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Hello Matt,

Thank you for your post.

Is there a way around this? I have a laptop and desktop. I customized the agent on my laptop but now cannot connect using my desktop. With the free key am I just limited to one Viewer PC?

You just need to copy the private key file to the other Viewer's directory as described here https://www.remoteutilities.com/support/docs/the-code-you-entered-is-incorrect-error/

That, of course, needs to be done only if you enable the "Generate password automatically" during MSI Configuration and therefore have your connection credentials emailed to you in an encrypted message. If you don't  use that feature, you can use the Viewer on another machine right away without copying anything - except perhaps your address book if this is how you choose to share it between machines (there are different ways).

With the free key am I just limited to one Viewer PC?

License type has nothing to do with this. The free license allows you absolutely everything that a paid license does, except only that with the free license you are limited to 10 PCs (records) in your address book.

Hope that helps.

Hello Martin,

This is a small bug as it seems. Will be fixed in the final release which is about to be published these days.

Hi Martin,

Yes, I just consulted our developers about this. This error appears when you run 6.6. for a while and then revert to a previous version. Deleting the config_4.xml file should help.

Actually, we cannot do anything about this error, because there are some "implementation" reasons to that so to say. Yet, downgrading is quite rare :)

Ok, anyway - we've updated the files once more. The link is the same
https://www.remoteutilities.com/download/

Martin, could you please try it now?

Martin, did you also replace the original English.lng file with the one from the zip file?

Hi Mark,

Hm, that's good news! Let's wait for results from other participants to make sure that the problem is fixed.

Thank you for your feedback.

Ok, here is how to test it and help us diagnose:

1. Download this pre-release Viewer build. Download the latest version.
2. Fully close the Viewer (File -> Exit).
3. Unpack the downloaded zip file and replace the original files (C:\Program Files\Remote Utilities - Viewer) with the ones from the archive. Note: this won't affect your address book because it is stored elsewhere (originally in the %APP DATA% folder).
4. Run the Viewer. Make sure your address book is there.
5. Enable Viewer logging: click Tools tab -> Options -> Event log tab -> and check Use event log.
6. Enable the log panel in the Viewer interface: navigate to the View tab and toggle Show event log.
7. Exit the Viewer.
8. Run the Viewer again and wait for about 1 minute.
9. Check the log for errors that start with "CheckID Connection ...". If there are any, copy and send us the log.

To keep this thread easily scannable by readers please don't post the logs right here. Just send them to support@remote-utilities.com .

Bonus: also test how the new instant search feature works in the Viewer and let us know your feedback :)

We adjusted some settings. Please, let me know if the problem persists.

Thanks.

Hello Martin,

We are currently examining our recent public server updates to see if there was any code that could cause this.

I can definitely say that it's unlikely to be an issue with the clients' side (i.e. Viewers and Hosts). So no need to re-install your apps.

We will do our best to get to the root of the problem as soon as possible. Thank you!

Mark, there was also a duplicate topic which I removed.