Conrad Sallian's community posts

Hello John,

Thank you for your message.

First, let me tell you about security. With Remote Utilities your connection is always secure regardless of your license or connection type (direct or Internet-ID). Currently, the program uses TLS 1.2 to encrypt traffic between Viewer and  Host. The role of an intermediary routing server is to bounce the encrypted packets, the server cannot read them because they are end-to-end encrypted. You can learn more about RU security on this page https://www.remoteutilities.com/product/security.php

As for privacy,  RU is a regular TCP/IP application and doesn't deliberately hide your IP address when you connect to our hosted service or directly to a remote Host. If you want to learn more about what information pertaining to your connection the program can store please refer to our Privacy Policy, the section "Information we collect when you use the Product".

Let me know if you need anything else.

Hello Renato,

Our technical support is provided according to this Support policy. Unfortunately, we cannot immediately provide the Pro level to the free license and trial users (for obvious reasons). However, we still help everyone as best as we can.

You can post your questions or issues here on the forum and we will do our best to help.

Thanks.

Hi Petre,

Thank you for your message.

Please, restart the Host machine and let us know if the issue persists.

Hello Renato,

Thank you for your message.

Our program is available as a fully functional trial for 31 days. You can download it here. All features that you can have in the Pro license are also available in the free trial.

Let me know if you have any questions.

Hello,

Thank you for your message.

We could use a screenshot of the error screen as well as the portion of the system event log that might record this error event. Would it be possible to send those to support@remoteutilities.com?

Hi Russ,

Here are some points to check:

1. Make sure you use the same Windows account for authorization that is allowed/added in the Host's Windows Security authorization settings (this doesn't have to be administrator account though).



2. Make sure the Windows Security check box is actually enabled in the Host settings -> Authorization.



3. Try explicitly switching to Windows Security in Viewer connection properties.



Let us know if that works for you. Thanks.

Hi Ian,

You mentioned "AdwCleaner" which is the name of one of Malwarebytes products https://www.malwarebytes.com/adwcleaner/ . Were you referring to a different product?

Hello Ian,

Thank you for your message. I moved this topic to "Antivirus issues" sub-forum.

When completing the clean up process it also shuts down RU which also disconnects me.

I recommend that you contact Malwarebytes, the manufacturer and report a false positive and/or ask them to white list RU. Remote Utilities is definitely not adware - not even remotely (we've never shown a single bit of advertisement for the whole history of the product).

Hello Konrád ,

Thank you for your message.

Remote screen performance is slow with Host v6.10.

Please, check out this knowledge base article, it can help resolve the issue https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/

In Host Settings/Driver/Monitor Driver I see both Install, Uninstall grayed out.

This means the monitor driver isn't installed.

Might this cause the slow remote screen performance?

The monitor driver has nothing to do with performance. In fact this driver is only used for one feature -blank remote screen. If you don't use that feature, you don't have to install the monitor driver.

Hope that helps.

Hello Max,

FYI, I see RU Server 2.9.1.0 beta version posted, but wasn't included in the release notes page.

There was in fact one change that is also mentioned in releases notes for Remote Utilities. Here it is:

Added: Viewer-to-RUServer and Host-to-RUServer authorization is now TLS 1.2 based instead of RSA, which makes authorization on the server significantly faster

Also, when updating RU Server, it looks like it cannot properly close and update RU files and pops up a message that a reboot maybe (is?) necessary. Having a smoother upgrade process that doesn't require a reboot would be preferred for self hosted servers.

This is standard for many running services. You may notice the same when updating the Host, for example. Just click OK in prompt windows. Reboot may not be necessary.