Conrad Sallian's community posts

Hello Konrád ,

Thank you for your message.

Remote screen performance is slow with Host v6.10.

Please, check out this knowledge base article, it can help resolve the issue https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/

In Host Settings/Driver/Monitor Driver I see both Install, Uninstall grayed out.

This means the monitor driver isn't installed.

Might this cause the slow remote screen performance?

The monitor driver has nothing to do with performance. In fact this driver is only used for one feature -blank remote screen. If you don't use that feature, you don't have to install the monitor driver.

Hope that helps.

Hello Max,

FYI, I see RU Server 2.9.1.0 beta version posted, but wasn't included in the release notes page.

There was in fact one change that is also mentioned in releases notes for Remote Utilities. Here it is:

Added: Viewer-to-RUServer and Host-to-RUServer authorization is now TLS 1.2 based instead of RSA, which makes authorization on the server significantly faster

Also, when updating RU Server, it looks like it cannot properly close and update RU files and pops up a message that a reboot maybe (is?) necessary. Having a smoother upgrade process that doesn't require a reboot would be preferred for self hosted servers.

This is standard for many running services. You may notice the same when updating the Host, for example. Just click OK in prompt windows. Reboot may not be necessary.

Hello Alan,

Thank you for your message.

Regarding the host service not starting, please check this KB article https://www.remoteutilities.com/support/kb/host-service-won-t-start/ .

Is there a way to close a window easily? If I have two PCs showing, it is much harder, since I don't know how to close one PC's session and leave the other window open.

If you simultaneously open two remote sessions they are shown in tabs, like in a web browser. If you need to close one session you should close the tab Instead of closing the  entire Full Control window. That said, you can also "detach" the tabs and view the sessions in stand-alone windows. To switch to that mode disable "tabbed view" in Viewer options:

How can I just choose to refresh a window, vs close it. Seems like, if the connection is interrupted, it is still showing but inactive, and there's no way to refresh it, without first closing that window

The program attempts to reconnect anyway, there is no need to refresh the window. You can also try enabling/disabling the Pause command - it is available in the context menu when you right click on the tab header.

Hope that helps.

Hello Naveen,

If the Host is being installed over and over again on your system this can only mean that there is some other agent (possibly malware) that runs this installation.

Unfortunately, we are not an antivirus software company and we cannot consult on removing viruses or malware from your computer. I recommend that you run full diagnosis of your computer using one of the top antivirus software programs (ESET, Kaspersky AV, Norton,  Malwarebytes etc.).

Hello Naveen ,

Thank you for your message.

Our program cannot install on its own. If it is installed on your system then someone or something installs it. I recommend that you run through the complete uninstall procedure to get rid of the Host on your computer.

Hope that helps.

Thank you very much! We will take a note. Only please do not send us anything yet. Any logs etc. can be considered private information and we do not want to violate our own privacy policy.

Hello Gheorghe,

Thank you for your message.

We are sorry to hear that your computer has been hacked. Remote Utilities is legitimate software for remote access and remote support. Any illegitimate/malicious use of the software (including its modification, reverse engineering, "cracking" etc.) is prohibited by our EULA. Besides, in many countries such use of computer technology is a criminal offense punishable by law.

That said, if you believe that someone got unauthorized access to your computer you should contact your nearest police department and let them know about the case. We can provide server logs (information that contains the originating IP address which is stored on our servers) only by a direct request from the police. Here is an excerpt from our privacy policy:

Government and law enforcement agencies

We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

Let me know if you have any questions.

Version 6.12 beta has been released:

Download beta
What's new

Please, post your feedback and suggestions in this thread.

Thank you!

Hello Giuseppe,

Later today we'll put version 6.12 beta on the site for download. This version includes the fix you are looking for.

Hello Mike,

A few questions:

1. Could you please provide the exact  release numbers (you can open Help -> About in the Viewer).

2. You only update/change Viewer, not Hosts, correct?

3. For simplicity of the experiment I recommend that you run portable Viewer from two different folders (i.e. each version resides in a different folder). You can populater both address books with same hosts. So in order to compare how it works in different versions first run rutview.exe from one folder, then run rutview.exe from the other folder.

Again, we cannot reproduce this in our environment (although we will try our best) , and your input will be helpful .

Thanks!