Conrad Sallian's community posts

David Slish wrote:

Conrad Sallian,  
I found the host logs, where are the viewer logs located?

Thanks,
Dave

Hi David,

Viewer logs can be located as described here https://www.remoteutilities.com/support/docs/connection-log/

Also, what ISP do you use? If this is the same ISP this could easily be blocking on an ISP level, a false positive detection.

Hello,

All servers are up and running. Internet-ID connection has just been tested from multiple locations and it works.

Could you please your Host logs (if you have access to them) and possibly Viewer logs to support@remoteutilities.com.

Thanks.

The last message was deleted for violating our forum rules. Please, keep civil. Thanks.

Thank you for your feedback.

We apologize for the inconvenience that was caused by that downtime. We will make sure that won't happen again.

Hello David,

Of course, the problem was on our end. But we didn't get notified about it and therefore weren't able to fix it as fast as we usually do, because the monitoring service we were relying on suddenly shut down their service for us without even notifying us about that and despite the fact that the service had been paid for well ahead.

I'm writing this so that you understand that this is an exception, a pure coincidence, and not a rule. We didn't really expect such as treacherous act on their part. It was, figuratively, a knife stab in the back. After all, a monitoring service - especially a big name in the industry - is something you expect to be reliable 100% of time.

Hi Paul,

This issue was fixed two days ago.

Your Community is your reporting service, otherwise why have it?

And it was the community that helped us learn about the issue, of course.

Sam Hari wrote:

I used the online msi configurator to make my packages and now I get the same error. It specifically says the certificate was revoked by the issuer.

Sam,

Please, check if this is a code signing certificate from DigiCert. If yes, then it should work. If it doesn't, this could be a problem on the local machine (e.g. date incorrect or something with root certificates).

Hi Sam and Allan,

The current code signing certificates issued by DigiCert - for the vanilla version and for the custom installer - are both valid.

An older certificate used for custom installers, issued by Sectigo, was revoked by Sectigo. When we asked to explain why they did so they never answered. We decided that Sectigo can no longer be trusted as our certificate provider so we switched entirely to Digicert.

Hi Patrick,

Do you have all your remote connections (the items in the address book) in place? That is, the address book is still populated but the comments are gone, correct?