Conrad Sallian's community posts

Hello Max,

Right now, my PC has two files names "viewer6.12.b2.exe" with different file sizes. One has a digital signature signing date of May 13, and another one says May 18. The release date is May 6. The server's beta 2 has a signing time of May 5, which is what I'd expect with a May 6 release. But May 13 and May 18th? This implies that you didn't just have TWO different "viewer6.12.b2.exe" with different hashes, but (AT LEAST) THREE. Can you comment on that?

I understand your frustration.  We updated the release dates for the beta on the site to avoid misleading, although we also had to update that for the Host (despite it wasn't changed). A note to release notes was also added.

Sorry for any inconvenience.

Hello Max,

Thank you for your suggestion.

However, this specific "bug" was just something we overlooked on the building stage rather than a bug in the program itself (related to its functionality, that is). So we decided to keep it the same number.

Hello Karsten ,

I will forward your message to Sales. Thanks.

Hello Pepa,

The primary reason is that the "driver method" is outdated and soon won't be supported by Windows at all. Besides, the new method is more versatile - namely, it will work on laptops without blocking out the brightness controls (whereas the driver method has such problem).

Yes, there are downsides like the degraded colors when you enable the blanking remote screen, but with further updates we'll see how we can improve that.

Hello ,

Thank you for your message.

Please, fully exit the Viewer, locate the folder %appdata%\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer. This will re-create the configuration file and should help with the issue.

Hello Dave,

Thank you for your message.

With a Free version of RU, will I be able to work from multiple Viewer workstations – one at a time?

Yes.

And for each workstation, do I therefore need to have both Viewer and Host installed on each one?

No, you don't have to install both modules on each computer. Viewer and Host perform different tasks. Viewer is the admin/tech module with which you actually "work" when you are on remote session whereas the Host is a "listening" component installed on remote machines. Both modules are necessary for a remote session - each on its own side of a remote connection.

Let me know if you have other questions.

Hello Ryan,

In this case please try restarting the remote computer if you haven't done that after Host installation.

Thanks.

Hello Ryan,

Thank you for your message.

Please, try enabling the "capture alpha blending option" in connection properties:



Hope that helps.

Sanj Manucha wrote:

Having the viewer allow clipboard sync and get/set remote clipboard is a risk for copying data. It is easy to turn off clipboard copy/paste with RDP using a group policy in windows. It is impossible to turn off clipboard copy/paste with RUT.  This really should be a setting on the Host.

Hello Sanj,

We have implemented clipboard control in Host settings in our most recent beta 2 downloadable from here . Feel free to download the beta and test it out.



Thanks.

Hello George,

Please, make sure that you have the most recent program version installed (see the download page).

You can also send your key (preferably attached to a message in txt format) to support@remoteutilities.com. I'll check your key for you.

Thanks.