Pauline's community posts

Hello Panos,

Thank you for your message.

Before we proceed with further troubleshooting, please make sure to update Remote Utilities to the most recent version 7.8.4.0 following this guide. If the issue still persists after the update, please let us know.

Hope that helps.

Hello,

Thank you for your message.

I will forward the issue to our development team to see if we’re able to reproduce it in our environment and implement a fix for this behavior.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

The restriction for up to 50 connections in your address book actually applies to our PLUS license - PRO license allows you to add unlimited number of remote Hosts. You can see more info on each license’s restrictions on this page.
You can also use our License Assistant tool to determine which license is best for you.

Do Agent sessions saved in the address book consume a controlled-device license slot.

Yes, Agents take up a license slot just the same  as Hosts.

Let us know if you have more questions.

Hi Wombat,

Thank you for the follow up.

I will forward the issue to our developers to see if there’s some sort of fix for this in our upcoming updates or if we can suggest a workaround/solution for the issue.

I’ll get back to you with an update on this shortly.

Hello Wombat,

Thank you for your message.

Could you please let us know what exact version of Linux Mint you’re currently using? In addition, please let us know if anything at all is happening when you’re trying to start Host, for example, if you’re getting any error messages?

Looking forward to your reply.

Hello,

Thank you for your message.

This might’ve been caused by an address book file being somehow damaged/corrupted. Could you please try restoring your address book from one of the automatically created backups as described here, add the remote connection to the address book and see if it stays? In addition, please also make sure you’ve restarted Host after updating settings in order for them to be applied.

Let us know if this helps.

Hello,

Thank you for the update on this.

I would have to forward the issue to our development team to see if there’s some kind of workaround we could recommend for this issue.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

Could you please try enabling the Use legacy capture mode option in the Host Settings -> Other tab and see if it might improve the response time? Make sure to restart your remote Host to apply the changes.

Let us know if this helps to resolve the issue.

Hello Brad,

Thank you for your message.

Unfortunately, Remote Utilities does not support the "last connected” or another similar feature yet. However, we already have it on our roadmap, so it will be definitely implemented in our future updates. We apologize for any inconvenience this may cause.

Let us know if you have more questions.

Hello Annette,

Thank you for your message.

Please try using this Microsoft tool that can help you to automatically fix issues when you can’t update or uninstall a program. Simply download the tool and follow the steps provided by the wizard - you should be able to install the latest version then.

Let us know if this helps or if the issue persists.