Forums

Hide Password Box on Agent?

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 6:14:04 am EDT

Hi Christopher,

First and foremost it's a new permission management system that utilizes our RU Server, namely adds a new role to it. Just like a domain controller in Active Directory, our RU Server will be the central repository for user accounts and their permissions, and admins will be able to manage Host permissions centrally, rather than individually as it is now.

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6.3.0.4 hide host icon

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 6:11:54 am EDT

Hello Christopher,

Thank you for the kind words. You are absolutely correct meaning that if the software is used legitimately, there is no reason for the admin to hide it.

Just wanted to say though that it's not me who created the program  :) I'm just a support guy who works in the same team with people much cleverer than him. But thank you anyway.

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Image Size for Agent.exe
What is the recommended size for the image?

Conrad Sallian, Administrator (Posts: 1573)

Sep 21, 2015 6:07:07 am EDT

Hello Christopher,

Hm. You mean the Windows image file or anything different? There are no special requirements for that. The Agent itself, both the vanilla and a configured installer, has the size of approximately 3-4Mb.

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Is there a Host api?
Host api

Conrad Sallian, Administrator (Posts: 1573)

Sep 19, 2015 10:23:57 am EDT

Hello Christopher,

You should specify the ID itself after the Host. The full command is:

rutview.exe /name:123-456-789 /FULLCONTROL /CREATE /HOST:123-456-789
Hope that helps.

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Hide Password Box on Agent?

Conrad Sallian, Administrator (Posts: 1573)

Sep 18, 2015 5:28:02 am EDT

Hello Christopher,

I created an Agent.exe and I input Username / Passwords for Tech logins. So I don't have a need for the customer to read a password to us. We just need them to give us the ID. Is there a way to remove the password box under the ID? I'd feel better with it removed... since I think it would be a security issue if someone walks by their computer and uses the ID and password to log in. So if the password box is hidden I have nothing to worry about. ;)

Yes, that makes a good feature suggestion and in fact we recently added it to our wish list by a request from another user. Your post assures us even more that this feature is important.

Thanks!! RU is awesome software!!

Thank you for the kind words  :)

I'm currently creating my own internet portal for Remote Tech Support at my company that utilizes RU. :) Kind of like LogMeIn has.

We are currently working on beta 6.5 that is going to have a lot of interesting features. So stay tuned!

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ios 9.0 and remote utilities - not working
Remote Utilities app not working in iOS 9.0

Conrad Sallian, Administrator (Posts: 1573)

Sep 17, 2015 5:26:37 pm EDT

Hello Mike,

Yes, we managed to reproduce/confirm the issue. We are working on the update and it will be available soon.

Thanks.

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International ??

Conrad Sallian, Administrator (Posts: 1573)

Sep 14, 2015 2:29:18 pm EDT

Hello Frank,

No ideas other than that the Wi-Fi networks you connected too were restrictive enough to block access to our intermediary server. Or just block certain outgoing ports used.

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FR: BlackBerry 10 Viewer

Conrad Sallian, Administrator (Posts: 1573)

Sep 13, 2015 10:07:52 am EDT

Hello Andreas,

Thank you for the suggestion. We'll certainly take a note, and see if we can implement than at some point in the future.

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RU Server can not connect
RUServer Conncetion Problem

Conrad Sallian, Administrator (Posts: 1573)

Sep 09, 2015 1:39:36 pm EDT

Hello Larry,

Looks like a port conflict. Make sure that the port that you use for RU Server (in the RU Server Admin Console -> File -> Network settings) is not also used by another software or service.

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Can not connect to any host
from Yesterday Can not connected to any host

Conrad Sallian, Administrator (Posts: 1573)

Sep 08, 2015 9:31:43 am EDT

Julian,

We updated DNS records for the primary server, so it took some time for the NS records to update worldwide. Usually, it's almost instant but depending on the region/location updating the DNS records may take as much as several hours.

Please, check your connection now.

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