Community
Beta testing: Remote Utilities for macOS/Linux
Links used in this discussion
- https://www.remoteutilities.com/blog/remote-utilities-v7.5/
- https://www.remoteutilities.com/download/mac.php
- https://www.remoteutilities.com/download/linux.php
- https://www.remoteutilities.com/about/blog/Remote_Utilities/viewer-for-mac-linux/
- https://www.remoteutilities.com/support/docs/security/#Authorization
- https://www.remoteutilities.com/download/
- https://www.remoteutilities.com/download/beta.php
- https://www.remoteutilities.com/support/docs/security/#Single_password
- https://www.remoteutilities.com/support/docs/security/#Remote_Utilities_security
- https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
- https://www.remoteutilities.com/support/docs/host-options/#Other
- https://www.remoteutilities.com/support/docs/security/
- https://www.remoteutilities.com/support/docs/full-control-and-view/
- https://www.remoteutilities.com/support/free.php
- https://www.remoteutilities.com/support/docs/registering-the-program/
- https://www.remoteutilities.com/support/forums/forum11/1399-viewer-for-mac-and-linux-_-beta-testing?
- https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/
- https://www.remoteutilities.com/support/kb/what-is-an-internet-id-connection/
- https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/
- https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/
- https://www.remoteutilities.com/support/docs/host-log/
- https://www.remoteutilities.com/support/docs/agent/
- https://www.remoteutilities.com/support/docs/host/
- https://www.remoteutilities.com/product/release-notes.php
- https://www.remoteutilities.com/support/docs/file-transfer/
- https://www.remoteutilities.com/support/forums/forum11/1399-viewer-for-mac-and-linux-_-beta-testing
- https://www.remoteutilities.com/about/eula.php
- https://www.remoteutilities.com/about/support-policy.php
- https://www.remoteutilities.com/support/docs/terminal/
- https://www.remoteutilities.com/buy/upgrade-form.php
- https://www.remoteutilities.com/support/docs/updating-remote-utilities/
- https://web.archive.org/web/20220324124107/https://www.remoteutilities.com/download/linux.php
- https://www.remoteutilities.com/buy/sales-inquiry.php
- https://www.remoteutilities.com/support/forums/forum11/2496-host-agent-for-linux-alpha-preview
- https://www.remoteutilities.com/support/docs/editing-connections/#Additional_properties
- https://rentry.co/remotemacos/raw
Thank you for your reply.Polina Krasnoborceva wrote:
As Conrad has mentioned above, the RU Security authentication issue is a known bug and it will be fixed in the next beta version.
Could you please double-check if the Single password authentication method is enabled in the Host settings , on the Security tab?
Looking forward to your reply.
I have created a screenshot of the host's Security | Authorization settings.
As you can see, both "Single password" and "Remote Utilities security" are checked.
I have tested the Single password method on a Mac client and it does not accept the password. It works on Windows clients.
Thanks,
/L
Thank you for your message.
Could you please clarify if you got the same warning message in the Viewer for Mac? If this is the case, then could you please provide us a screenshot of the warning message that appeared in Viewer for Mac?
Unfortunately, the screenshot provided above is from the Viewer for Windows.
In addition, please note, that there's no trial period in the Viewer for Mac/Linux as it is free until April 30, 2020.
Looking forward to your reply.
Thank you for the clarification.
Could you please also clarify what authentication method is currently set in the connection properties in the Viewer? In order to check this, please do the following:
1. Right-click on the connection record in the address book and select Properties.
2. Navigate to the Authorization tab and see if the Authorization method is set to Auto.
In case, if it is set to Auto (or RU Security) please try switching to the Single password and see if this helps to resolve the issue.
Please let me know if the issue persists.
I was using viewer for Mac at the time. However the message popped up inside the viewer window. The machine I was remotely logged into also has viewer installed. So what I now think happened is that the message was on the remote machine, but I the time I didn't think to try and move it away from the viewer window on my Mac to check.
Glyn
Thank you for the clarification.
If the warning window appeared inside the Full Control and View window while you were connected to a remote Host, then the warning window has definitely appeared on this remote machine and not in the Viewer for Mac itself.
In this case, you can obtain a Free license key using this free license key generator and simply register the Viewer on the remote machine following this tutorial.
Hope that helps.
I've managed to check the Authorization method and in fact setting it to "Single password" and providing the appropriate password helped. Sorry for that! But still I'd prefer using the RU security method if beta 3 arrives.Polina Krasnoborceva wrote:
Could you please also clarify what authentication method is currently set in the connection properties in the Viewer? In order to check this, please do the following:
1. Right-click on the connection record in the address book and select Properties .
2. Navigate to the Authorization tab and see if the Authorization method is set to Auto .
In case, if it is set to Auto (or RU Security) please try switching to the Single password and see if this helps to resolve the issue.
Thank you for your help!
/L
I'm glad to hear we were able to help!
Please note, that we also just released the 1.0.3.q Beta 3 version of Viewer for Mac/Linux with an implemented fix for the RU Security authentication method issue. Please try updating Viewer to the latest Beta 3 version and see if the issue persists.
The latest 1.0.3.q Beta 3 version of Viewer for Mac is available for the download here.
Let us know if you have more questions.
This is to inform you that we have released a newer version 1.0.3.q Beta 3 of Viewer for Mac and Linux with an implemented fix for the RU Security authentication method issue. Please try updating your Viewer to the latest Beta 3 version.
The latest 1.0.3.q Beta 3 version of Viewer is available for the download on our website:
For Mac
For Linux
Let us know if you have more questions.
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