Conrad Sallian's community posts

Run-only agent 7.0.0.1. Restart Agent As... does not re-open

Conrad Sallian, Support (Posts: 2975)

Mar 09, 2021 9:44:37 am EST

Hi Krystal,

Thanks for letting us know. We tested it and managed to reproduce. This will have been fixed in the nearest update.

Connection issues after installing latest version

Conrad Sallian, Support (Posts: 2975)

Mar 09, 2021 5:15:09 am EST

Hi Darryl,

Just to clarify - the Full Control mode window continuously shows the "digital world map" without connecting to the remote desktop , right?

If so, this is a confirmed bug. We'll soon release an update with a fix for it (along with other minor fixes). Stay tuned!

Thanks.

7.0.0.0/7.0.0.1 Clients gone after computer restart

Conrad Sallian, Support (Posts: 2975)

Mar 09, 2021 4:58:19 am EST

Hi Peter,

No there are no dependancies. May I ask what antivirus software is installed on the computers where Host didn't start?

7.0.0.0/7.0.0.1 Clients gone after computer restart

Conrad Sallian, Support (Posts: 2975)

Mar 08, 2021 12:41:31 pm EST

Hello Karsten,

I'm sorry you had a bad experience with version 7.x.x.x. However, may we have a look at Host logs that didn't come online? Did you manage to ugrade the hosts to version 7.x.x.x? Or were you connecting to v 6.x.x.x. hosts?

New v7.0.0.1 ESET Antivirus WARNING Win32/RemoteUtilities.D.gen

Conrad Sallian, Support (Posts: 2975)

Mar 08, 2021 2:20:59 am EST

Bretislav Duda wrote:

FYI
If I create a customized agent and host using the Russian version, everything is ok, no false flag

Thanks for the information!

New v7.0.0.1 ESET Antivirus WARNING Win32/RemoteUtilities.D.gen

Conrad Sallian, Support (Posts: 2975)

Mar 06, 2021 2:22:16 pm EST

Actually they do respond :) Only they never answer the question why. Instead, they answer that "Administrators can create a detection exclusion from the ESET PROTECT console centrally for all clients."

I'm not in a position to discuss the merits of different corporate antivirus software. But..

According to VirusTotal there are no detections from Kaspersky, TrendMicro, Norton, Symantec. All detections come from several junk and half-baked a/v engines ...and ESET. Well, that's a good company for an a/v vendor that claims to be in the top-10 (sarcasm).

New v7.0.0.1 ESET Antivirus WARNING Win32/RemoteUtilities.D.gen

Conrad Sallian, Support (Posts: 2975)

Mar 06, 2021 12:54:59 pm EST

Hello Bretislav,

Am I right assuming that you are customers of ESET and ESET refuses to stop blocking legitimate software thus jeopardizing your installation and business?

Here is the direct email address of their a/v laboratory samples@eset.sk .

Please, read this if your license key doesn't work after upgrade

Conrad Sallian, Support (Posts: 2975)

Mar 06, 2021 12:50:08 pm EST

Things to note if you have upgraded your Viewer to version 7.x.x.x:

  • Your license key from version 6.x.x.x is incompatible with version 7.x.x.x. You must also upgrade your license key using this form
  • Your key upgrade may either be free or paid with a 50% discount. Please, read our Upgrade Policy, the section "Upgrading product version". We have never changed this policy for customers who purchased and use version 6.x.x.x license.
  • If you are not willing to upgrade to v. 7.x.x.x you can use version 6.x.x.x along with your v. 6.x.x.x license key forever. To roll back to version 6.10.10.0 (the last v.6 minor release) please visit this v.6 download page

Can't add the old license after the update

Conrad Sallian, Support (Posts: 2975)

Mar 06, 2021 12:35:32 pm EST

Hi Zsolt,

The license key from version 6.x.x.x won't work even if you rename it an .rlicense file. Please, upgrade your license key on this page https://www.remoteutilities.com/buy/upgrade-form.php (note: Upgrade policy terms apply).

New v7.0.0.1 ESET Antivirus WARNING Win32/RemoteUtilities.D.gen

Conrad Sallian, Support (Posts: 2975)

Mar 05, 2021 6:26:25 am EST

Hi Bretislav,

We have contacted them this time via the phone an re-submitted a FP. Hopefully, they will remove it soon.

Sorry for the inconvenience.
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