Conrad Sallian's community posts

Hello Ian,

In connection properties please try switching to Unicode input and let us know if it solves the problem.



Thanks.

Hello Jeff,

Do you mean this message:

I know this post is almost 4 years old, but it works fine on Wine. Using Debian 9. Make sure you are using the correct wine package. The one on the default apt repositories is years old. Use proper instructions from https://wiki.winehq.org/Download

If so, I apologize for deleting it. Indeed this is a benign message and was deleted by mistake.  

Sorry for any inconvenience.

Hello ,

Thank you for your message.

The "All connections" item is a special "smart" folder which lists connections that are located elsewhere (in one of your address books) in one list for convenience. If you want to copy some connections to a new destination folder/book you must be dragging them from their original location and not from the All Connections list.

Hope that helps.

Hello Darko,

Thank you for your message.

This documentation article should help https://www.remoteutilities.com/support/docs/making-server-accessible/

Hello,

Is it any better if you host your own RUServer and let the rdp connection go through that?

Strictly speaking the way RDP-over-ID works with RDP protocol doesn't depend much on whether our hosted server or RU server is used.

In local lan or vpn I have no RDP disconnects and errors to connect just after disconnect.

The issue described here only applies to RDP-over-ID, i.e. when RDP is used through the "Internet-ID tunnel".

Hello Ibrahim,

Thank you for your message.

Actually, we already have a similar functionality on our wishlist but that requires some time to develop and careful thought and planning, because our paradigm isn't based around a web account (like many SaaS tools are). However, this suggestion might be possible to implement for scenarios that involve using the RU Server.

One more question - does it work with the "Auto" selected in the dropdown menu?

Hello Phillip,

Thank you for your message.

A Windows 10 viewer 6.10.10.0 set to Single Password successfully connects to the Host but when the Viewer desktop is set to Windows security Authentication method, I am not prompted for credentials to the host.

Could you elaborate where exactly you set Viewer to an authorization method. Do you use the dropdown menu in the connection properties -> Authorization tab?

Hi Mishal,

Perhaps I could phrase it better. I just mean that RDP isn't our technology, it's a technology from Microsoft. When coupled with our ID feature there are some issues that need to be addressed. We cannot provide an immediate fix, I am sorry for that.

Hello,

Our mailsender server works as normal. Perhaps the message couldn't be delivered for some reason or the remote mail server was unreachable. Please, try using another email address to get your free license key.