Conrad Sallian's community posts

Vanessa DONIS wrote:

Hi,
Can someone help on how to renew the trial for a Mac.
I was able to get the new key but I am not sure where to plug it in?
Thank you.

Hello Vanessa,

Sorry for the late reply. Mac Viewer beta 2 trial has expired but Mac Viewer beta 3 has already been available. Simply download it from here and install. The beta license was extended till June 30, you do not need to enter a license key for it.

Your address book will automatically be carried over to your new installation.

Hello Alan,

I'm glad to see that you figured out the issue. Yes, network connectivity and DNS setup may play a significant role so it takes trial and error to find the root cause.

You should be able to create a new topic on a category (sub-forum) page. For example, here is a screenshot from the "Windows version" sub-forum main page:



If you cannot locate the button please let me know.

Thanks.

Hi Stephen,

Thank you for your message.

If you enabled the "Save password" box for a connection in your address book, you should be able to connect/log in right away to that remote computer. I.e. the program won't prompt you for a password unless you provided an incorrect password and the program cannot log in.

Hope that helps.

Hello Dawn,

Thank you for your message.

Yes, that message only appears if some conditions are satisfied (described here).

As for the display problems I think that this might have something to do with non-standard scaling settings for that desktop. Also , could you try to bring the taskbar back to a "one-line" display and see if the warning message shows ok?

I did indeed initially install it that way, but after the issue occurred I uninstalled it and then tried to re-install with the installer file from the RU website. However, the issue is still present.

To reset this message you should clean up the Host settings from the registry. They are located in HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host

Hope that helps.

Hi Anthony ,

Thank you for your message.

We could use the connection log which may shed the light on the issue. Here is how find the log:

Host log
Agent log

Please, send the log via the tickets, not publicly on the forum since the log may contain personal information (as defined by our privacy policy and GDPR).

Thanks.

Hi Giovanni ,

Perfect! Thank you for the information!

Let us know if you need further assistance.

Hi Giovanni,

A couple of more screenshots could help but let's have a remote session instead? We would connect to your Viewer computer in a controlled session and see your set up with our own eyes.

If it's ok, please contact us at support@remoteutilities.com and we'll schedule a time today for the session.

Hi Giovanni ,

If you set up custom server security and allow access to your Host to group "BITMania" AND want the user "pagottogio" to have access to that Host you must explicitly add that user to the group. See the screenshots below. And don't forget to apply the changes by clicking on the green checkmark.

Hope that helps.

Hi Giovanni,

Thank you for your message.

And what authentication method do you use on remote Hosts?

Hello Andreas,

Thank you for your message.

You can have multiple technicians (Viewers) connect to the same Host.  However, there are no dedicated meeting capabilities in the program because Remote Utilities is software for remote access/administration and remote support.

Let me know if you have other questions.