Conrad Sallian's community posts


Something that shows last time host was online

Conrad Sallian, Support (Posts: 3106)
Jun 05, 2019 11:14:07 am EDT
Hello Rob,

Thank you for your question.

it will show host last time online

This information is not yet available for the Viewer but we are going to implement this feature in the future.

or that remote host software has been removed

The Host will go offline. If it shows Online status that means that Host is running on the remote computer. You can learn more about address book statuses here.

copy/paste multiple connexion

Conrad Sallian, Support (Posts: 3106)
Jun 05, 2019 10:02:23 am EDT
Hello Luc,

Thank you for the information. We will test it out and get back to you soon.

Bigger thumbnail sizes

Conrad Sallian, Support (Posts: 3106)
Jun 05, 2019 3:23:29 am EDT
Hello Norbert,

Thank you for your suggestion! I will add it to our wish list and hopefully it will make its way into our development plans.

copy/paste multiple connexion

Conrad Sallian, Support (Posts: 3106)
Jun 03, 2019 12:27:09 pm EDT
Hello Luc,

Thank you for your message.

Could you please elaborate on this issue. Do you mean that when you run two simultaneous remote sessions (and connect to two different remote computers) you cannot copy text from your Viewer computer to either of the remote computers?

Bigger thumbnail sizes

Conrad Sallian, Support (Posts: 3106)
Jun 03, 2019 11:50:35 am EDT
Hello Norbert,

Thank you for your message.

There is a system limitation of 256. We will still verify if this limitation still applies at different dpi settings though.

Incompatibility with Microsoft Edge

Conrad Sallian, Support (Posts: 3106)
May 30, 2019 2:17:08 pm EDT
Hello Pepa,

We would appreciate it if you first try to replicate the error in a virtual environment. Given the non-typical scenario this would take us ages to reproduce it in our laboratory especially given the fact that other RU (and Edge) users did not report this issue.

Thanks.

Incompatibility with Microsoft Edge

Conrad Sallian, Support (Posts: 3106)
May 29, 2019 3:55:41 am EDT
Hello Pepa,

Please, let us know what Edge extensions you have installed.

latest version screen redraw very slow

Conrad Sallian, Support (Posts: 3106)
May 24, 2019 7:14:57 am EDT
Hello Michael,

Remote Utilities doesn't use that display driver.

latest version screen redraw very slow

Conrad Sallian, Support (Posts: 3106)
May 23, 2019 6:00:20 am EDT
Hello Michael,

Thank you for your message.

these host are direct (connecting via local IP)

If you use direct connection the performance and speed should be near instant (real time). If upgrading to the new version caused such decrease in performance - especially when direct connection is used - we would have been reported that immediately including here on the forum.

Please, send us your Host logs for examination. Also, make sure that you upgraded the Viewer as well and restarted your remote Host PCs after the installation . If you cannot restart the entire Host PCs try restarting the Hosts only.

Hope that helps.

Connecting to clients fails authorization 1-2 times before success

Conrad Sallian, Support (Posts: 3106)
May 21, 2019 2:35:21 am EDT
Hello Max,

Please, make sure that you have the same version (the latest one) on both ends, Viewer and Host. If you do, then these issues may occur if the Host is temporarily briefly offline (which is not immediately reflected by its status in the address book since there's a status check with 1-minute interval).