a Windows Server, you would need the appropriate Microsoft Remote Desktop Services (RDS) CALs (Client Access Licenses).

Let us know if you have any further questions.

Hi Daryl,

Yes, it should. Raspberry Pi OS is Debian-based.

Thanks.