Forums

ID online machine
Can I identify online or active machines

Conrad Sallian, Administrator (Posts: 1573)

Jan 08, 2016 6:39:45 am EST

Hello Bob,

There is currently no idle check in the program. However, you can use another solution. Enable the Ask User permission feature and set Auto-alow on timeout. If the user is there they can access or reject your remote connection request. If there are not there, you'll still be able to connect after a specified time.

Hope that helps.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Keep screen saver from kicking in/locking
Something like caffeine

Conrad Sallian, Administrator (Posts: 1573)

Jan 02, 2016 2:51:37 am EST

Hi Jim,

Thank you. Noted.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Problems with right mouse click
When you tap and hold for right mouse click in Windows, the right mouse screen opens and closes too fast

Conrad Sallian, Administrator (Posts: 1573)

Dec 29, 2015 1:29:13 pm EST

Ok, I'm connecting.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Problems with right mouse click
When you tap and hold for right mouse click in Windows, the right mouse screen opens and closes too fast

Conrad Sallian, Administrator (Posts: 1573)

Dec 29, 2015 12:15:19 pm EST

Hi Jim,

Thank you for taking the time to record this video. Is it possible that I connect to your PC and test it from our iOS devices here? We could test both iPhone and iPad.

If yes, please contact me using the email address support[at]remote-utilities.com and send connection credentials - ID and password.

Looking forward to your reply.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Problems with right mouse click
When you tap and hold for right mouse click in Windows, the right mouse screen opens and closes too fast

Conrad Sallian, Administrator (Posts: 1573)

Dec 29, 2015 11:00:00 am EST

Hello Jim,

Thank you for your message.

Just tried to use this gesture on an iPhone 5s with iOS 9.2 installed, all works as it should. Here's the sequence:

1. Highlight the text that you want to copy.
2. Long tap on the text until the menu appears.

Let me know if that works out for you. If it doesn't , then please let me know what OS and application is on the remote side (i.e. on the Host PC).

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

session timeout

Conrad Sallian, Administrator (Posts: 1573)

Dec 28, 2015 3:09:50 am EST

Hello Thom,

If User 1 disconnects with the option "Lock workstation on disconnect" enabled, the remote desktop will be locked. User 2 won't be able to get access to it without knowing User 1 Windows password.

But I do agree with you that an additional option like "Log off Windows user on disconnect" instead of just locking could also be helpful. I will hand this suggestion over to our developers.

Thanks.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

session timeout

Conrad Sallian, Administrator (Posts: 1573)

Dec 26, 2015 12:49:20 am EST

Hello Thom,

Thank you for your message.

Although there is no option to log out on timeout, there's another similar option. You can lock remote workstation upon terminating a remote session.

Right-click connection properties, select Additional properties and check the Lock workstation on disconnect option.



Hope that helps.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Win10Pro Ugrade issues
Win10Pro Ugrade issues

Conrad Sallian, Administrator (Posts: 1573)

Dec 21, 2015 1:45:16 am EST

Hello Rick,

Thank you for your message.

Users are able to connect, but when the login screen appears and credentials are keyed in, it reappears with an empty password field. I presume that means the credentials are not accepted thus interrupting the login process.

It means that the access password is either not set or incorrectly typed in.

To set/change the access password, access the Host settings, click Security -> Change password and set/change the access password.

Hope that helps.

P.S. Sorry for the Windows upgrade issue. This is a known bug and it happens because the Host's settings are located in the HKEY_LOCAL_MACHINE/SYSTEM folder which is wiped by Windows during upgrade (hence, the Host settings are reset). Starting the very next update (v. 6.5) the settings will be located in another place in the registry so this problem will be no more.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

FR: Terminal Enhancement
PowerShell, SSH

Conrad Sallian, Administrator (Posts: 1573)

Dec 18, 2015 3:26:15 pm EST

Hello,

Not exact ETA, sorry. But most likely by the spring 2016.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Issues with Hosts after Windows 8, 10 updates affecting Client host settings

Conrad Sallian, Administrator (Posts: 1573)

Dec 18, 2015 3:00:28 pm EST

Keith,

We didn't receive any reports recently about the antivirus programs that you mentioned treating our Host badly. We also do regular checks on our own and monitor antivirus activity as it applies to Remote Utilities. There was nothing alarming.

Still, what you describe looks very much like antivirus software activity. Please, do report to us if you find a consistent pattern.

Thank you!

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php
Page: