Conrad Sallian's community posts

Hello Darko,

Thank you for your message.

This documentation article should help https://www.remoteutilities.com/support/docs/making-server-accessible/

Hello,

Is it any better if you host your own RUServer and let the rdp connection go through that?

Strictly speaking the way RDP-over-ID works with RDP protocol doesn't depend much on whether our hosted server or RU server is used.

In local lan or vpn I have no RDP disconnects and errors to connect just after disconnect.

The issue described here only applies to RDP-over-ID, i.e. when RDP is used through the "Internet-ID tunnel".

Hello Ibrahim,

Thank you for your message.

Actually, we already have a similar functionality on our wishlist but that requires some time to develop and careful thought and planning, because our paradigm isn't based around a web account (like many SaaS tools are). However, this suggestion might be possible to implement for scenarios that involve using the RU Server.

One more question - does it work with the "Auto" selected in the dropdown menu?

Hello Phillip,

Thank you for your message.

A Windows 10 viewer 6.10.10.0 set to Single Password successfully connects to the Host but when the Viewer desktop is set to Windows security Authentication method, I am not prompted for credentials to the host.

Could you elaborate where exactly you set Viewer to an authorization method. Do you use the dropdown menu in the connection properties -> Authorization tab?

Hi Mishal,

Perhaps I could phrase it better. I just mean that RDP isn't our technology, it's a technology from Microsoft. When coupled with our ID feature there are some issues that need to be addressed. We cannot provide an immediate fix, I am sorry for that.

Hello,

Our mailsender server works as normal. Perhaps the message couldn't be delivered for some reason or the remote mail server was unreachable. Please, try using another email address to get your free license key.

Hello Mishal,

Thank you for your post.

This disconnecting is a known issue which may happen in certain situations. We will see if we can fix this issue in the future. For now I can tell that this "bug" is not directly related to Remote Utilities, it's how RDP works together with RU and specifically the Internet-ID "tunnel" .

Sorry if this makes the program less useful for you.

Hello Andrew,

Thank you for your message.

There might be two possible causes:

1. The formatting of the key that you are copying is broken. This happens often when you copy the key from Outlook (this email client may break the formatting of our license key if you copy directly from message body).

2. The Viewer configuration file is corrupted. To fix this close Viewer, then navigate to %appdata% folder , then "Remote Utilities files" folder and locate config_4.xml file. You need to delete this file then restart the Viewer and apply your license key.

Hope that helps.

Hello Alan,

Thank you for your message.

Unfortunately, the "hide tray icon" feature was discontinued long ago. This feature caused a lot of trouble with antivirus software.