Conrad Sallian's community posts

Jacek Gładysz wrote:

i have same problem
cant connect to any PC

Hello Jacek,

If you have Orange as your ISP please refer to this topic thread .

Thanks.

Hello everyone,

Indeed there was an incorrect reverse DNS for that IP address (perhaps, inherited from previous IP address owners). Unfortunately, the hosting provider didn't clean that up. So thank you, Leszek, for bringing our attention to this issue.

Now we updated the reverse DNS record to id.remoteutilities.com and you can ask Orange to stop blocking our IP address.

PTR check results

Sorry for any inconvenience.

Hi Leszek ,

Thanks for sharing this information. We will contact the black list provider now and try to fix the problem asap.

Hello Leszek,

We are starting to think that there is a certain provider or segment in Poland that blocks outbound connections to our server id.remoteutilities.com. Perhaps it was blacklisted mistakenly on the ISP level.

You are from Poland, correct? I'd like to ask you and Piotr - what ISP do you use?

Hello James,

Thank you for your message.

Unfortunately, at this time you cannot set more granular permissions with Remote Utilities. Regardless of authorization type the user will still have access to all files on the computer - this is by design.

Let us know if you have other questions.

Hi Piotr,

Thank you for your message.

There hasn't been any downtimes long ago. Our servers are up and running.

Hello Pepa,

That may be a wise strategy. However, I can assure you that we have enough expertise to avoid errors when implementing such important things :)

Hi John,

No, VPN is not required. Although you can also connect through VPN as well (in this case you can use direct connection).

If security is a concern, you can also consider enabling some additional security measures. Please, refer to this blog post for more information.

Hope that helps.

Hello John,

Thank you for your message.

First, let me tell you about security. With Remote Utilities your connection is always secure regardless of your license or connection type (direct or Internet-ID). Currently, the program uses TLS 1.2 to encrypt traffic between Viewer and  Host. The role of an intermediary routing server is to bounce the encrypted packets, the server cannot read them because they are end-to-end encrypted. You can learn more about RU security on this page https://www.remoteutilities.com/product/security.php

As for privacy,  RU is a regular TCP/IP application and doesn't deliberately hide your IP address when you connect to our hosted service or directly to a remote Host. If you want to learn more about what information pertaining to your connection the program can store please refer to our Privacy Policy, the section "Information we collect when you use the Product".

Let me know if you need anything else.

Hello Renato,

Our technical support is provided according to this Support policy. Unfortunately, we cannot immediately provide the Pro level to the free license and trial users (for obvious reasons). However, we still help everyone as best as we can.

You can post your questions or issues here on the forum and we will do our best to help.

Thanks.