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3rd and 4th screens black after upgrade
What used to work, doesn't after upgrade.

Conrad Sallian, Administrator (Posts: 1573)

Oct 07, 2015 4:49:22 pm EDT

Hi Neal,

Please, take a look at solutions here https://www.remoteutilities.com/support/documentation/main1/item124/ . Namely, enabling the "Use legacy capture mode" can help. Only please note that for the clarify of the experiment you need to restart the Host or even the Host PC once you enable that feature.

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IOS 8 Crash
Open app in IOS 8 and it closes right away

Conrad Sallian, Administrator (Posts: 1573)

Oct 07, 2015 4:41:04 pm EDT

Hello Tim,

The last time it took them about 4 maybe 5 days to approve. Now we see that there is yet another iOS update (9.0.2) and we will be testing the program against that update also once we release the current app update. And it's all over again, if Apple decides once again to release another update.

C'est la vie :)

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Display Passwords in Viewer

Conrad Sallian, Administrator (Posts: 1573)

Oct 07, 2015 4:31:29 pm EDT

Hello Ed,

That would be a potential security hole :) The Viewer, as an application, is never locked. So imagine a situation where a stranger gets access to your computer for a short while (like when you left for a lunch) and peeks into your connection properties.

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3rd and 4th screens black after upgrade
What used to work, doesn't after upgrade.

Conrad Sallian, Administrator (Posts: 1573)

Oct 06, 2015 7:03:56 pm EDT

Neal,

Do you have "Economode" (economy mode) enabled in the connection properties?

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IOS 8 Crash
Open app in IOS 8 and it closes right away

Conrad Sallian, Administrator (Posts: 1573)

Oct 06, 2015 7:02:40 pm EDT

Tim,

This was a bug in the compiler that we use for the mobile app. Now they released a hotfix and hence we can also update our app and wait till Apple approves it.

Sorry for any inconvenience. Ever since Apple released their 9.x update it has been a never ending update process and not just about our app :)

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ios 9.0 and remote utilities - not working
Remote Utilities app not working in iOS 9.0

Conrad Sallian, Administrator (Posts: 1573)

Oct 05, 2015 5:05:04 pm EDT

Hello Melvyn,

Just now Apple approved our next update, it's working. Please, check your AppStore app -> Updates section, the new update should appear there.

Don't hesitate to ask me if you have other questions.

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ios7

Conrad Sallian, Administrator (Posts: 1573)

Oct 05, 2015 6:08:19 am EDT

Hello Leo,

Thank you for your message.

I'm sorry, but we only distribute the mobile version via AppStore. Also, as you say that you cannot install it on iOS 7, I will contact our developers, clarify the current system requirements and update those on the website.

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ios 9.0 and remote utilities - not working
Remote Utilities app not working in iOS 9.0

Conrad Sallian, Administrator (Posts: 1573)

Sep 30, 2015 12:47:00 pm EDT

Hello Alex,

Yes, there was a small bug we overlooked. We've just updated the app and are currently waiting for Apple to approve it.  

Thank you anyway.

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Not Working
Apple OS.9

Conrad Sallian, Administrator (Posts: 1573)

Sep 29, 2015 2:38:39 pm EDT

Hello Sudheesh,

Thank you for your report. Actually, a lot of applications stopped working all of a sudden when Apple released their 9.01 update  :|  We did our best to update the app as soon as possible, and it took some time for Apple to review and approve it in the AppStore. They were very busy with this, as it seems, due to a lot of developer updates released at the same time.

Now we are continuing to fix some issues because Apple released the 9.1 in the middle of the approval of our application. So it seems like it will take use other few days to re-iterate with this.

Sorry for any inconvenience.

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RUT Server password reset
Reset lost password

Conrad Sallian, Administrator (Posts: 1573)

Sep 26, 2015 5:55:18 am EDT

Hello Michael,

I understand the premise of having it ask for the password; however, I was thinking that if the person has physical access to the machine then they could disable the function. It doesn't sound like it from how you describe it so I'm hoping for option #2!

No, this would be in violation of the common interface conventions. Whenever sensitive information such as a password is changed on a device, the user must provide the old password first. Otherwise, there is a security breach that could be exploited.

If we delete the current address book that is built on the server and create a new one, will the remote clients auto-populate the new book? Do they care or know that they are in address book "XYZ" and I deleted XYZ and created ABC. Will they simply start populating ABC?

By remote clients you mean other Viewers, correct? If so, you update the address book on the server by updating it in one of the Viewers, the address book on the server will then overwrite other books on other Viewers. At least that's how it works in theory.

Still, we are currently seriously improving the whole mechanism and the beta is coming soon. The only thing you should remember at all times in order to be safe is that you should back up your address book. By default the Viewer does that automatically for you though unless you changed the back up setting in the Options, but those backups are daily ones. So before you make any critical changes like updating the book on the server, it is recommended that you first back up your address book in the Viewer using "Export connections" option.

Hope that helps.

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