Conrad Sallian's community posts

Hello Dawn,

Thank you for your message.

Yes, that message only appears if some conditions are satisfied (described here).

As for the display problems I think that this might have something to do with non-standard scaling settings for that desktop. Also , could you try to bring the taskbar back to a "one-line" display and see if the warning message shows ok?

I did indeed initially install it that way, but after the issue occurred I uninstalled it and then tried to re-install with the installer file from the RU website. However, the issue is still present.

To reset this message you should clean up the Host settings from the registry. They are located in HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host

Hope that helps.

Hi Anthony ,

Thank you for your message.

We could use the connection log which may shed the light on the issue. Here is how find the log:

Host log
Agent log

Please, send the log via the tickets, not publicly on the forum since the log may contain personal information (as defined by our privacy policy and GDPR).

Thanks.

Hi Giovanni ,

Perfect! Thank you for the information!

Let us know if you need further assistance.

Hi Giovanni,

A couple of more screenshots could help but let's have a remote session instead? We would connect to your Viewer computer in a controlled session and see your set up with our own eyes.

If it's ok, please contact us at support@remoteutilities.com and we'll schedule a time today for the session.

Hi Giovanni ,

If you set up custom server security and allow access to your Host to group "BITMania" AND want the user "pagottogio" to have access to that Host you must explicitly add that user to the group. See the screenshots below. And don't forget to apply the changes by clicking on the green checkmark.

Hope that helps.

Hi Giovanni,

Thank you for your message.

And what authentication method do you use on remote Hosts?

Hello Andreas,

Thank you for your message.

You can have multiple technicians (Viewers) connect to the same Host.  However, there are no dedicated meeting capabilities in the program because Remote Utilities is software for remote access/administration and remote support.

Let me know if you have other questions.

Hello Ali,

Yes, if there is a direct official police or court warrant/request we can disclose log information that pertains to a specific remote connection under investigation. This is strictly within the law and international treaties and also conforms to our privacy policy.

You can provide our contact information privacy@remoteutilities.com to the police.

Thank you.

Hi John,

That is exactly what we are going to do very soon - to publish a series of videos that explain how to set up different program features, including the self-hosted server. I am sorry for the delay.

Thank you for your support!

Hi Giovanni ,

Yes, of course. You can always purchase additional licenses.