Conrad Sallian's community posts

Remote Security > Conformation once only?

Conrad Sallian, Support (Posts: 2953)

Sep 26, 2019 2:51:59 pm EDT

Hello Robert,

What about setting "Allow after timeout" instead of "Deny after timeout". Set the timeout to, say, 30 seconds. If there is a user on the remote end they will surely see the prompt and have enough time to react. If not, then after the 30 seconds you will get connected automatically.

Blank screen, cannot access host

Conrad Sallian, Support (Posts: 2953)

Sep 26, 2019 2:48:43 pm EDT

Hi Aaron,

I forwarded this issue to our development to see if they can suggest a solution. I will keep you updated.

Unable to See Administrator Prompt

Conrad Sallian, Support (Posts: 2953)

Sep 26, 2019 2:47:02 pm EDT

Hello Massimo,

Thank you for your message.

Do you use Host or Agent on the remote computer. You can see the difference between them in this section:

https://www.remoteutilities.com/support/docs/about-remote-utilities/

Please, note that by default the Agent won't allow you to perform admin-level tasks on the remote computer. You should restart Agent as administrator for that. Alternatively, you can use Host.

Let me know if you have any questions.

"Maximize" remote window on remote host requires scrolling

Conrad Sallian, Support (Posts: 2953)

Sep 25, 2019 6:28:16 am EDT

Hi Jim,

Yes, of course hiding the toolbar option will still be there :)

Multi Monitor on remote and problems with Blank Screen

Conrad Sallian, Support (Posts: 2953)

Sep 24, 2019 4:07:14 pm EDT

Hello James,

We will forward your request to our development. Thank you! And sorry for the inconvenience.

Remote Security > Conformation once only?

Conrad Sallian, Support (Posts: 2953)

Sep 24, 2019 4:05:57 pm EDT

Hello Robert,

Thank you for your message.

Try enabling the checkbox "Ask only if user logged on" in the Confirmation tab of the Settings dialog. This way user's confirmation will only be required if the user is logged on in Windows. In other cases, e.g. when you have just restarted the PC the confirmation will not be required.

Hope that helps.

"Maximize" remote window on remote host requires scrolling

Conrad Sallian, Support (Posts: 2953)

Sep 24, 2019 3:58:06 pm EDT

Hello Jim,

Sorry for the late reply. Yes, there is a toolbar in the Full Control mode. By the way, we are going to make it more modern and prominent quite soon.

Let us know if you have other questions. Thanks.

Blank screen, cannot access host

Conrad Sallian, Support (Posts: 2953)

Sep 24, 2019 3:55:51 pm EDT

Hi Aaron,

20-30 seconds is too much even for the worst possible Internet connection like 3G or gprs, not to say a regular broadband connection. The reason for the problem is not in connectivity, but most likely in hardware/software/drivers on the target (Host) computer.

What graphics card do you use on the remote Host? What is the operating system? Also, please check if the graphics card driver is updated to the most recent version.

Unattended access android

Conrad Sallian, Support (Posts: 2953)

Sep 24, 2019 3:29:46 pm EDT

Hello Moz,

Thank you for your message.

If you want to remote control an Android device, unfortunately it isn't possible with Remote Utilities. You can only control a remote computer (PC) as of now.

Let me know if you have other questions.

save logon credentials when pc/server is locked

Conrad Sallian, Support (Posts: 2953)

Sep 23, 2019 3:05:55 pm EDT

Hi Stéphane ,

You are absolutely right when you say that this feature would help manage lots of connections. Actually we do have some thoughts how to best implement it as my colleagues from the development has just confirmed. We will do our best to implement that in the future.
Page:
Go to last message

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.