Conrad Sallian's community posts

I've tried to reproduce the issue here on our premises. Here's the configuration:

Desktop computer with Windows 8.1 installed, including recent updates.
Motherboard: Asus P5QSEPlus  with "Power on by PCI devices" enabled in Bios Settings.
Network card: integrated, with "Shut down WoL", "Wake on magic packet" and "Allow this device to wake the computer" enabled in the properties.  


There is a wired connection to another computer via a router. Both computers are on the same subnet. Wake on LAN goes without a hitch, even from the shut down state. Once the computer is woken up, Remote Utilities can be established right away.

Please, check if Remote Utilities service starts after waking up and if anything prevents the service from operating. Maybe some security settings, permissions or antivirus software activity.

Hi Michael,

A more specific question - is that issue with Windows 8.1 only? Can you wake up and connect to other editions (e.g. 7, Vista, XP)?  

Michael,

Does it wake to a fully operational state (i.e. the discs are working and the monitor lights up)?

Also, can the IP address change after wake-up? For example, if the DHCP server is used in the network and the PCs receive IP addresses dynamically.

Michael Peer wrote:
Can I change to your servers remotely or do I need to physically be at the host computer?

You mean, via Remote Utilities connection? You can. However, you might need to reboot the computer in order for the Host to restart and apply the settings. Try to test it without rebooting first.

Hello Michael

It's "either..or". Unfortunately, there's no failover mechanism to automatically switch to a default server when the GMS is down. This would add more complexity as it seems at first.

I recommend using the default server if there is a slightest possibility that the GMS PC is unavailable. We constantly monitor our mediation servers and they are located in industrial grade data centers. If they are down (which is very rare and mostly due to maintenance for a very short time) we are notified immediately and can take all measures necessary.

Hi Thomas,

Just in case I didn't reply to you via e-mail, I'm also answering here.

Some news about the futur version of the Host ? 8)

It's coming late December.

Another suggestion : for each connection, show the current logged user (login), it will be very usefull !

Could you please elaborate on that? Do you mean showing the login/user in the notification panel at the bottom right corner of the screen?

Thanks.

Hi Tom,

Also answering here :) Yes, it is confirmed that we will remove the landing page in this upcoming release. I agree that it's a real nuisance for customers.

Hello,

Sorry for the late reply. Something went wrong with forum notifications.

No, we don't yet have API. Perhaps in the future. But we do have command line parameters.

Hello,

It's the Host rather than Agent that you install, because it's only the Host that can be configured using the Standard MSI and One-Click installer options.

Anyway, you make a good point here and we'll definitely consider including this feature to our roadmap. Thanks!

Andrea,

We have the broadcast message feature on our roadmap and will implement it in one of the nearest releases.

Thank you.