Conrad Sallian's community posts

Hi David,

normally, i never enable 'remember me' but on this forum it seems to be working.

Good, thanks.

more importantly, i posted to the forum and opened a ticket about RU modifying the .rdp before connection.

Yes, I sent you a reply via the tickets.

Hi David,

Sorry for the late reply. It took some time to investigate the issue. I responded via the ticket that you created.

Thanks.

Hello Kubris,

One of the reasons this might be happening is that these key combinations are intercepted on a lower level by different software (or some driver utilities, those for your graphics card).

Other remote desktop apps, such as the one built into Windows, [censored] , etc... pass all KB shortcuts by default (except for Ctrl+Alt+Delete, obviously) - so having that not work in Remote Utilities was a surprise.

Could you reproduce the problem with other software on the same local and remote computers where Remote Utilities is installed? Please, note that issues of this kind are machine-specific - what happens on one machine won't necessarily happen on another.

Hello Ben,

Thank you for your message.

I would recommend to restart your server to see if the problem persists. Or at least restart the server service (see Configuration -> Service state tab)

I can see that your server version is slightly outdated. I highly recommend that you update the server to 2.8.2.0 which is the latest version up to date (you can download it here) especially given the fact that you have the most recent RU version.

David,

Also , please make sure that you enable "Remember me on this computer" check box when you log in.

Hello Stephen,

Please, update Remote Utilities to the most recent version which is 6.10.10.0.

Hello David,

There weren't any other reports but still I've forwarded your request to our webmaster to double-check if there is something on our end that might be causing this.

Thanks.

Hello Scott,

This is approximately mid-2020.

Thanks.

Hello David,

You shouldn't be logged out from the site. Perhaps, it's something with the cookies in your browser. Make sure that you allow cookies from *.remoteutilities.com to be stored on your computer.

Hello,

I'm glad to see you figured out the problem :) Please, let us know if you need further assistance.

Thanks!