Pauline's community posts

Hello Brian,

I'm glad to hear we were able to help!

Let us know if you have more questions.

Hello Nguyễn,

Thank you for your message.

Please try referring to this troubleshooting guide: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Let me know if the issue persists.

Hello Michell,

Thank you for your message.

We checked your email and the license key was successfully sent to the email address. Please double check that the email is not in your spam folder.

Let me know if you have more questions.

Hello Brian,

Thank you for the details.

This time, I have noticed that the Remote Utilities icon DOES appear in the Taskbar, BUT ONLY during the install process - as soon as the process finishes, the icon disappears from the Taskbar.

The Host icon is not visible in the taskbar when the Host is running. The Host icon is located in the system tray, near the clock:

I can't find any way to know what the Internet ID is, or how I can set it.

You can right-click on the Host icon in the system tray and select Internet-ID Connection Settings...:

In the opened window select Get New ID:


Let me know if you have more questions.

Hello Levi,

I'm glad to hear we were able to help you!

Please do not hesitate to post another message if you have more questions.

Hello Thomas,

Sorry for the late reply.

The difference between the legacy capture mode and the default mode is that different screen capture methods are used.

Hope that helps.

Hello Thomas,

Thank you for your message.

I am sorry that we keep you waiting, however, we do our best to release Remote Utilities for Mac as soon as possible. We plan to release the Host/Agent for Mac after the Viewer for Mac is released, which is hopefully due by the end of the year.

Let me know if you have more questions.

Hello Thomas,

Thank you for your message.

The feature might be implemented in version 7 of Remote Utilities. Unfortunately, we cannot provide any specific ETA yet.

Let me know if you have more questions.

Hello Jonathan,

Thank you. I'm glad to hear it worked for you!

Please do not hesitate to post another message if you have more questions.

Hello Jonathan,

Thank you for your message.

Perhaps, the Viewer configuration file was somehow corrupted by some antivirus or firewall software after the installation.

Please, try the following:
1. Fully exit the Viewer File -> Exit.
2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action.
4. Run the Viewer and try registering it with your license key again.

Please let me know if the issue persists.