Conrad Sallian's community posts

Hello Michael,

Thank you for your message.

these host are direct (connecting via local IP)

If you use direct connection the performance and speed should be near instant (real time). If upgrading to the new version caused such decrease in performance - especially when direct connection is used - we would have been reported that immediately including here on the forum.

Please, send us your Host logs for examination. Also, make sure that you upgraded the Viewer as well and restarted your remote Host PCs after the installation . If you cannot restart the entire Host PCs try restarting the Hosts only.

Hope that helps.

Hello Max,

Please, make sure that you have the same version (the latest one) on both ends, Viewer and Host. If you do, then these issues may occur if the Host is temporarily briefly offline (which is not immediately reflected by its status in the address book since there's a status check with 1-minute interval).

Hello Darrell,

Thank you for your message.

Yes, the Host/Agent for Mac release will follow the release of Viewer for Mac. We will do our best to release it as soon as possible.

Hello,

Well, this is ok, but I don't see the real reason why should Internet ID change at every upgrade.
This causes unnecessary problems and it is no need to be so.

From the previous comment:

Please try downloading and running a vanilla Agent - this way the settings from your custom Agent will be picked up when running a newly downloaded vanilla Agent.

Hello Mi,

I understand. However we have more pressing priorities to implement than the dark theme. Still, we will consider including this feature with version 7 release.

Hello Mi,

Thank you for you suggestion. I will forward your request to our developers. But this feature, if implemented at all, may only appear no sooner than version 7.

Hello,

Thank you for your message.

Perhaps, an email from our mail server couldn't reach you for some reasons. Please, check your email provider, spam folder or try using a different email address.

We double checked now that our free license generator form works , but if the problem still persists for you please let us know.

Hello Tuan,

Thank you for your message.

You need to use Microsoft FixIt tool to fix problems with MSI on that computer. Here is a link https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Hello,

Just wanted to add my two cents. Starting version 6.10.8.0 we improved the installation process for the Host (you may have noticed that - there's now .exe Host available and also the installation window changed a bit). The purpose of this improvement was to make sure that the Host service restarts guaranteed after the simple update instead of delegating this task to Windows msi which wasn't always reliable in this respect. So if you are updating from 6.10.8.0 to 6.10.9.0 you are already using the new process (unfortunately, it doesn't work retrospectively, i.e. updating from 6.10.5.0 and earlier to 6.10.9.0 won't trigger this mechanism).

Yet, even with that precaution made there may be situations when Host service may not start due to some reasons, such as a/v software activity or security policy (this is true about Windows Server especially). We cannot control these factors though, unfortunately, and it is up to the user/customer to take them into account.

Thanks.

Hello Rob,

Thank you for your message.

This caution sign means that the Host's version is outdated (i.e. with respect to the Viewer version, not in absolute figures). The information about Host version on the Viewer side is updated the next time you log in on the remote Host from that Viewer. In earlier program versions when you updated the Host and haven't logged in on it yet there may still be a caution sign even if the Host status is Online.

In the future we'll make the program update Hosts' "update statuses" immediately during the online status without the user having to log in on the Hosts. Meanwhile, in the latest RU update (6.10.9.0) we partially resolved this issue so when you run the Simple update process the caution sign disappears right away without waiting for update status confirmation by logging in on the Host.

Let me know if you have other questions.