Pauline's community posts

Hello Carly,

Thank you for your message.

Yes, the number of techs that can connect to a remote Host at the same time is not limited. However, please note that only one free license key is allowed per individual, company or organization. For more information, please see our EULA.

Hope that helps.

Hello Chad,

Thank you for your message.

Please try using this Microsoft Troubleshooter Tool that helps to automatically repair issues that block software from installed, updated or removed.

Hope that helps.

Hello Paul,

Thank you for your message.

Please try selecting Cancel in the Windows Defender Firewall window - this will run Agent as a normal user (i.e. under the current Windows user without admin rights). Such UAC/firewall prompts are expected behavior when running Agent since some operations might require elevated privileges, so in this case you're able to choose if you want to run Agent with admin rights or no - when selecting "Cancel" on the prompt window you're just denying Agent from running with admin privileges, not from running at all.

Hope that helps.

Hello William,

Thank you for your message.

Unfortunately, the "update is required" displaying in Viewer for Mac/Linux for Hosts running the latest 7.0.2.0 version is expected behavior as it is a newer version of Remote Utilities. In our future updates, we'll make the program update Hosts' version information immediately during the online status check without the user having to log in on the Hosts at all. Sorry for the inconvenience.
In addition, please try logging in/connecting to a remote Host from your Viewer and see if this helps to update the version information.

Hope that helps.

Hello Michael,

Thank you for your patience.

Unfortunately, we couldn't reproduce the issue. However, our developers have managed to find what is causing it and implement a fix for it which will be available in the next update for Viewer for Mac.

Please let us know if you have more questions.

Hello Michael,

Yes, this time the email got through. I'll forward the file to our developers for a review and will keep you updated on the issue.

Thank you!

Hello Ann,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions or need our further assistance.

Hello Michael,

Unfortunately, we haven't received your email. Could you please try resending it once again to support@remoteutilities.com?

Thank you!

Hello Ann,

Thank you for your message.

No need to re-install Remote Utilities. Simply add your new license key to the License Key Storage as described in this registration guide.
Before adding the new license key (the PRO one) please make sure to select the previous key (MINI) in "Available keys" list and then click Remove selected key - this way you'll be able to add the new one to the keys storage.

Hope that helps.

Hello Ivan,

Of course, I'll keep you updated on this feature request and will let you know whether the feature is approved or not.

Please let us know if you have other questions.