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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Custom RU Server

Conrad Sallian, Administrator (Posts: 2548)

Jun 29, 2020 6:21:51 am EDT

Hello John,

Thank you for your message.

Make sure that you specified correct server address and port in connection properties for the respected connection in the address book:

Connection properties -> General -> Internet-ID -> Change button -> uncheck "Default" and specify your server data there.

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Windows 10 2004 Update

Conrad Sallian, Administrator (Posts: 2548)

Jun 29, 2020 3:15:06 am EDT

Hello James,

Thank you for your message.

Did you restart the remote computer (where the Host is installed) after the update?

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Stealing My Windows Key Issue/Bug Possible Cause

Conrad Sallian, Administrator (Posts: 2548)

Jun 19, 2020 2:46:19 pm EDT

Hi Scott,

Thank you for your message.

Remote Utilities isn't capturing any keys beyond the necessary needed to fulfill the user's requests. Before we can move on and help you though I'd like to clarify this:

I was wondering, I noticed yesterday that a small notification appeared that one of my remote computers were online,

is this notification appearing on your local computer (where the Viewer is) or is it shown on the remote desktop itself? We could use screenshot.

Looking forward to your reply.

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address book export/import

Conrad Sallian, Administrator (Posts: 2548)

Jun 19, 2020 6:22:25 am EDT

Hi Andreas,

Thank you for your message.

You can use the export command as described on this page https://www.remoteutilities.com/support/docs/manual-import-export/

Hope that helps.

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Fallback RU server

Conrad Sallian, Administrator (Posts: 2548)

Jun 17, 2020 4:19:44 pm EDT

Hi Mike,

In this case we recommend that you use our default servers. We monitor them 24/7.

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Multiple Viewer workstations?

Conrad Sallian, Administrator (Posts: 2548)

Jun 14, 2020 4:18:21 pm EDT

Thank you Leo,

More information about Portable Viewer is available here. Also,  we highly recommend that anyone using the portable Viewer enables address book encryption as a means of protection against unauthorized access to remote computers in case the USB stick is lost or stolen. This is especially important if the "save password" option is used on remote connections in the address book.

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Multiple monitors not recognized.

Conrad Sallian, Administrator (Posts: 2548)

Jun 14, 2020 4:12:39 pm EDT

Hello Michael,

Thank you for your message.

Solutions listed on this page may help with this issue https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Hope that helps.

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Fallback RU server

Conrad Sallian, Administrator (Posts: 2548)

Jun 14, 2020 4:10:05 pm EDT

Hello Mike,

Thank you for your message.

However, in the event that my private server goes offline, I'd like it to be possible that the connection falls back to the public server. It doesn't matter if the Internet ID has to be different for each server (which I'm guessing will be necessary).

Unfortunately, there is no fallback server functionality in RU. The reason is that the effort and complexity of implementing such feature (the more complex a feature the more likely it may fail) far exceeds potential gains. RU server is supposed to be used under direct command of the user/customer. If the server doesn't respond the user can simply restart the server - whether it's the machine itself or the RU Server service and it'll be back up and running in a couple of minutes.

For the same reasons, I'd like to be able to do the same using the Agent host as well. Also, I like to have the Agent and the preinstalled host available on a remote terminal (again as a backup), but it appears that the Agent won't launch if the Host service is already running.

Host and Agent are mutually exclusive. In the future we'll add the ability to "convert" one to the other, though. But this is not a solution to this problem. If you want to be 100% sure that you have a back up remote connection method, you should use another remote software. Unlike some of our competitors we never claim that our program is necessarily "the best" or "the fastest" and that there may not be a possibility of something going wrong. So you can use Remote Utilities as your primary tool and yet have another tool as secondary backup tool for emergency.

For example, antivirus software may all of the sudden decide that our Host is dangerous and start blocking it. We know that this is not true and we are very quick to report this to the a/v vendor. Yet, it may take some time for them to remove the detection (and for your a/v endpoint software to update their database). Fortunately, false positives of this sort are very rare nowadays.

I guess one work around for the Agent tool specifically would be to us the MSI configurator to build multiple Agent packages - one with the public server preset, another with my private server?

It is possible. In this case each running Agent instance will overwrite the registry settings of its predecessor on the computer where it is run (see more about Agent settings here here ).  I recommend that you experiment with different configurations.

Let me know if you have any questions.

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can't connect to host with viewer from the command line

Conrad Sallian, Administrator (Posts: 2548)

Jun 12, 2020 3:45:11 am EDT

Hello Brandon,

Thank you for your message.

You should provide the name of the remote connection and access password. Please, see example 1 on this page https://www.remoteutilities.com/support/docs/viewer-parameters/ .

Hope that helps.

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Moving license key between computers

Conrad Sallian, Administrator (Posts: 2548)

Jun 10, 2020 3:07:12 am EDT

Hello Robert,

Thank you for your message. Yes, of course you can register multiple Viewer instances.

Please, let me know if you have other questions.

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