Pauline's community posts

Hello Sherry,

Thank you for the clarification.

I added the Host to my Viewer just to check if it's online and can connect to our servers - it's shown to be offline all the time. Could you please try uninstalling the Host completely following this complete uninstallation guide? Please note, that the Host's settings will be wiped as well.
Then reboot the Host machine and install the latest Host version from scratch.
Also, please update the Viewer to the most recent version as well. The version mismatch between Viewer and Host may lead to performance issues and some features not working.

Upgrading to the latest version is highly recommended because the issue you are having may have already been fixed in the latest update/patch.

Please let me know if the issue persists after you've updated Remote Utilities to the latest version.

Hello Renato,

Thank you for the clarification.

I forwarded the issue to our developers and asked for their input.

I'll keep you updated.

Hello Aaron,

Thank you for your message.

Could you please send us the log files from the Host and the Viewer? Here's how to locate the log files: Host logs and the Viewer logs.
You can send them to support@remoteutilities.com. Please do not publish the logs on the forum, they are considered personal information.

Looking forward to your reply.

Hello Sherry,

Thank you for your message.

Could you please clarify what version of Remote Utilities is used? The latest version is 6.10.10.0 as of this writing. Please try updating both Host and Viewer to the latest version and see if the issue persists.
The latest version is available for the download here.

Hope that helps.

Hello David,

Of course, feel free to update us on the issue.

Looking forward to your reply.

Hello Aaron,

I'm glad to hear it worked for you!

Please do not hesitate to post another message if you have more questions.

Hello Romeu,

Thank you for your message.

As Conrad mentioned above, there's no limitation on the number of records for the mobile Viewer. All entries are stored on the device and available when you tap the three dots in the address line:

However, we plan to implement a full-fledged address book for mobile Viewer in our future updates.

Hope that helps.

Hello Renato,

Sorry for the late reply.

I'm sorry for the inconvenience. However, we do our best to respond to customers' requests as fast as we can.

Could you please clarify if checkboxes Use IPv6 are unticked in your connection properties on the Network tab and in the Host settings, in the Network - Port section:


Also, could you please clarify which time the Host is online and please clarify the timezone the Host machine is located at?

Looking forward to your reply.

Hello David,

Thank you for your message.

Could you please clarify if there are any utility software installed on the Viewer or the Host PCs that uses the keyboard and might cause a conflict?

Looking forward to your reply.

Hello Aaron,

Thank you for your message.

Could you please clarify if the Host startup mode is set to auto or manual? You can check it in the Host settings on the Service state tab:

Also, please try to start the Host manually:
1. In the Windows search box type "Start Host".
2. Click Start Host in the search results.

Then check if rfusclient.exe and rutserv.exe are present in the list of processes on the Host PC.
For more information on rfusclient.exe and rutserv.exe please refer to this KB article.
In addition, please clarify if the Host PC was restarted after the installation?

Looking forward to your reply.