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Windows 10 and screen lock

Conrad, Administrator (Posts: 1596)

Jun 22, 2016 2:49:34 pm EDT

Hello Ralph,

By "screen lock" do you mean the blank remote screen feature as it found in Remote Utilities? If so, that might be a bug but we will re-write the feature soon anyway. It will be completely reworked.

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Free license - good for 10 remote PCs?

Conrad, Administrator (Posts: 1596)

Jun 17, 2016 2:11:27 pm EDT

Hello Jeff,

It means up to 10 records in your address book with which you can actively work, including concurrent use.

By "actively working" here I mean that, in theory, you can add more than 10 records to your address book even with the free license, but in this case you won't be able to establish a remote connection. The program will ask you to remove extra records and reduce their number to 10.

My business model is that I need to be on 1 or 2 customer computers at most at the same time. However, over the span of a month, I may be on 30 different customer computers.

If you still want to stay within the free license limits, you will have to replace records in your address book with new ones so that their total number is <= 10.

Hope that helps.

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Host PC upgraded to Windows 10

Conrad, Administrator (Posts: 1596)

Jun 15, 2016 3:02:27 pm EDT

Hello Gary,

Thank you for your message.

Here is a dedicated troubleshooting article https://www.remoteutilities.com/support/docs/windows-10-upgrade-issue/

Let me know if you have any questions. Thanks.

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Viewer can't not get host PC screen(got a black screen)

Conrad, Administrator (Posts: 1596)

Jun 13, 2016 6:16:43 am EDT

Hello Ian,

Apart from restarting the Host PC did you also try other solutions listed in that article?

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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1596)

Jun 09, 2016 4:51:28 am EDT

Update on this issue: we contacted OpenDNS and they removed the block. Now it should be ok.

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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1596)

Jun 07, 2016 1:40:17 pm EDT

Hello Rick,

Thank you for the information. Much appreciated!

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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1596)

Jun 06, 2016 6:59:06 pm EDT

Hello Rick,

I responded to you via the tickets you submitted. Your request was forwarded to our dev team for examination.

Yes, the grey dot says that the Host can't connect to the intermediary server.

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Access violation when ending session

Conrad, Administrator (Posts: 1596)

Jun 06, 2016 9:31:47 am EDT

Hello John,

I moved this discussion to support tickets so that we could forward it to our 2nd tier support. You should have received an email by now about creating a new ticket.

Your tickets are available here https://www.remoteutilities.com/support/tickets/ (log in required).

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Access violation when ending session

Conrad, Administrator (Posts: 1596)

Jun 04, 2016 4:24:13 pm EDT

Hi John,

The trick is that you should completely uninstall the Viewer. Alternatively, you can just navigate to C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ (exit the Viewer first) and delete the file config_4.xml. This file contains Viewer options - in most cases the error appears because of the corrupted file.

Then start the Viewer again and see if the error persists.

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Viewer can't not get host PC screen(got a black screen)

Conrad, Administrator (Posts: 1596)

Jun 04, 2016 3:15:15 pm EDT

Hi Ian,

Thank you for your post.

There may be different reasons that cause the issue, but first and foremost you should try to restart your remote Host PC if you didn't do so after Host installation.

Otherwise, please check out other solutions listed in this article:
https://www.remoteutilities.com/support/docs/full-control-and-view-mode-isnt-working-or-unstable/

Let me know if you need further assistance.

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