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Printing issue on viewer

Conrad, Administrator (Posts: 1737)

Jul 15, 2016 3:00:43 pm EDT

Hi David,

I created a ticket from this thread as we need to take a closer look and provide a personalized assistance. You will receive a ticket email notification.

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Printing issue on viewer

Conrad, Administrator (Posts: 1737)

Jul 15, 2016 1:15:32 pm EDT

David,

One more question - what RU version do you have installed? Is it the latest 6.3.0.6 on both sides (Viewer and Host)?

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Printing issue on viewer

Conrad, Administrator (Posts: 1737)

Jul 15, 2016 6:46:49 am EDT

Hi David,

Sorry for the late reply. Could you please check Settings for Host -> Security -> Advanced -> Modes tab and make sure that you have "Remote Printing" enabled there.

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Printing issue on viewer

Conrad, Administrator (Posts: 1737)

Jul 13, 2016 8:25:02 pm EDT

Hello David,

You should right-click on the Viewer's shortcut on your desktop and select "Run as administrator" from the Windows context menu.


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Printing issue on viewer

Conrad, Administrator (Posts: 1737)

Jul 13, 2016 6:35:54 pm EDT

Hello David,

Please, close/exit the Viewer and run it "As administrator" . Let me know if that works.

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10-15 second lag in screen refresh

Conrad, Administrator (Posts: 1737)

Jul 13, 2016 6:34:34 pm EDT

Hello Micky,

Thank you for your post.

If you are using "Internet-ID" connection it may be slow because this type of connection requires an intermediary server and not optimized for all geographical regions. For that reason we offer a free self-hosted relay server (called "RU Server") that you can install on your premises or on a Windows web hosting of your choice and route all traffic through that server.

Also, this documentation page has some advice on how to improve performance: https://www.remoteutilities.com/support/docs/slow-remote-connection-speed-performance./

Hope that helps.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 1737)

Jul 12, 2016 11:11:23 am EDT

Hello Mike,

"It would be better" if this thread contained "meaningful information" about an upcoming Mac client. In lieu of that, what you should have said is, "we are working on it," nothing more- especially if you have no timeline and no real information.

Unfortunately, this is the only information we can provide. That is, we do have a list of priorities, but we can't provide exact dates or ETAs for each item.

The sarcastic sideline commentary, argumentative discourse and tone, has no place here.

Sorry, if there was any sarcasm. It was not meant to offend you anyway.  

IT support is first and foremost, customer service. All you have done here is anger a potential customer to the point that no sale will happen. You didn't benefit me, and you didn't benefit the company you represent.

Mike, I'm here to help prospects make right decisions as well as provide technical support to existing customers. If a prospect wants to purchase and their decision is based on false assumptions (like if I had lied to you about Mac priorities or ETAs) then it is my responsibility to tell them the truth. Namely to tell them what to expect and not expect from us.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 1737)

Jul 12, 2016 10:37:32 am EDT

Hello Mike,

At this point, I would not purchase this software (1000's of dollars) simply because of the conversation that I have witnessed/"partaken in", here. So even if you are right/correct/justified, you have lost a sale.

Our duty here is to make you satisfied with the software, not to give you empty promises we can't follow through with.

Or would it be better if I told you "Dear Sir, please purchase from us, we will release our mac version tomorrow"? That strategy could backfire and make you disappointed in the long run, which is absolutely unacceptable for us.

Second, the software is at version 6.5- with no Mac client. Tells me everything I need to know about the level of importance it has.

Mac client as well as an improved mobile client (iOS/Android) are our next priorities once we release version 6.5. The 6.5 beta is coming soon.

Don't hesitate to ask me if you have other questions.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 1737)

Jul 12, 2016 9:31:54 am EDT

Hello

Mike De Arman wrote:

While not explicitly saying, verbatim, a Mac Client is "not important", this more than implies the same given the context of the conversation.

It is saying "less important" and that is true. Until we release the upcoming version 6.5 with quite a few improvements to our self-hosted solution and also to the program itself we cannot think about Mac as our biggest priority. But that doesn't mean that we abandon it.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 1737)

Jul 12, 2016 9:17:36 am EDT

Hello Mike,

Thank you for your message.

Telling us that a Mac client is "not important", goes a long way to demonstrate how out of touch this company is with the demands of consumers in a large market segment.

I'm sorry, but where did we say that Mac was "not important" for us? We have always been saying including in this thread that we just follow our priorities and not always we can provide a release date.

P.S. No one is going to delete your message, unless it violates forum rules.

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