Thank you for your message.
I checked with our developers and they confirmed that the "update is required" displaying in Viewer for the latest 6.12 Beta 2 version is expected behavior. Sorry for the inconvenience.
I face some disconnections after a bit of inactivity on the host (I connect through Internet-ID not direct IP, I'm on the same local network). It happened several times that when re-connecting I had some crashes from the viewer.
In case if your Viewer and Host are on the same LAN, then please note that it's recommended to use Direct connection
as it's always more stable and faster than the Internet-ID connection
. In addition, please note that even if you use Internet-ID connection, but there's a direct route available between Viewer and Host then it will be used automatically because of the direct route detection mechanism implemented in the program.
As for the disconnects please try referring to this troubleshooting guide
to see if any of the solutions listed there help to resolve the issue. Namely, we'd recommend that you check if there is any antivirus/firewall software installed on the remote Host machine that might be blocking ports/Remote Utilities. If this might be the case, then please try whitelisting Remote Utilities as described in this guide
In addition, in case if the solutions above did not help, please feel free to send us Host connection log files
for examination. You can send the logs to email@example.com
Hope that helps.