Pauline's community posts

Zip files/ Resize Columns.

Pauline, Support (Posts: 2780)

Sep 03, 2019 4:49:40 pm EDT

Hello Stephen,

Thank you for your message.

Could you please elaborate a bit more on the issue? Do you mean columns in folders or in some sheet files? What type of connection do you use: direct connection or Internet-ID connection?

Looking forward to your reply.

Drop-down menus do not work

Pauline, Support (Posts: 2780)

Sep 03, 2019 1:48:36 pm EDT

Hello Richard,

I'm glad to hear we were able to help!

Please do not hesitate to post another message if you have more questions.

Remote Support For Tablet ( Android) and Ipad ( IOS)

Pauline, Support (Posts: 2780)

Sep 02, 2019 11:54:49 am EDT

Hello Zouheir,

Thank you for your message.

Unfortunately, we do not provide the Host for mobile devices. As of this writing, there's only the Viewer module available for Android/iOS mobile devices, links to download the apps are available here.

We plan to release the Host for mobile devices in the future, but unfortunately, their priority is much lower and it's unlikely that we will be able to release them any time soon.

I'm sorry if this makes the program less useful for you.

Drop-down menus do not work

Pauline, Support (Posts: 2780)

Sep 02, 2019 10:26:54 am EDT

Hello Richard,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature. To enable it, in the main Viewer window, right-click on the remote connection in the address book and select Properties. Navigate to the Additional Properties tab and tick the Capture alpha-blending windows checkbox:

Please let me know if the issue persists.

Black screen when logged in to host (AMD RAdeon R5

Pauline, Support (Posts: 2780)

Sep 02, 2019 9:17:30 am EDT

Hello Martin,

Thank you for the details.

We will try to reproduce this behavior. Please let us know if you have a chance to try enabling the legacy capture mode and if the issue still persists.

Looking forward to your reply.

Unable to install Host software

Pauline, Support (Posts: 2780)

Aug 30, 2019 2:51:55 pm EDT

Hello John,

I'm glad to hear we were able to help!

Please do not hesitate to post another message if you have more questions.

Custom Security Server

Pauline, Support (Posts: 2780)

Aug 30, 2019 2:50:20 pm EDT

Hello MJ,

Thank you for your message.

Could you please clarify if you have also changed the port in the Server manager on the Manage tab in the Viewer?

If not, please try changing the port, as the information about the port for signing in to the server is taken from the Server manager window.

Please let me know if the issue persists.

Computer Locked

Pauline, Support (Posts: 2780)

Aug 30, 2019 2:48:15 pm EDT

Hello Renato,

I apologize for the late reply.

I checked with my coworkers on the issue. It looks like there's a network issue. Unfortunately, we cannot say what exactly might be causing cause this issue, because troubleshooting network problems is beyond the limits of our assistance. To resolve such issues, please contact your system administrator.

I'm sorry if this makes the program less useful for you.

Blank browser windows

Pauline, Support (Posts: 2780)

Aug 30, 2019 9:29:30 am EDT

Hello Djordje,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature. To enable it, right-click on the remote connection in the address book and select Properties. Then navigate to the Additional Properties tab and tick the Capture alpha-blending windows checkbox:

Also, please try referring to this KB troubleshooting guide: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Please let me know if the issue persists.

Unable to install Host software

Pauline, Support (Posts: 2780)

Aug 29, 2019 5:40:20 pm EDT

Hello John,

Thank you for your message.

Could you please clarify if there's any antivirus/firewall software installed on the machine where the issue occurs?

Looking forward to your reply.

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