Conrad Sallian's community posts

Hello David,

You shouldn't be logged out from the site. Perhaps, it's something with the cookies in your browser. Make sure that you allow cookies from *.remoteutilities.com to be stored on your computer.

Hello,

I'm glad to see you figured out the problem :) Please, let us know if you need further assistance.

Thanks!

Hello Alan,

Regarding mobile client licensing (Android and iOS) - we are not planning to make it paid in the near future, at least not with the current feature set. The address book in the mobile client remains very basic (essentially a list) and we won't even start thinking about other-than-free licencing model before this is improved and the mobile client gets a full-fledged address book.

--- I have two PCs we use more than anything, and mostly use MY PC to connect to other PCs. But, if at the keyboard of one of the other PCs and need to get something from my PC, can I easily connect to my PC to do so? i.e., is this considered to be "another tech license", and so would not normally be able to connect because of licensing issues, or technical issues, such as a lack of centralized common client list?

Our licensing is per concurrent tech. If you have a 1-tech license you can open a remote session (or even multiple simultaneous sessions) from any one Viewer workstation  at a time.

Hope that helps.

Hello, David

Thank you for your message.

These permalinks already exist for all the main program modules. Here they are:

https://www.remoteutilities.com/download/host/
https://www.remoteutilities.com/download/agent/
https://www.remoteutilities.com/download/viewer/
https://www.remoteutilities.com/download/server/

Let me know if you need further assistance.

Hello,

Thank you for your message.

You cannot hide the tray icon itself, it's always there. This is because Remote Utilities is legitimate software for remote administration and support and must reveal itself in the system for the remote user. Otherwise, antivirus/security software may erroneously detect and remove it.

You can, however, hide the tray icon menu. That is, right-clicking on the tray icon won't produce a contextual menu. You can enable it back if you run the Host settings using Windows Start button (or just doing the search "Settings for Host").

Hope that helps.

Hello Scott,

Thank you for the kind words.

This feature is already on our wishlist for the mobile client. We are going to implement it together with a full-fledged address book (compatible with the desktop Viewer).

Hello ,

Viewer for Mac/Linux has been released. Here is a dedicated discussion.

Update September 14, 2025:

• Viewer for macOS and Linux b22: Fixed occasional crash issues.
  
• Host for Linux beta 22: Minor fixes.
  

Update September 03, 2025:

• Viewer for macOS and Linux b21: Fixed stability issues.
  
• Host for Linux beta released.
  

Update September 22, 2024: Minor fixes and improvements.

Update July 26, 2024: We have released Remote Utilities Beta 18 for macOS and Linux. A new codec has been added that signficiantly improves speed and performance. You can now switch the quality mode on the fly or in connection properties. See more information about how the new codec works in this blog post (the new codec is available both on Windows and on macOS/Linux version).

The Host for macOS and Linux is in development and is planned for inclusion in the final release.

About key mapping when connecting from a PC to a Mac:

• The Ctrl key on PC is mapped to the Command key on macOS.
  
• The Alt key on PC is mapped to the Option key on macOS.
  
• The Shift key functions identically on both OS.
  
• The Windows key on PC acts as the Ctrl key on macOS.
  

Screenshots:



Download pages:

Download Viewer & Agent for Mac
Download Viewer & Agent for Linux

The Beta versions come with a core set of functionalities, and we have plans to introduce additional features in upcoming updates.

Included in the most recent Beta:

- Full control and view connection mode
- Direct and Internet-ID connection
- Single password and Remote Utilities security
- Address book in XML format compatible with Windows Viewer
- Multiple address books and address books manager
- Address book sync via RU Server
- Normal and Stretch options for the view mode
- Send Ctrl+Alt+Del
- Displaying remote cursor shape (rendering of Host's cursor)
- Advanced mouse scroll (moving the cursor to screen edges to scroll the picture)
- Fixed issue with RU Security authentication
- Mouse wheel support
- Drag and drop, moving and copying of connections with an address book and across address books
- Fullscreen view option in Full Control and View connection mode
- Automatic reconnect when connection is broken or briefly interrupted
- New codec (nextgen codec) for faster speed and performance. Requires both Viewer and Agent update.
- Improved old codec for faster performance (requires both Viewer and Agent update).
- Automatic quality selection system for the new codec.
- Added support for transferring the mouse pointer shape.

Features to be implemented at subsequent beta stages and the final release:

- File Transfer connection mode
- Clipboard content transfer between local and remote
- Power Control connection mode
- Authentication via RU Server ("Custom Server Security")
- Thumbnail view of connections in the address book
- Viewer log.

Frequently asked questions

Q: How is this Viewer licensed?
A: This beta version for Mac and Linux is licensed the same way as Windows Viewer i.e. it requires a license key. The same license key can be used for all platforms. Agent doesn't require a license.

Q: Can I import my existing address book from Viewer for Windows to Viewer for Mac or Linux?
A: Yes. Simply use the Address Book Manager and specify the path to your address book XML file. Viewer for Windows and Viewer for Mac/Linux use the same address book format.

Q: Can I use RU Server address book sync with Mac/Linux Viewer?
A: Yes, you can. When adding an address book in Mac/Linux Viewer you have an option to choose a remote (synchronized) address book and add your RU Server address.


Feel free to send us your feedback and bug reports.

Thanks!

Hi Jan,

Yes, exactly. This is the KB article that you need.

Let us know if you need any further assistance.

Hello Bart,

So why do they keep installing it, I wonder?

This is not necessarily people who do that. It could be bots/spiders and even legitimate bots. For example, when you run a check on a file on VirusTotal the file is run/executed in a virtual environment.

Is there any way to trace where the host was installed at all?

If the Host points at your server, the server should keep information about the Host's IP address.

What should I do to protect myself here?

There is one way to protect your server from these "annoying" Hosts - enabling the PIN code feature that was introduced relatively recently. However, the downside is that if you enable PIN on your server your existing Hosts won't connect to it anymore unless you update their settings with that PIN.

Hope that helps.