Pauline's community posts

Hello,

Thank you for your message.

Will Remote Utilities allow me to complete the installation, ie will it allow me to connect again automatically once Windows 10 is installed?

It should be possible to launch the Windows upgrade process and connect to the remote Host afterward - the Host service is restarted automatically as a background service upon the Windows startup after the updating process is finished, so you should be able to establish a connection to a remote Host. However, please make sure that the Host service on the remote machine does start automatically after the system restart - the Host service's startup mode should be set to Auto in the Host Settings -> Service state tab. In case if the Host service won't start please refer to this troubleshooting guide.
In addition, we highly recommend that you add the Host installation path to your antivirus software exceptions list.

Hope that helps.

Hello Nemesis,

Thank you for your message.

Unfortunately, we could not reproduce the issue. Could you please try updating Remote Utilities to the 6.12 Beta 1 version and see if the issue still persists after the update? In case if the issue persists even with the beta version, we'll see further what it might be.
Please, make sure that you upgrade both parts - i.e. Viewer and Host - to avoid the version mismatch. The 6.12 Beta 1 version is available for the download here.

Please let me know if the issue persists.

Hello Lee,

Thank you for your message.

Of course, Host/Agent for Mac is among our highest priorities. We plan to release it this year, but, unfortunately, we cannot provide a more specific ETA on it yet. However, we will certainly notify all our users when Host/Agent for Mac is released.

Please let us know if you have more questions.

Hello Ajoy,

Thank you for the provided details.

This Lock button actually appears when you have the address book encryption feature enabled in the Viewer Options. In order to enable this feature, please navigate to the Tools tab in the main Viewer window and select Options. In the Options window navigate to the Protection tab and enable the Encrypt address book checkbox and set the protection password:


Then you will be able to enable additional options. For more information on the additional options please refer to this Documentation page.

Hope that helps.

Hello Ajoy,

Thank you for your message.

Could you please elaborate a bit more on what exact password in Viewer do you mean? Am I right in assuming that you mean the password for the remote Host or do you mean something else? It would be very helpful if you could provide us a screenshot of the password window - you could hide all sensitive details or send the screenshot to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Thank you for your input. Hopefully, it will be useful for some other users who might encounter similar issues.

Please feel free to post another message if you have any questions.

Hello Leszek,

Thank you for submitting a report to the ISP.

Please, let us know what the ISP says when you get their reply.

Hello Nándor,

Thank you for your message.

I'm glad to hear you've figured out the issue!

Please do not hesitate to post another message if you need further assistance.

Hello Jay,

Thank you for the update.

Could you please elaborate a bit more on what do you mean by calling the PCs that are not capable of running Host? Do you perform this using Viewer?

Looking forward to your reply.

Hello everyone,

Thank you for confirming your ISP.

Could you please try referring to the Orange Polska ISP and ask them to look into the issue and allow their users to access Remote Utilities' servers? We believe they would take reports from their customers into consideration much faster.

Please let us know if there are any updates on the issue from the ISP.