Pauline's community posts

Hello Hao,

Thank you for your message.

Could you please clarify which connection method is used: Direct connection or Internet-ID connection?

In addition, before we proceed to further troubleshooting, please try referring to these KB troubleshooting guides depending on the used connection type:
For Direct connection
For Internet-ID connection

Please let me know if the issue persists.

Hello Matthew,

Thank you for the provided information.

We received an email from you, but, unfortunately, it does not contain any attached files. Could you please try resending it once again? You can also upload the requested files on Dropbox and send us a link if this would be more convenient.

Looking forward to your reply.

Hello Andrew,

Could you please clarify if I'm right in assuming that it's not possible to view the entire QuickBooks application window in the Full Control and View mode? If this is the case, could you please clarify which screen view mode do you use? In addition, please try using the Stretch view or the Fullscreen stretch view and see if it helps to resolve the issue.


If you mean something else, could you please elaborate a bit on the issue? Also, it would be helpful if you could send us a screenshot of the issue.  You can send it to support@remoteutilities.com if you don't want to share it in the Community.

Looking forward to your reply.

Hello Steve,

Thank you for your patience.

I checked with our developers on the issue. Could you please let me know what software do you use when printing the documents?

Looking forward to your reply.

Hello Márcio,

Thank you for the clarification and the provided video.

I have forwarded the video along with the issue description to our developers and asked for their input. We will try to reproduce the issue as well to see if there's anything we can do to fix it.

I'll get back to you with an update soon.

Hello Russ,

Thank you for your message.

Could you please clarify if you mean the Automatically generate Host password checkbox on Step 2 of the Configuration process?


If this is the case, please note that the checkbox is active in case if you choose to generate a new Internet-ID code and send the generated credentials to your email address:


Also please note, that if you have the Generate a new Internet-ID code and Send Internet-ID to email features enabled, then at the latest step of the configuration when setting up the settings for Host, the Single password option in the Authorization section will be inactive and greyed out, as the password is set to be automatically generated on Step 3 (like on the screenshots above):


Hope that helps.

Hello Jan,

You are absolutely right. You need to import the HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities\MiniInternetId registry key as well as the Data, Logs and Stats folders from the Server installation folder C:\Program Files (x86)\Remote Utilities - Server\.

Please let us know if you have more questions.

Hello Márcio,

Thank you for your message.

If I click on the monitor button, nothing happens. Or sometimes, it does comes up with the Monitor 1 or 2 to select, I pick 1 and nothing happens. Or sometimes, it does the trick and removes Monitor 2 fr om viewing.

Could you please clarify if I'm right in assuming that you switch monitors using the Remote monitors button on the Toolbar in the Full Control and View mode?

If this is the case, could you please elaborate a bit more on what do you mean by selected monitor 1 as default?
In addition, could you please record a short video of the issue and send it to us to support@remoteutilities.com?

Looking forward to your reply.

Hello Steve,

Thank you for the clarification.

I have forwarded the issue to our developers and asked for their input.

I'll get back to you soon with their reply.

Hello Steve,

Thank you for your message.

I have just responded to you in another thread here.

Looking forward to your reply.