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Can't connect to any hosts
Unable to connect to any of my hosts that have worked fine until today.

Conrad Sallian, Administrator (Posts: 1573)

Aug 14, 2015 12:02:51 pm EDT

Hello Arturo,

We enabled access for another week. Please, check your connectivity.

Don't forget to upgrade your remote Hosts using this tutorial.

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can't direct connect to Agent

Conrad Sallian, Administrator (Posts: 1573)

Aug 13, 2015 12:42:38 pm EDT

:)

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can't direct connect to Agent

Conrad Sallian, Administrator (Posts: 1573)

Aug 13, 2015 10:56:47 am EDT

Hello John,

Apart from uninstalling the Host also please delete the registry entry:

HKEY_LOCAL_MACHINE\SYSTEM\RemoteUtilities\

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Can't connect to any hosts
Unable to connect to any of my hosts that have worked fine until today.

Conrad Sallian, Administrator (Posts: 1573)

Aug 11, 2015 4:55:11 pm EDT

Harry Patel wrote:
yes. and also between uninstall n re install.

Could you please start a ticket then, so that we wouldn't go off topic in this thread? You can do so here . Or you can just start another topic in the Windows forum.

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Can't connect to any hosts
Unable to connect to any of my hosts that have worked fine until today.

Conrad Sallian, Administrator (Posts: 1573)

Aug 11, 2015 2:55:57 pm EDT

Hello Harry,

Did you reboot the machine after Host installation?

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Can't connect to any hosts
Unable to connect to any of my hosts that have worked fine until today.

Conrad Sallian, Administrator (Posts: 1573)

Aug 11, 2015 1:02:05 pm EDT

I usually do the "if it works don't fix it".

That's right, and that is why we notified our users beforehand.

Can you please set the access back up today so I can update the hosts???

I'm sorry, but we are planning to restore access no earlier than Thursday or even Friday. The users need to understand that it's not just a mere accidental downtime. We need to cover as many users who still have not upgraded as possible.

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Can't connect to any hosts
Unable to connect to any of my hosts that have worked fine until today.

Conrad Sallian, Administrator (Posts: 1573)

Aug 11, 2015 12:20:12 pm EDT

Hello Arturo,

You are probably using version 5.x. A month ago we informed our users that they would need to upgrade to version 6 within a month until August 10, 2015. We also sent a newsletter to all free user e-mails that we have in our database.

You need to upgrade your installations to version 6. Don't worry about the free license - it's still free. You just need to upgrade the program.

In a couple of days we will restore access for another week specifically for those users of version 5.x who didn't upgrade yet and who can only remotely access their Hosts. A week will be enough for them to remotely upgrade their Hosts (we explain how) and then we'll terminate access to our servers for free license users of the version 5.x forever.

To sum it up - you need to upgrade to version 6, both Viewer and Hosts.

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Migrating from RU Free to a RU paid plan

Conrad Sallian, Administrator (Posts: 1573)

Aug 10, 2015 12:59:36 pm EDT

Hello Russ,

Is the migration as easy as installing the paid key and removing the free key from the key bank?

Exactly. You don't need to re-install anything. Just delete the free key from the License Key Storage and install the commercial key instead. This will make your address book capable to hold an infinite number of records.

Can I do all this remotely (a few of the remote hosts are physically a few hundred miles away)?

Remote Hosts have nothing to do with the registration process. It happens on the Viewer side only. Provided that you use version 6.x of course.

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Restart and reconnect work / don't work
Restart from windows and I can't reconnect. Restart from Power-menu within RU and I can reconnect.

Conrad Sallian, Administrator (Posts: 1573)

Aug 04, 2015 10:53:02 am EDT

Hi Lo,

Can't say anything definitive from this log, unfortunately.

Does this knowledge base article help?

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Restart and reconnect work / don't work
Restart from windows and I can't reconnect. Restart from Power-menu within RU and I can reconnect.

Conrad Sallian, Administrator (Posts: 1573)

Aug 03, 2015 3:46:16 pm EDT

Io rX wrote:
Installation of the RU-host. I first logon to the machines with an RDP-session when the client is connected with a VPN (user initiated). I installthe RU-host with elevated privileges and then get an ID from the RU. Restart the machine. The I try to connect with the RU-Viewer to the ID acquired I can't connect.

Hello,

If you have a VPN tunnel why would you want to use the ID connection? This unnecessarily complicates the issue by routing the remote access via our servers. Instead, just use the VPN IP address (or dns name if any) of the remote PC for direct point-to-point connection.

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