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Don't see second monitor on host

Conrad, Administrator (Posts: 2116)

Aug 27, 2017 6:51:18 am EDT

Hello Rod,

Thank you for your message.

The black screen issue may be caused by different reasons by usually it's either "Host restart required" (after the installation, that is) or graphics card/drivers issue in which case the driver should be updated.

Solutions listed on this troubleshooting page can also help. Let us know if you manage to get rid of this issue.

Thanks.

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I cannot connect to Host

Conrad, Administrator (Posts: 2116)

Aug 23, 2017 10:16:09 am EDT

Hello Mohammed,

Thank you for your message.

Host listening port (5650 by default) isn't used by Internet-ID connection. It is only used for direct connection. Anyway, please check out this troubleshooting guide.  

If that doesn't help, please let us know. Thanks.

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Internet ID #

Conrad, Administrator (Posts: 2116)

Aug 16, 2017 5:19:15 pm EDT

Hello Mark,

Is this OK; that is, is he telling me the correct ID?

Yes, the 12-digit IDs are now the current format. However, 9-digit IDs are also supported for backward compatibility. That is, you can still connect to older Host installations from newly updated Viewer.

Just realized that the "Check for Updates" button on my current version doesn't work! So manually downloaded and installed new version.

Automatic download of an update file was implemented only recently. That's why it's not available in version 6.3 and earlier.

P.S. We try to improve update-related features with each release. Now you can automatically update both Viewer and Hosts, meaning that you just need to click a button and the program will do the rest. This tutorial explains how, see "Updating Viewer Method 1" and "Updating Hosts Method 1".

Note that the word "automatic" here doesn't mean that the program updates on its own without the user's consent. It is the user who makes a decision and initiates the update process.

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Sync RDP settings across multiple viewers

Conrad, Administrator (Posts: 2116)

Aug 16, 2017 4:18:33 am EDT

Hi Alexandre,

The logon information can only be saved locally, this is Windows limitation. We cannot do anything about it.

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Sync RDP settings across multiple viewers

Conrad, Administrator (Posts: 2116)

Aug 15, 2017 1:54:43 am EDT

Hello John,

Unfortunately, this is not something we have control over. Windows has its own way to store RDP settings. See, for example, this discussion.

Thanks.

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Drag and drop sometimes does not work

Conrad, Administrator (Posts: 2116)

Aug 14, 2017 11:30:18 am EDT

Hi Alexandre,

It is hard to figure out exactly what might be causing this behavior. I can only say that our team is going to revamp the code related to dragging and dropping and make it more robust and feature-rich.

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RU Stopped Working

Conrad, Administrator (Posts: 2116)

Aug 10, 2017 3:15:35 pm EDT

Hello,

Thank you for the kind words!

I've at least got my internet ID connection working now so I'm back up and running. I'll work on getting the direct connection/WOL configured later this weekend when I've got some time.

By definition, direct connection is always better in terms of performance and speed. However, it requires doing some configuration on the Host side - especially when you connect between networks rather than within the same network. Specifically, you will need to create a port forwarding rule on the Host side.

Hope that helps.

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Drag and drop sometimes does not work

Conrad, Administrator (Posts: 2116)

Aug 10, 2017 11:48:53 am EDT

Hello Alexandre,

but it only works like 1 in 5 times.

Is this happening in exactly the same conditions each time? For example, you drag a file from remote desktop to the local desktop, and it sometimes works and sometimes doesn't.

Or do you try different files and different locations each time?

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RU Stopped Working

Conrad, Administrator (Posts: 2116)

Aug 10, 2017 11:45:24 am EDT

Hello,

Thank you for your post.

From what you describe, it looks as if some program - a registry cleaner perhaps, an antivirus program or even Windows update - corrupted or deleted Host registry entry (key). The Host keeps all its  settings, including Internet-ID connection settings in Windows registry, in this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\

You may to completely re-install the Host then. Stop the Host, uninstall it using Windows Control Panel and delete the registry key above. Then download the Host and install it all anew.

Hope that helps.

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Drag and drop sometimes does not work

Conrad, Administrator (Posts: 2116)

Aug 10, 2017 7:51:19 am EDT

Hello Alexandre,

Thank you for your post.

Even when it works I have to wait a few seconds for the mouse cursor to change.

This is how it is supposed to work. You should allow the program 1-3 seconds before it receives a response from the Host and finish the operation. Performance usually depends on the kind of connection used - on a LAN it should be faster that when using the Internet-ID.

Hope that helps.

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