Conrad Sallian's community posts

Hello Thomas,

The first beta will see the light in a few days from now. The version in the screenshots is functional and I took the screenshots during the testing. Initially, it will be somewhat stripped and not have all functions that you can see in the Windows Viewer. However, once the Beta 1 is out we'll be gradually adding more features in the following few months. In the end the final Viewer for Mac is going to have virtually same functionality as the Windows Viewer.

When we release Beta 1 we will provide a list of features that we will be including so that you have a better idea of what the final release will be.

In addition, Viewer for Linux will also be released and mirror the functionality of the Viewer for Mac.

Thanks.

Viewer for Mac Beta 1 coming very soon..

Hello Martin,

Thank you for your message.

I understand your point. However, in terms of development, management and licensing this would create unnecessary complexity for us. We would have to support (and develop/track bugs etc.) two products instead of just one whereas now we simply offer one complete solution and five distinct license types (with a free option among them and complete functionality). This makes it easier for our target audience to quickly get started with the program and test/evaluate it.

Hello Aaron,

We have released a server update. You can download it here https://www.remoteutilities.com/download/ . Please, update your server installation, restart the computer and see if the issues persist.

Your server settings and data should get migrated to the new installation. But you can back them up just in case beforehand, this article can work as a guide https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Thanks.

Hello Aaron,

There were some fixes to RU Server very recently and we currently prepare an update. We are going to release the update in a few days.

Sorry for any inconvenience.

Hi Paul,

Thank you for the update. Could you please send us both config_4.xml (it doesn't have any personally identifiable information) and your key to support@remoteutilities.com .

Also, perhaps we should have asked you to do that in the first place - please make sure you have the most recent version of the software installed. Currently, it's 6.10.10.0.

Looking forward to your reply.

Hello,

I can't change the port, as there are multiple hosts, besides the three that I mentioned, that will stop being able to communicate with the server if I do that.

In the Communication tab you can add a new port, no need to replace or remove existing ports.

Also, getting someone in IT to enable port forwarding for an additional port is not realistic at this point.

You can try 443.

Still, I recommend that you try at least that and see if you can get any results. Meanwhile, we'll be testing it here as well and see if we can reproduce the issue or at least come up with more ideas about why it is happening in your case.

Hi Aaron,

I think I had read on another post that "auto" chooses custom server security first if that protocol is enabled on the host.

Yes, correct. We also explain that in our documentation, on this page (see the yellow-highlighted area).

and the only thing that I identified that was different about the setup is that the host in question connects to the RU server via the Internet, as opposed to the intranet. But, that doesn't mean that's the cause of the issue.

I can't but agree that this is not necessarily the root cause. Otherwise, we would see multiple complaints here on the forum that the CSS authorization doesn't work when used over the Internet (and this is a very common scenario).

There is one more thing that you can try - change the communication port the server uses or simple add new one and use it with the Host in question (don't forget to also change it on the Host side in the corresponding Viewer connection props).

Hi Paul,

So far the only idea that comes to mind is that either your new ISP and/or your router somehow blocks either the outbound ports used by our Internet-ID connection or public server destination addresses.

The outbound ports used by Internet-ID connection are 5655 and 443 https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/#Public_server .

Hello Aaron,

Could you please check if you have either "Auto" or "Custom server security" (in fact I recommend you try both as part of the testing/troubleshooting process) value in the field below in connection properties for the Host in question:



Looking forward to your reply.