Forums

Failure to auto-open windows firewal

Conrad Sallian, Administrator (Posts: 1573)

Nov 16, 2015 1:54:15 pm EST

Hello John,

You are absolutely right pointing at this issue, and we already have it on our roadmap to make the Agent unpack into a persistent folder instead of in temporary folders. This will be implemented in one of the nearest updates.

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FR: Local then Internet-ID, copy & move computers, templates, remote settings multiple computers

Conrad Sallian, Administrator (Posts: 1573)

Nov 16, 2015 11:18:33 am EST

Hello Trevor,

1. This is how it works now. If RU detects direct connectivity, it uses. However, please note that for direct connection an incoming (listening) port of the Host must be open/allowed in firewall settings. By default it's 5650 but this value can be changed to something else. When you install the Host on a PC with Windows firewall only, the program automatically adds an exception rule to the firewall settings. However, it cannot add an exception rule to third-party firewalls, this is something a user must do themselves.

2. Underway.

3. Not yet, but that's a good idea. I will forward it to our developers.

4. You can assign different remote monitors of the remote PC to different Full Control mode windows on the local PC. This forum topic explains how.

(FR/BUG) 4. Selecting multiple computers and clicking Remote Settings attempts to open up multiple windows for all the computers (which fails for settings following the first window). Is it possible to send out settings to multiple computers with this method rather than pushing out new msi (Remote Install)?

Not yet. We are currently working on centralized Host permission management system, which if all goes well is going to be available in the next release. However, this will require using RU Server as a centralpiece.

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Cannot access RU Hosts but can RDP to them...
RU Hosts randomly go offline and then come back online

Conrad Sallian, Administrator (Posts: 1573)

Nov 14, 2015 6:53:27 pm EST

Hello George,

Thank you for additional information. You said that you changed the IDs, but do you remember what was the format of the IDs previously? Did they start with "S-..." or were they in the new format which is XXX-XXX-XXX all digits.

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Modify MSI file?

Conrad Sallian, Administrator (Posts: 1573)

Nov 14, 2015 8:08:24 am EST

Hello Dennis,

No, this doesn't work that way, sorry :) You'll need to start the configuration process all over again.

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Restart and reconnect work / don't work
Restart from windows and I can't reconnect. Restart from Power-menu within RU and I can reconnect.

Conrad Sallian, Administrator (Posts: 1573)

Nov 12, 2015 10:47:10 am EST

Hello Lo,

I will request our developers for input on this issue and get back to you. Thanks.

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 4:25:34 pm EST

Please, note that we do not tolerate comparative and general statements like "Product X is better (faster, cheaper etc.) than Remote Utilities" here on this forum. All such messages will be deleted without warning and the user will be banned.

Thank you for your understanding.

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Bind RemoteUtilities Host application to a specific network interface
multiple network interfaces

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 4:16:29 pm EST

Hello Joao,

Thank you for your message.

It is possible to Bind RemoteUtilities Host application to a specific network interface ?

No, there's no such feature. There used to be one, but we removed it long ago.

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 4:14:13 pm EST

Rene,

If you are connecting directly using the IP address of the remote PC, there shouldn't be any issues with speed provided that you have good network connection.

Also, please note that different programs have different initial (default) color settings, and some of them can even automatically adjust the quality depending on the speed "better". If you want to compare apples to apples, just set exactly same connection settings in different programs.

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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 9:27:06 am EST

Rene,

other remote administration tools like Remote Desktop (MSTSC) from Microsoft

If you use MS Remote Desktop does that mean that you can connect directly to the remote PC using its IP address? Do you do the same with Remote Utilities, or do you use Internet ID connection instead?

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Restart and reconnect work / don't work
Restart from windows and I can't reconnect. Restart from Power-menu within RU and I can reconnect.

Conrad Sallian, Administrator (Posts: 1573)

Nov 11, 2015 9:10:31 am EST

Hi,

I also verified this by asking them to do a restart* and first connect VPN and then start/restart the Agent.

You probably mean Host, not Agent?

*Last encounter with this problem the users at the remote machine was not very techsavy. I asked for a restart of the Agent, but the whole machine was restarted instead :-) This is the same machine I'll try to get hold of the logs from.

So am I right assuming that without restarting the remote Host you can't get to the remote PC after it switched to the VPN?

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