Rebooting the remote computer won't work. This message was designed to prevent the use of software for malicious purposes out-of-the-box. It's one thing when a potential hacker patches or otherwise unlawfully modifies the product to be able to silently connect to a victim, and it's an entirely different thing when they can do that with the stock version.
Still, reading your messages I can understand that we may reconsider at the least the position of this message on the screen. It may make sense to move it upwards a bit, halfway the screen along the right edge and make it a bit smaller and less intrusive, yet visible. Would that work for you?
It requires elevated permissions to install, so I think its counter productive and not going to accomplish their goal of preventing malicious installs. If you already have admin rights, the app can be installed manually or with other apps like autohotkey answering automatically. I
Some users may disable UAC at all and may click on a malicious link in an email message and voila - the Host is silently installed on the computer.
Anyway, we will give more thought to this issue now and see if we can come up with a better solution.
Thank you for the kind words. We do our best to improve Remote Utilities. Unfortunately, more advanced features may not look straightforward at first and do require some digging into documentation which we strive to update as quickly as possible with each program release.
PS: After uninstalling Remote Utilities, the Folder inside the AppData will NOT get deleted! Really dangerous, also the Registry Key will not get deleted had to do that all manually.
First, let me assure you that there is nothing dangerous in it. Almost every Windows program leaves their traces in user directory and in the registry. These files help you pick up your settings and data files where you left them when you uninstalled the program should you decide to install/use it again. Remote Utilities Viewer configuration and data files as well as Host's registry key are harmless - they are not executable files and they cannot work on their own. They only contain configuration information.
Regarding the issue at hand, as our technical support specialist suggested earlier we recommend that you completely re-install the program and try using it "out-of-the-box" without enabling or modifying different options (just leave them default for now). They you can explore and enable various features - e.g. RU server roles - one by one and if you encounter an issue let us know and we will do our best to help you.
We examined the logs, it seems that Host is having difficulty connecting to our intermediary server ( id.remoteutilities.com) due to some network reasons. Unfortunately, we cannot tell you exactly what that might be because troubleshooting network problems is beyond the limits of our assistance.
One thing I noticed is the connection IP address is sometimes 192.168.19.4 which would be correct and then sometimes 127.0.0.1 -- is this a local proxy thats interfering ? or could it be when the
Could you tell me where exactly did you see this line?
or could it be when the OpenVpn VPN is connected -- will be looking in top this also we use Kaspersky on the two machines that are having problems
Different RU Servers cannot communicate with each other. If you are looking for a failover mechanism which would allow you to switch from server A to server B in case server A is down, you can use a "DNS trick". That is, you should use a DNS name for your server that points at server A's IP address. If server A is down, simply update your DNS record and point it at server B's IP address (the server should be running of course). These days DNS propagation literally takes seconds or minutes at the worst, so your remote connections will be quickly up and running again.