Conrad Sallian's community posts

Hello Alan,

Thank you for your message.

Regarding the host service not starting, please check this KB article https://www.remoteutilities.com/support/kb/host-service-won-t-start/ .

Is there a way to close a window easily? If I have two PCs showing, it is much harder, since I don't know how to close one PC's session and leave the other window open.

If you simultaneously open two remote sessions they are shown in tabs, like in a web browser. If you need to close one session you should close the tab Instead of closing the  entire Full Control window. That said, you can also "detach" the tabs and view the sessions in stand-alone windows. To switch to that mode disable "tabbed view" in Viewer options:

How can I just choose to refresh a window, vs close it. Seems like, if the connection is interrupted, it is still showing but inactive, and there's no way to refresh it, without first closing that window

The program attempts to reconnect anyway, there is no need to refresh the window. You can also try enabling/disabling the Pause command - it is available in the context menu when you right click on the tab header.

Hope that helps.

Hello Naveen,

If the Host is being installed over and over again on your system this can only mean that there is some other agent (possibly malware) that runs this installation.

Unfortunately, we are not an antivirus software company and we cannot consult on removing viruses or malware from your computer. I recommend that you run full diagnosis of your computer using one of the top antivirus software programs (ESET, Kaspersky AV, Norton,  Malwarebytes etc.).

Hello Naveen ,

Thank you for your message.

Our program cannot install on its own. If it is installed on your system then someone or something installs it. I recommend that you run through the complete uninstall procedure to get rid of the Host on your computer.

Hope that helps.

Thank you very much! We will take a note. Only please do not send us anything yet. Any logs etc. can be considered private information and we do not want to violate our own privacy policy.

Hello Gheorghe,

Thank you for your message.

We are sorry to hear that your computer has been hacked. Remote Utilities is legitimate software for remote access and remote support. Any illegitimate/malicious use of the software (including its modification, reverse engineering, "cracking" etc.) is prohibited by our EULA. Besides, in many countries such use of computer technology is a criminal offense punishable by law.

That said, if you believe that someone got unauthorized access to your computer you should contact your nearest police department and let them know about the case. We can provide server logs (information that contains the originating IP address which is stored on our servers) only by a direct request from the police. Here is an excerpt from our privacy policy:

Government and law enforcement agencies

We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

Let me know if you have any questions.

Version 6.12 beta has been released:

Download beta
What's new

Please, post your feedback and suggestions in this thread.

Thank you!

Hello Giuseppe,

Later today we'll put version 6.12 beta on the site for download. This version includes the fix you are looking for.

Hello Mike,

A few questions:

1. Could you please provide the exact  release numbers (you can open Help -> About in the Viewer).

2. You only update/change Viewer, not Hosts, correct?

3. For simplicity of the experiment I recommend that you run portable Viewer from two different folders (i.e. each version resides in a different folder). You can populater both address books with same hosts. So in order to compare how it works in different versions first run rutview.exe from one folder, then run rutview.exe from the other folder.

Again, we cannot reproduce this in our environment (although we will try our best) , and your input will be helpful .

Thanks!

Hello,

Thank you for your message.

Yes, this is a known issue. This is a typo in the localization file for the German language. We will fix it in the next update.

Meanwhile, you can simply replace the German.lng file in the Viewer installation folder with this one (in your web browser right-click and select Save file as..).

Hope that helps.

Hello Gary,

The beta version doesn't require a registration with a license key since it's in a beta stage and freely available. In order to install Viewer for Mac download the dmg file on your Mac computer and double click/run it. This will invoke a window where you should drag the program icon to the Apps icon folder which will copy/install the files to your Applications. You can then run Viewer from there.

Any help at a basic level would be very helpful...

Since the beta Viewer is currently limited in functionality we are not proving extensive documentation for it. Rather, everything that you need to get started is covered in this blog post. By the time we release the final version which is going to have more features than these initial beta releases we will also provide complete documentation.

Hope that helps.