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Windows and Internet Explorer tells users that a custom host exe is dangereous to run

Conrad Sallian, Administrator (Posts: 1573)

Oct 09, 2015 7:12:09 am EDT

Hello Jack,

Could you please tell me the Windows version and the IE version so that we check it out. We normally keep track of all a/v false positives and quickly contact the vendors asking them to remove false detections.

Note, however, that programs especially browsers can warn about an unsigned file and this is normal. But the signature is not always the only factor - a few months ago Chrome was blocking Remote Utilities downloads on our website, despite the fact that all the files were signed with a brand new digital signature from a respectful provider (DigiCert). So the lack of a digital signature does not necessarily mean that the file is prone to be blocked by browsers or OS.

In the future we are planning to provide the signing to our customers, or make an online MSI configurator that automatically signs the output file.

Don't hesitate to ask me if you have other questions.

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Host and Agent have different Internet ID

Conrad Sallian, Administrator (Posts: 1573)

Oct 09, 2015 7:03:27 am EDT

Hello Jack,

Thank you for your message. First, let me tell you that in the near future we plan to introduce the feature that "converts" the Agent to a Host. That will make such scenario easier.

Still, even using the current version, everything can be simplified. Instead of running the Agent, then connecting through it and installing the Host etc. you can prepare a one-click Host installer in the MSI configurator and have the remote user run it. In the MSI configurator enable "Generate ID and send it via email" option to grab the ID of the remote PC.

Note that in many cases the only reason why customers use Agent is that it's a pure attended support tool. However, you can make the Host work as an attended-only tool as well if you need. Just enable the Ask user permission feature in the Host settings.

Hope that helps.

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Cannot access RU Hosts but can RDP to them...
RU Hosts randomly go offline and then come back online

Conrad Sallian, Administrator (Posts: 1573)

Oct 09, 2015 6:51:07 am EDT

Hello,

Yes, it looks like a connection/network issue then. Do you use Internet ID or Direct connection to connect to the Hosts?

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When is update coming?

Conrad Sallian, Administrator (Posts: 1573)

Oct 08, 2015 5:00:51 pm EDT

Hello ,

What is iOS version installed on your iPad?

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Cannot access RU Hosts but can RDP to them...
RU Hosts randomly go offline and then come back online

Conrad Sallian, Administrator (Posts: 1573)

Oct 08, 2015 4:49:40 pm EDT

Hello George,

Thank you for your message.

Idle or offline literally means that the computer is either idle (online and ready to accept connections) or offline (meaning that it's offline or even the Host is not installed at all).

You are probably confusing the idle state with the logged in state.  The remote Host can be idle and awaiting your connection but you may not have been connected to it yet. In this case it's a grey monitor and the status is "Idle or offline". Then when you log in to that Host using the  Login command, you are "explicitly" connected to that Host in which case the icon turns to a green monitor.

This is more read on the subject:

Color codes and statuses
Logon/Logoff

Don't hesitate to ask me if you have other questions.

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Searching the Address Book?

Conrad Sallian, Administrator (Posts: 1573)

Oct 08, 2015 11:01:23 am EDT

Hello Alvino,

Unfortunately, not yet. But we are planning to add this feature very soon, perhaps this year.

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Image Size for Agent.exe
What is the recommended size for the image?

Conrad Sallian, Administrator (Posts: 1573)

Oct 08, 2015 11:00:09 am EDT

Hello Christopher,

It's 420 x 100.

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Windows Server 2008 R2 Can't CTRL+ALT+DEL
Login issue

Conrad Sallian, Administrator (Posts: 1573)

Oct 08, 2015 9:09:31 am EDT

Hello Christopher,

The Agent is an application and runs under the current account. I'm not sure if it's capable to also work on the lock screen. You would probably want to use the Host instead, as it runs as a system service and grants total control.

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3rd and 4th screens black after upgrade
What used to work, doesn't after upgrade.

Conrad Sallian, Administrator (Posts: 1573)

Oct 07, 2015 4:49:22 pm EDT

Hi Neal,

Please, take a look at solutions here https://www.remoteutilities.com/support/documentation/main1/item124/ . Namely, enabling the "Use legacy capture mode" can help. Only please note that for the clarify of the experiment you need to restart the Host or even the Host PC once you enable that feature.

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IOS 8 Crash
Open app in IOS 8 and it closes right away

Conrad Sallian, Administrator (Posts: 1573)

Oct 07, 2015 4:41:04 pm EDT

Hello Tim,

The last time it took them about 4 maybe 5 days to approve. Now we see that there is yet another iOS update (9.0.2) and we will be testing the program against that update also once we release the current app update. And it's all over again, if Apple decides once again to release another update.

C'est la vie :)

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