Pauline, Support (Posts: 2815)
Feb 19, 2021 11:47:51 am EST
Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.The other issue is after a restart of the Windoze box, the Mac viewer will connect, but the window stays blank and won't connect.
Unfortunately, the remote printing feature is yet to be implemented for the Viewer for Mac/Linux. However, we'll make sure to add this feature in the subsequent Beta version or final releases. You can find the full list of features that have been currently added to Viewer for Mac/Linux on this page.Does Mac Printing work ok?
Host for Mac/Linux is currently in development. Unfortunately, we cannot provide a specific ETA on the Host's for Mac/Linux release yet, but we'll do our best to provide it as soon as possible. Sorry for keeping you waiting.Also needing Host for Mac right away of course.
Could you please let us know what version of Host and RU Server do you currently use? In case if you use version 6.10.10.0 or an older version, please try updating your Host and RU Server to the most recent 6.12 Beta 4 and 2.9 Beta 4 versions respectively to see if this helps to resolve the issue.This seems like more of an Alpha. I frequently can't connect, where a small white window sits for a long time. Even go to a large white screen and have the same issue. I've only dabbled with it a few times and It is hang city.
Could you please let me know if you use any keyboard layout or language that is different from the standard English (US) layout? We've been reported a few issues regarding the keyboard layouts in different languages, these issues will be fixed in the next updates for Viewer for Mac/Linux.Then I connect, and the keyboard on my VM on the host is way screwed up, yet not on the Host. I connect with another remote control app, and no problem at all.
Pauline, Support (Posts: 2815)
Feb 19, 2021 11:59:31 am EST
Could you please clarify what version of Remote Utilities do you use for your Windows machines? In case if you use version 6.10.10.0 please try updating to the most recent 6.12 Beta 4 version as it might improve the overall connection speed and performance.I've seen quite a few hangs, which I didn't realise wasn't actually normal until I used the windows version more frequently.
Sometimes connecting seems slow.
Could you please elaborate on this a bit more? Do you mean that connection entries get deleted from your Viewer's address book when you press the "delete" key while connected to a remote Host?Sometimes it is frustrating to see my machine bookmark disappears -- I think the main window is acting on a delete key command unintentionally why the session is in progress perhaps?
Pauline, Support (Posts: 2815)
Feb 19, 2021 12:01:22 pm EST
Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.Is there just a setting I need to set somewhere that I missed?
ChrisBS, User (Posts: 5)
Feb 19, 2021 5:07:55 pm EST
Pauline, Support (Posts: 2815)
Feb 20, 2021 12:23:10 pm EST
Of course, please feel free to let us know if there are any updates on the issue.Turned on Legacy and will see.
In this case, could you please elaborate a bit more on the issue, e.g. what specific issues with which keys occur or how the issue manifests itself in other details? Then we could try to reproduce the issue and see if we can implement a fix for it in our future updates.Canadian English, US Keyboard, a common standard here.
pinchies, User (Posts: 3)
Feb 21, 2021 11:44:38 pm EST
Pauline, Support (Posts: 2815)
Feb 24, 2021 1:37:37 pm EST
J dGelder, User (Posts: 2)
Mar 15, 2021 1:35:12 am EDT
Pauline, Support (Posts: 2815)
Mar 15, 2021 4:16:30 pm EDT
Jan, User (Posts: 2)
Mar 22, 2021 7:53:57 am EDT
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