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how to capture remote audio

Conrad, Support (Posts: 2295)

Aug 31, 2018 3:25:40 am EDT

Hello Marco,

Thank you for your post. Did you try with the current beta version?
https://www.remoteutilities.com/download/beta.php

Connected but show nothing

Conrad, Support (Posts: 2295)

Aug 30, 2018 6:39:05 am EDT

Hello Lester,

Thank you for your post.

This knowledge base article can help https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Use mobile version (Android) to connect to a Custom RU ? Adress book ?

Conrad, Support (Posts: 2295)

Aug 29, 2018 10:28:56 am EDT

Hello Anousch ,

When i type the RU server adress, i don't have any place to login or do something like that.

In order to use the server in the relay role you do not have to log in/sign in on it. Simply specify your server address in connection properties and use the Internet-ID of the Host in order to connect.

Direct Copy/Paste File Transfer, not working

Conrad, Support (Posts: 2295)

Aug 29, 2018 10:24:16 am EDT

Hello Andrew,

Thank you for your post.

Unfortunately, such direct copying/pasting of files between machines isn't available yet. It is on our roadmap for future versions though.

Currently,  you can use drag-n-drop of files instead.

Hope that helps.

Use mobile version (Android) to connect to a Custom RU ? Adress book ?

Conrad, Support (Posts: 2295)

Aug 28, 2018 11:17:26 am EDT

Hi Anousch ,

Could you attach a screenshot or two to explain your point? You can hide sensitive information/addresses on the screenshots before posting them.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Aug 28, 2018 11:12:55 am EDT

Hello,

AnrDaemon wrote:

Were the inability to unassign more than one hotkey fixed for 6.9?

Are you referring to this bug? If so, yes - it has been fixed in the beta.

Issue with auto-reconnect; default with dual terminals

Conrad, Support (Posts: 2295)

Aug 28, 2018 11:07:52 am EDT

Hi Rafi,

Regarding #1 - Sorry, I think I used the wrong term. I meant two Monitors. It seems to start with dual monitor view, and switch to #1. This takes time on a slow connection, and possibly can be avoided?

Ok, no problem. Actually, your monitor selection should be remembered for this connection so the next time you start it it should immediately show you the selected monitor. Is that the case?

Can you explain the way you currently implement the auto-reconnect (using IP? Using ID?)

Auto-reconnect is just what it is - the program attempts to re-connect to a remote computer if there is brief network interruption, usually a few seconds long or more (i.e. noticeable by human).

Auto-reconnect happens regardless of whether you use direct connection (IP based) or Internet-ID connection (ID based).

and how to make it always check for correct IP by ID and use the correct (modified) IP?

Frankly speaking this is the first time we see that a dynamic IP address is reported as a possible cause for connectivity issues. If network device (e.g. router) and local network in general is configured properly, there shouldn't be any issues with Internet access even if a network device is assigned another IP address.

Use mobile version (Android) to connect to a Custom RU ? Adress book ?

Conrad, Support (Posts: 2295)

Aug 27, 2018 4:50:39 am EDT

Hello Anousch,

Thank you for your post.

Yes, you should be able to connect to your self-hosted server on the mobile client. Access the properties for the selected connection and choose RU Server.

Host / Agent callback from command line

Conrad, Support (Posts: 2295)

Aug 27, 2018 4:39:59 am EDT

Hello Alan,

Regarding callback, we are going to handle this differently. Instead of implementing manual mode we'll see if we can make it fully automatic, i.e. automatically determine if callback is possible.

Issue with auto-reconnect; default with dual terminals

Conrad, Support (Posts: 2295)

Aug 27, 2018 4:26:44 am EDT

Hello Rafi,

Thank you for your post.

I see that RU are always defaulting to two terminals view, even when the icon/control shows "1".

Do you mean terminals or monitors? When terminal sessions are involved Remote Utilities may default to "console" view but it cannot default to multiple terminal sessions at once, this is impossible.

If it is, can you please advise how to set it so that it will always use the RU *ID* for re-connection, so to acquire the updated IP and succeed?

The Internet-ID doesn't change unless changed by the user themselves. It is unlikely that this is the cause for the problem.

Let me know if any of these two problems have been fixed in the new Beta I see on your site.

I highly recommend you try using the beta and see if you still have these issues. Note that you should update both parts of the software , not just the Viewer.

Thanks.
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