Conrad Sallian's community posts

Hello Jurgen,

Thank you for your message.

Which program version do you use (Viewer and Host)? Also, dry install (or uninstall, if installed) the Host monitor driver. You can do so in Host settings -> Driver tab.

Hello Ashley,

Ive spent about 5 hours tonight trying to resolve what was supposed to be a "simple" upgrade, clearly this "major re-write" has some "major bugs", heres my findings so far..

Simple update is called "simple" because it really is - it just downloads the vanilla Host msi installer from the web and then runs it with a silent key/parameter. The Host installer is exactly the same file as available for manual download on the download page, except only it's distributed via Amazon Cloudfront servers for faster delivery.

If you have issues with Host service not starting after simple update, that may be due to various reasons but all of them have a "system" nature outside the product itself. Sometimes restart of the system may be required for the service to "kick in", and that in turn may depend on specific services policy on that computer.  Sometimes,

Recently, we had a support case with a customer who hadn't updated Windows for about a year and their Windows Defender engine (just the engine, not the threat databases, which was weird in itself) was outdated. Windows Defender prevented the Host service from starting after the update and not after the fresh install. Once they updated Windows (and Windows Defender for that matter) the problem was gone.

I highly recommend that you add the Host installation folder to antivirus software exceptions list to avoid future problems in this regard. Far too often modern antivirus software is incapable of distinguishing between a benign program and malware so it makes sense to think ahead and eliminate this problem before it arises.

= Not sure what they did to the keyboard, but i can no longer type in ANY VMWare console (vSphere client), they numbers work (top row) but the letters do not, again this was working fine in the past version, so what was changed to break VMWare vSphere client typing (which is 90% the reason i use this, its on a machien onsite that has vSphere or vCenter install to log in to 20 servers, now i cant log in to any of them as i cant type in to vSphere (even after restarts).

We added an additional keyboard input model and made it default. This model is used by any other top remote access software and it's kind of standard. However, you can still switch to old model for specific connections in your address book by selecting this checkbox:



Hope that helps.

Hello Jason,

The only software that is out of date is the host software on the client machine, which shouldn't effect this at all. For some reason, the viewer is still telling me that the host has a newer version available.

This information won't update until you log in on remote Host at least once. Since Viewer couldn't log in to Host it couldn't update its version information.

I'm considering doing a complete uninstall of all remote utilities apps from the physical machine, and then doing a clean install of the ones I need. I will add an update, when I can do it (right now someone is using that display), to let you know if this works.

Regarding your initial post. It seems like you installed both modules on both computers on each side of connection. You do not have to do that actually. Unlike many other similar software Remote Utilities has separate modules for each task. Viewer is installed on the computer you work from and Host is installed on the remote computer. I.e. you don' t have to also install the Viewer on the remote computer if you do not intended to remote from that computer at some point in time, but even then you can simply install the Viewer when you really need it.  

I'm considering doing a complete uninstall of all remote utilities apps from the physical machine, and then doing a clean install of the ones I need. I will add an update, when I can do it (right now someone is using that display), to let you know if this works.

When you do complete re-install of Host you can also wipe the registry entry where the Host settings are stored. It's HKEY_LOCAL_MACHINE\Software\Usoris\Remote Utilities Host\

You can also refer to this complete uninstall guide.

Hi Jason,

No problem. We are always happy to help.

Hello Stephen,

If this is the latest version of Remote Utilities, please try enabling "Use legacy keyboard input model" in connection properties:



Let us know if the issue persists.

Hello Kelly,

Yes, the remote computer which you want to access should have Host installed. The computer you work from should have Viewer installer.

https://www.remoteutilities.com/support/docs/host/
https://www.remoteutilities.com/support/docs/viewer/

Regarding slow drilling down in File Transfer mode, this is a known problem and will be fixed in future updates. As mapped drives in File Transfer mode, please see this knowledge base article https://www.remoteutilities.com/support/kb/mapped-drives-are-not-showing-in-file-transfer-mode/

Sorry, but advertising other software on this forum is prohibited. See forum rules, the section "General rules", item 4.

Thanks.

some more advanced auth options may not work as expected.

I mean, if there is version mismatch, of course.

Hello Malcolm,

Thank you for your post.

You should update the program to avoid version mismatch. This is especially important with regards to authorization because the authorization system starting 6.9 has significantly changed as compared with 6.8 and earlier and some more advanced auth options may not work as expected.

The current version is 6.10.3.0 so I recommend that you download it and update Viewer and Host.