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Remote to multiple profiles
Does RU support remoting onto multiple profiles?

Conrad Sallian, Administrator (Posts: 1559)

Jul 16, 2015 10:23:16 pm EDT


Would one person be able to login to, say, "Account A" and another person login to "Account B"?

No, unless you have a Microsoft Terminal Server (service) running. In this case you will be able to switch between existing already running sessions using the "Terminal sessions" icon on the Full Control mode window toolbar.

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Remote to multiple profiles
Does RU support remoting onto multiple profiles?

Conrad Sallian, Administrator (Posts: 1559)

Jul 16, 2015 9:34:52 pm EDT

Marnin,

By profiles you mean Windows accounts on the remote PC, correct?

With Remote Utilities you always connect to the current Windows session. If no Windows session has been started yet, then you connect to the Windows welcome screen from whence you can then log in as a Windows user, just like you would do if you were sitting in front of the remote PC.

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Second screen black
Second screen black on host computer

Conrad Sallian, Administrator (Posts: 1559)

Jul 16, 2015 4:06:37 pm EDT

Good  :) Don't hesitate to ask me, if you need any assistance in the future.

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Second screen black
Second screen black on host computer

Conrad Sallian, Administrator (Posts: 1559)

Jul 16, 2015 1:14:30 pm EDT

Claude,

You said you were using Windows 8.1 on the Host end. Did you try to enable this feature:

Host settings -> Options -> Use legacy capture mode

Remember to restart the Host service and/or the PC itself after enabling that option.

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Second screen black
Second screen black on host computer

Conrad Sallian, Administrator (Posts: 1559)

Jul 16, 2015 11:22:29 am EDT

Hello Claude,

That' valuable info. I will forward this to our developers and get back to you on this subject.

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Second screen black
Second screen black on host computer

Conrad Sallian, Administrator (Posts: 1559)

Jul 15, 2015 4:19:53 pm EDT

Hi Claude,

What is common about all those 10 computers? Perhaps the graphics card, the operating system etc? That would be helpful for further diagnosing the issue.

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FR: Screen Refresh Rate

Conrad Sallian, Administrator (Posts: 1559)

Jul 15, 2015 1:40:59 pm EDT

Hello,

Could you please explain what you mean by "fluidly of the screen refresh rate"? Thanks!

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Second screen black
Second screen black on host computer

Conrad Sallian, Administrator (Posts: 1559)

Jul 15, 2015 1:39:37 pm EDT

Hello Claude,

Have you tried all the solutions listed in  this troubleshooting article ?

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FR: RU Server feature
Personal SSL

Conrad Sallian, Administrator (Posts: 1559)

Jul 09, 2015 3:12:09 pm EDT

RSA with 2048-bit key.

BTW, we'll soon publish a special document/white paper that gives an in-depth look into and summarizes all security features, protocols and algos used in Remote Utilities.

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FR: RU Server feature
Personal SSL

Conrad Sallian, Administrator (Posts: 1559)

Jul 08, 2015 9:52:01 am EDT

Hello,

All traffic between Viewer and Host is RSA-encrypted even when you are working via your own self-hosted server anyway.

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