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norton internet security problem

Conrad, Administrator (Posts: 1789)

Dec 16, 2016 8:50:12 am EST

Hello,

Thank you for reporting this. We have already contacted Norton regarding this issue. Hopefully, they will take the necessary measures and remove the false positive asap.

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Text Chat does not work

Conrad, Administrator (Posts: 1789)

Dec 15, 2016 4:39:06 pm EST

Bart, could you send us the Host log file to support@?

Thanks.

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Text Chat does not work

Conrad, Administrator (Posts: 1789)

Dec 15, 2016 4:23:42 pm EST

Hello Bart,

It was not a bugfix. Rather, the rutserv.exe file was incorrect version - 6.5.0.7 instead of 6.5.0.8. So there was no need for numbered update.

Regarding your authorization issues, I sent a request to our developers and asked for their input. I will get back to you soon on this matter.

Thanks!

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Text Chat does not work

Conrad, Administrator (Posts: 1789)

Dec 15, 2016 2:23:30 pm EST

Hello Bart,

Did you upgrade using Remote Install tool? If so, please re-download and re-install the Viewer https://www.remoteutilities.com/download/viewer6.5.msi . We updated the installer file yesterday without changing the version number because there a small issue with some files missing in the installation folder, and this prevented Remote Install from working properly.

Hope that helps.

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FR: Windows 2016 Server Support

Conrad, Administrator (Posts: 1789)

Dec 12, 2016 3:39:25 pm EST

Hello,

Yes, routinely used it on one of our testing laboratory machines, no issues so far.

Let me know if you have other questions.

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Remote View Event Viewer

Conrad, Administrator (Posts: 1789)

Dec 12, 2016 3:36:37 pm EST

Hello Matt,

Thank you for your post.

This suggestion is on our wish list. We will certainly implement it in one of the future updates.

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Pop-ups with v6.5.0.5 Viewer

Conrad, Administrator (Posts: 1789)

Dec 12, 2016 3:34:55 pm EST

Hello Bart,

I responded via email. Please, try to completely re-install the Viewer with deleting its %app data% files.

Thanks.

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HOST / PRIVATE SERVER first install wont connect

Conrad, Administrator (Posts: 1789)

Dec 12, 2016 6:14:28 am EST

Hi Ashley,

General > Default connections name is (((GRIFFCOMM

If the default name is empty, the computer name it taken. If the field is populated its value is added a prefix to computername.

even when i add the PASSWORD under security i cant connect to the host, its online then offline, online, offline.....

There is no default password, however as i said when i change the password on the already added address book entry it doesn't fix the issue, only deleting and re-adding. Could this be a connection name issue?

The password field you can see in connection properties in the Viewer is just for convenience, i.e. to auto-fill the password prompt and let you connect to the Host without entering the password to save time. The actual password is set on the Host  (Right click Host icon -> Settings for Host -> Security). In order to successfully connect to the Host you must specify this password in your Viewer, regardless how exactly you do that - manually on password prompt, or pre-fill in the connection properties.

Hope that helps.

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File transfer is very sloooow on directory changing

Conrad, Administrator (Posts: 1789)

Dec 11, 2016 9:33:52 pm EST

Thank you all for your comments. We will definitely raise the priority of this suggestion/wish and do our best to implement it as soon as we can.

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Pop-ups with v6.5.0.5 Viewer

Conrad, Administrator (Posts: 1789)

Dec 11, 2016 9:32:15 pm EST

Hello Bart,

The issue has been fixed. Version 6.5.0.8 is available for download.

Let me know if you need further assistance.

Thanks!

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