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Viewer can't not get host PC screen(got a black screen)

Conrad, Administrator (Posts: 1753)

Jun 13, 2016 6:16:43 am EDT

Hello Ian,

Apart from restarting the Host PC did you also try other solutions listed in that article?
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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1753)

Jun 09, 2016 4:51:28 am EDT

Update on this issue: we contacted OpenDNS and they removed the block. Now it should be ok.
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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1753)

Jun 07, 2016 1:40:17 pm EDT

Hello Rick,

Thank you for the information. Much appreciated!
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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1753)

Jun 06, 2016 6:59:06 pm EDT

Hello Rick,

I responded to you via the tickets you submitted. Your request was forwarded to our dev team for examination.

Yes, the grey dot says that the Host can't connect to the intermediary server.
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Access violation when ending session

Conrad, Administrator (Posts: 1753)

Jun 06, 2016 9:31:47 am EDT

Hello John,

I moved this discussion to support tickets so that we could forward it to our 2nd tier support. You should have received an email by now about creating a new ticket.

Your tickets are available here https://www.remoteutilities.com/support/tickets/ (log in required).
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Access violation when ending session

Conrad, Administrator (Posts: 1753)

Jun 04, 2016 4:24:13 pm EDT

Hi John,

The trick is that you should completely uninstall the Viewer. Alternatively, you can just navigate to C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ (exit the Viewer first) and delete the file config_4.xml. This file contains Viewer options - in most cases the error appears because of the corrupted file.

Then start the Viewer again and see if the error persists.
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Viewer can't not get host PC screen(got a black screen)

Conrad, Administrator (Posts: 1753)

Jun 04, 2016 3:15:15 pm EDT

Hi Ian,

Thank you for your post.

There may be different reasons that cause the issue, but first and foremost you should try to restart your remote Host PC if you didn't do so after Host installation.

Otherwise, please check out other solutions listed in this article:
https://www.remoteutilities.com/support/docs/full-control-and-view-mode-isnt-working-or-unstable/

Let me know if you need further assistance.
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Access violation when ending session

Conrad, Administrator (Posts: 1753)

Jun 04, 2016 3:12:43 pm EDT

Hello John,

Thank you for your message.

Most likely your Viewer configuration files are corrupted somehow. They are stored in your user account folder rather than in the program installation folder.

Here is a related troubleshooting article:

https://www.remoteutilities.com/support/docs/access-violation-error-in-the-viewer/

Hope it will help.
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Connecting to Windows 8.1 From Windows 7 Mouse "Uncalibrated"

Conrad, Administrator (Posts: 1753)

May 23, 2016 12:32:08 pm EDT

Hello Mark,

Thank you. No problem with the post being here on the forum, perhaps someone else will find it helpful when they have a similar issue.
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Error 2503 Called runscript when not marked in progress

Conrad, Administrator (Posts: 1753)

May 20, 2016 11:59:21 am EDT

Hello Jan,

Couple of questions:

1. What specific module you are installing (Viewer or Host) ?

2. What is the link that you mentioned?

Looking forward to your reply.
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