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RUT Server password reset
Reset lost password

Conrad Sallian, Administrator (Posts: 1573)

Sep 25, 2015 10:20:25 am EDT

Hello Michael,

Is there a way to change/reset the password given in "address books settings"?

If I turn off the password, it ask for the old password - which is not available. How can you force reset it OR turn it off without loosing the address book?

It asks for the old password because the program needs to know that you are the person who is authorized to change the password. Otherwise anyone who has access to that PC with RU Server installed could change or reset the password which would make the whole idea of password protection irrelevant.

Which brings me to another question, if I have to destroy the address book, and create a new one, will the clients register with the new book?

Sorry, I didn't understand the question. Could you please clarify what you exactly mean by saying "will the clients register with the new book"?

Thanks.

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Can't consistantly connect to remote host

Conrad Sallian, Administrator (Posts: 1573)

Sep 25, 2015 5:54:16 am EDT

Rui,

Do you have the hard disk set to sleep after a certain time on the remote PC?

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6.3.0.4 hide host icon

Conrad Sallian, Administrator (Posts: 1573)

Sep 25, 2015 5:50:51 am EDT

Michael,

I'm sorry to hear that version 6 didn't work out for you. However, I should add that saying that it does not work is a bit of an exaggeration. We have hundreds of paid customers of version 6 who are happy with the product. I'm sure that had they have issues they would have immediately let us know about them. They never hesitate to do so  :)

Still, as our customer, you can continue using version 5 forever if you are happy with it. We can provide the old version for download.

Thanks.

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6.3.0.4 hide host icon

Conrad Sallian, Administrator (Posts: 1573)

Sep 24, 2015 5:53:43 am EDT

Michael,

1) paying for 5 licenses then they decide to give it away for free.

This did not affect customers who purchased their licenses previously in any way. Even now everyone can still purchase 1-10 licenses although there is a free license for up to 10 remote pcs that has the same capabilities and functionality.

2) version 5 worked perfectly, version 6 has too many issues to list and is unusable to me in its current state.

Sorry, but version 5 had a lot of issues , it's simply that they did not manifest themselves in your specific use, but they were reported by other users. Just take a look at the "fixed" items in the release notes.

If there are any specific issues you have with version 6 we would be only happy to help.

Thank you.

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Is there a Host api?
Host api

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 6:57:21 pm EDT

We added a new feature request to our wishlist/roadmap. A new parameter called "/update" that when used together with /create would allow exactly what you described.

Thanks.

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6.3.0.4 hide host icon

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 6:54:28 pm EDT

We can only regret that this update alienated some customers, but we had to do what we've done. Only a few months ago before this update we had a dozen false positives from various a/v programs, whereas now there's almost nil.

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Image Size for Agent.exe
What is the recommended size for the image?

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 6:51:40 pm EDT

It should be a reasonable size, like 1-2 Mb at maximum, but I can find out an exact figure, if that matters.

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Decommisioning Old PC's - Forgot to unregister RU client
Decommisioning Old PC's

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 6:50:22 pm EDT

Hi Gary,

Your license is not lost  :) The registration key for Remote Utilities is just a static key that you apply in the program. In version 6 you apply it on the Viewer side so that the Viewer can count the number of records in your address book against what your license key allows.

Even if you have a commercial license for version 5.6 and wish to continue using that version, it's not a problem. Simply re-use your license key to register the Hosts after you re-install them. If you don't have host5.6.msi installer we'll provide you with a to download it.

If you want to upgrade to version 6.x, you must upgrade your license key as well. Please note that free upgrade is only available in case you purchased your 5.x license key after December 15, 2013. This is because we offer 1 year of free major upgrades to all customers, and version 6.0 was released December 16, 2014.

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Is there a Host api?
Host api

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 4:58:07 pm EDT

Hello Christopher,

In the help file it is confusing since only NAME and PASSWORD specify you can use a : .

Thank you. We revamped the documentation page  https://www.remoteutilities.com/support/documentation/main1/item85/

If The Name specified already exists in the viewer program and the Internet ID has changed I would assume the Viewer would overwrite the Internet ID or IP if I specify it with the /HOST parameter. But it does not. It just tries to open it with the previous ID/IP.

Since the ID was not supposed to be changed often, on the Host side that is,  there is no such "update" option. But I will forward this to our developers to see what can be done.

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Decommisioning Old PC's - Forgot to unregister RU client
Decommisioning Old PC's

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 4:41:26 pm EDT

Hello Gary,

Am I just doomed here?

No. Just delete the associated records from your Viewer address book.

Also, if I could click a button to just deregister everything and reregisters everything that would be great. I cannot even figure out how to deregister a current host with the latest updates :(.

You no longer have to deregister anything because the Host is a "free floating" module starting version 6. Even if you have old 5.6 Hosts that you want to upgrade to version 6, just do that (upgrade that is) and you are done. Your registration information is not kept anywhere except the Host PC itself. So when the old installation is gone, you are good to go with the new one.

Hope that helps.

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