Conrad Sallian's community posts

Hello Jay,

Could you please take a screenshot of your Host settings , the Authorization tab and post it here? Just to make sure that you have at least one authorization method enabled.

I have set single password in the host and in the viewer (checked multiple times).

Could you tell exactly where in Viewer you set that?

Hello Ben,

Here is the documentation on ports, specifically the ports used by RU Server https://www.remoteutilities.com/support/docs/ports-and-port-forwarding/

If you change RU Server communication port make sure that you also change it on Viewer and Host side so that they use the correct port.

Also, this knowledge base article lists possible causes for Internet-ID connection issues https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Hello Jay,

Maybe you could help me out with this, since my mental health's slowly going down on this... %-)

Please, make sure that you specify the correct Internet-ID of your Host in Viewer properties. Besides, it's unclear whether you use our public hosted server or your own self-hosted server. If the latter both Host Internet-ID settings and the Internet-ID settings in Viewer connection properties should reflect that.

Hello Stephen,

Yes, thank you. We have sent an email to you now.

Hello Kubris,

Could you tell us the competitor program name and also the actual program for which you use a shortcut (e.g. Alt + F4)? We will test it.

You can send a message to support@remoteutilities.com if you want.

Thanks.

Hello Ben,

Ok so you know when they go active they look like (see attached screenshot). This is because i am on their network now and directly connected. The Server connections is still showing idle even if i remote.

Unfortunately, this is not the case. Yes, they are online (which here means "available", "ready") and they should be in the "Idle" tab in your server panel.

When they are active (i.e. logged in) the thumbnails will either show a green monitor or a preview of the remote screen. And in this case they should be visible in the "Active" tab on the server.

prior the Connections would be online all the time with the server being able to switch to connect. When not on vpn, i cannot connect to them all of a sudden. I didnt change my firewall when it was working. I even have server port 5655 open so What else can i check to see why they dont connect off vpn. i didnt change any settings they just went offline and never connect anymore. Are there suppose to be additional ports open for agents to remote and show online when not directly connected. As you can see they can communicate to the server. They are idle.

If the hosts are in the idle list on your server that at least means that the "host -> server" leg of the connection works. However, if you cannot connect (and you see the connection items as "offline" in your Viewer) that means that it is the Viewer that can't communicate with your server due to some reason.

If this happens while your Viewer computer is on a VPN you should make sure that you can access your self-hosted server from that network. This might be the real reason for the issue, and not the hosts or the server.

Hello Patrick,

Thank you for your message.

I set up RU Host 6.10 on two users' computers. Under Internet -ID connection in settings, it shows status as "Ready for connection". However, the icon does not have a blue dot on it.

We no longer use a blue dot. Instead the Host icon can either be grey (no connection) or blue (connection ok). It turns red when there is an active session, i.e. someone's being connected to that Host.

When I try connecting over my Viewer, it initially shows as being as online, and then it goes offline once I try clicking on it. For what it's worth, my viewer is an older version of RU (6.5 I believe). I'm not sure if that's a factor here.

You should update both parts - Viewer and Host - to the most recent version. As of this writing it is 6.10.10.0.

Hope that helps.

Hello Ben,

I"m afraid I misunderstood your initial post, sorry for that. Actually, idle here just means that a Host is waiting for connection (there is no active remote session with that Host). Whereas a Host is moved to the Active tab whenever you start a remote session with that Host (i.e. open/start at least one of the available connection modes or simply log on).

Hope that helps.

Hello Martin,

Thank you for your message.

First of all, it's a bad idea to write to the "C:\Program Files(x86)\Remote .." in general. We have a centralized folder for any log files and it would be great, if RU could also store his files there.

Your suggestion has been added to our wishlist.

I was not able to find a setting: If i quit the current session to a remote computer, the RU client should automatically log off or lock the computer.

You can find these options in the connection properties -> Additional properties tab.

Thanks.