Conrad Sallian's community posts

Hello Ben,

I"m afraid I misunderstood your initial post, sorry for that. Actually, idle here just means that a Host is waiting for connection (there is no active remote session with that Host). Whereas a Host is moved to the Active tab whenever you start a remote session with that Host (i.e. open/start at least one of the available connection modes or simply log on).

Hope that helps.

Hello Martin,

Thank you for your message.

First of all, it's a bad idea to write to the "C:\Program Files(x86)\Remote .." in general. We have a centralized folder for any log files and it would be great, if RU could also store his files there.

Your suggestion has been added to our wishlist.

I was not able to find a setting: If i quit the current session to a remote computer, the RU client should automatically log off or lock the computer.

You can find these options in the connection properties -> Additional properties tab.

Thanks.

Hi David,

normally, i never enable 'remember me' but on this forum it seems to be working.

Good, thanks.

more importantly, i posted to the forum and opened a ticket about RU modifying the .rdp before connection.

Yes, I sent you a reply via the tickets.

Hi David,

Sorry for the late reply. It took some time to investigate the issue. I responded via the ticket that you created.

Thanks.

Hello Kubris,

One of the reasons this might be happening is that these key combinations are intercepted on a lower level by different software (or some driver utilities, those for your graphics card).

Other remote desktop apps, such as the one built into Windows, [censored] , etc... pass all KB shortcuts by default (except for Ctrl+Alt+Delete, obviously) - so having that not work in Remote Utilities was a surprise.

Could you reproduce the problem with other software on the same local and remote computers where Remote Utilities is installed? Please, note that issues of this kind are machine-specific - what happens on one machine won't necessarily happen on another.

Hello Ben,

Thank you for your message.

I would recommend to restart your server to see if the problem persists. Or at least restart the server service (see Configuration -> Service state tab)

I can see that your server version is slightly outdated. I highly recommend that you update the server to 2.8.2.0 which is the latest version up to date (you can download it here) especially given the fact that you have the most recent RU version.

David,

Also , please make sure that you enable "Remember me on this computer" check box when you log in.

Hello Stephen,

Please, update Remote Utilities to the most recent version which is 6.10.10.0.

Hello David,

There weren't any other reports but still I've forwarded your request to our webmaster to double-check if there is something on our end that might be causing this.

Thanks.

Hello Scott,

This is approximately mid-2020.

Thanks.