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WoL doesn't work reliably

Conrad, Administrator (Posts: 2026)

Mar 07, 2017 12:04:13 am EST

Hello Jeff,

Thank you for your message.

I forwarded your request to our developers and was told that while we couldn't immediately implement what you ask we would still try to see what we can do.  

Let me know if you have other questions.

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MSI-Package strange behaivor

Conrad, Administrator (Posts: 2026)

Mar 06, 2017 10:07:18 am EST

Hello Armin,

This can be individual to a specific server. I've also watched your screencast and replied to you via PM.

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Screen blanked host wakes up with mouse movement in viewer

Conrad, Administrator (Posts: 2026)

Mar 06, 2017 2:33:12 am EST

Hello Jeff,

Thank you for your message.

You have the monitor driver installed, correct? To make sure, access Settings for Host -> Options -> Driver tab.

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Dual monitor problems on host

Conrad, Administrator (Posts: 2026)

Mar 05, 2017 2:20:12 am EST

Hi Charles,

Just in case - the monitor driver is used for the blank remote host feature. It doesn't affect the multi-monitor capabilities per se, nor your ability to switch between monitors.

In fact , we only recommend to install the monitor driver if you need the "blank remote screen" feature, that is if you provide remote assistance and need to hide your actions from the person sitting at the remote end (e.g. for security reasons). Otherwise, you can clear the "Install monitor driver" checkbox during Host installation, or uninstall the driver in the already installed Host from the Settings for Host -> Options -> Driver.

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Viewer View Type

Conrad, Administrator (Posts: 2026)

Mar 05, 2017 2:15:26 am EST

Hello Charles,

Thank you for your post.

You mean the connection name, right? Actually, you can switch to the Details view in the Viewer and have different columns enabled and arranged they way you need. A table view is always preferable (and conventional) when working with multiple entries because it allows you to easily sort your records.

Instant search feature in the Viewer is also ready and will be available with the upcoming release 6.6.

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MSI-Package strange behaivor

Conrad, Administrator (Posts: 2026)

Mar 05, 2017 2:09:03 am EST

Hello Armin,

You need to restart the PC. This is a common issue with Hosts being installed on Windows Server. Yes, the Host can run without restarting the PC, but sometimes restart is still required, especially on Windows Server.

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HOST - popup details

Conrad, Administrator (Posts: 2026)

Mar 04, 2017 11:44:27 pm EST

Hello Charles,

Regarding this tooltip. We are going to remove it altogether in the upcoming update, because the tooltip is redundant. Now the Details view in the Viewer has all the necessary columns including HostName.


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FR: Login to Custom RU Server and pull down custom address book

Conrad, Administrator (Posts: 2026)

Mar 03, 2017 4:50:03 am EST

Hello Charles,

The mobile client is a bit basic now. We'll be revamping it soon anyway.

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HOST - popup details

Conrad, Administrator (Posts: 2026)

Mar 03, 2017 4:46:44 am EST

Hello Charles,

We'll check it out . Thanks for reporting!

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MSI-Package strange behaivor

Conrad, Administrator (Posts: 2026)

Mar 03, 2017 4:44:50 am EST

Hello Armin,

A question: Are you updating an existing installation with your custom Host package, or is it a new installation on that PC? That is, no Host was previously installed.

But my ID-Server doesn't see any new devices. Ok, i stopped the service and ran the exe by hand to check its settings. All settings are reverted to default - this means, standard ID-Server is used, no saved passwords etc...

You can simply run Settings for Host from the Windows Start menu.

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