Conrad Sallian's community posts

Philippe,

Please, try uninstalling the Host completely, then install the Host and see if the issue still there. Don't touch ESET for now, let's just see if it caused by corrupted installation or else.

Looking forward to your reply.

Hello Philippe and Jason,

Is there any antivirus software installed on the Host PC?

Hi Ashley,

Thank you for your message. We are going to start the work on the mobile version right away. The update is coming beginning next year, but I cannot give any ETA unfortunately.

Remote Utilities 6.5 has been released. I'm closing this topic - feel free to post your messages on the general forum.

Hello Ron,

Thank you for the kind words!

Regarding all those BitDefender issues and issues with other a/v software - we'll do our best to get rid of them as quickly as possible by submitting false positive reports.

The final 6.5 release is upcoming in a couple of days.

Hi Ashley,

The beta 4 was going to be the last beta anyway. We are planning on rolling out the final release the upcoming week (in a few days).

Hello Lou,

This can happen if you still move (or accidentally move) your cursor. So long as you do no move it the remote side can move their cursor without the snapping effect.

Hello Ashley,

We checked and indeed there is a bug. We'll fix it in the final release.

Thank you!

Hello Ashley,

Is it the same computer? What operating system?

Hello Jim,

Thank you for your message.

By default the trial version is installed. You can generate a free license key and register the program as described here https://www.remoteutilities.com/support/docs/free-license/

By the way, starting 6.5 beta we updated the installation wizard. Now during installation the Viewer asks whether you want to install the trial version or generate and apply a free license right away.

Let me know if you have other questions.