Conrad Sallian's community posts

Hello Manuel,

Thank you for your message.

The issue with auto-import that caused RU Server service to hang/freeze was indeed fixed back in December update. Since then there was one more update, so the current server version is 2.7.6.0. I recommend that you update your server to that version.

As Steven suggested, it is a good idea to backup the server data folder in case of failure. We didn't implement a backup option on the Server because there are numerous back up tools (including built-in Windows backup options) that can do the task much better. The folder that you need to back up is the "data" folder which itself is located in Server installation folder.

Hope that helps.

Hello Mustaqem ,

Thank you for your message.

Please, try enabling "Use legacy capture mode" in Host settings, the Other section. I recommend you also restart the Host once you apply that option.

Hope that helps.

Hello,

Thank you for your message.

If you are having issues with performance, please check out this guide: https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/

Hope that helps.

Hello Umberto,

I responded via the ticket. This is unlikely a bug (if it were, we would already be flooded with bug reports). It looks like network issues and not even on the Host side, but on the Viewer side. I suggested how you can isolate the problem in the ticket.

Thanks.

Hello Peter,

Just wanted to make sure I understand what the original problem is - do you have issues with connectivity in the first place or just this pause/unpause issue?

Feel free to copy the error portion of your Host log here.

Thanks.

Hello Leah,

Thank you for your message.

So far I couldn't find a way to see all Hosts/Agents connected to an RU Server from the Viewer, maybe I missed something, but it would be something that's very useful to have, i.e. Creating a `New` Category in which all the PCs not previously added would show up

This is how the auto-import feature works in RU Server. This is how to set it up (provided you also set up address book sync, of course) .

Hope that helps.

Hi Peter,

Just to confirm - when you manually enable Pause and then un-pause is it getting back to normal? I.e. can you pause and un-pause manually?

The next time the screen freezes could you try checking the menu above to see if Pause is enabled and try disabling it?

P.S. We tried to reproduce the issue but couldn't. While the Full Control session may pause if idle , it still gets unpaused without an issue in our tests.

Hi Shawn,

No problem :) Let us know if you ever need any assistance.

Thanks.

Hello Mike,

Thank you for your message.

Access permissions are set on the Host side, not the Viewer's. Yes, you right saying that there are global permissions for connection modes in Host settings:



However, you can also set user-specific permissions but in this case you must enable an authorization method that allows you to assign permissions to users. These are RU Security, Windows Security and Custom Server security. With Single password authorization though you won't be able to set permissions because there are no user accounts per se.

Here is an example on how to set permissions for a specific user in RU Security:



You can learn more about authorization methods here.

Hope that helps.

Hi Steen,

Yes, that works as a workaround. I was just hoping that if it was a bug we could find a cause and possibly fix it :)

Anyway, let us know if you need any assistance in the future.

Thanks.