Conrad Sallian's community posts

Hello Robert,

Thank you for your message.

The number of users has indeed increased but I can assure you that our servers are still not at their full load. Besides, we expanded our infrastructure in North America and Europe these days just in case anyway. Our servers are capable to withstand a far greater load so I'm inclined to this that this has something  to do with local "bottlenecks" since the overall Internet traffic in the world now has increased greatly.

Direct comparisons with competitors are not allowed on this forum. I am sorry for that.

Hello Joni,

Thank you for your message.

You can enable the Internet-ID connection on your Hosts. Here is a detailed guide on how to connect using Internet-ID.

Hope that helps.

Jacek Gładysz wrote:

i have same problem
cant connect to any PC

Hello Jacek,

If you have Orange as your ISP please refer to this topic thread .

Thanks.

Hello everyone,

Indeed there was an incorrect reverse DNS for that IP address (perhaps, inherited from previous IP address owners). Unfortunately, the hosting provider didn't clean that up. So thank you, Leszek, for bringing our attention to this issue.

Now we updated the reverse DNS record to id.remoteutilities.com and you can ask Orange to stop blocking our IP address.

PTR check results

Sorry for any inconvenience.

Hi Leszek ,

Thanks for sharing this information. We will contact the black list provider now and try to fix the problem asap.

Hello Leszek,

We are starting to think that there is a certain provider or segment in Poland that blocks outbound connections to our server id.remoteutilities.com. Perhaps it was blacklisted mistakenly on the ISP level.

You are from Poland, correct? I'd like to ask you and Piotr - what ISP do you use?

Hello James,

Thank you for your message.

Unfortunately, at this time you cannot set more granular permissions with Remote Utilities. Regardless of authorization type the user will still have access to all files on the computer - this is by design.

Let us know if you have other questions.

Hi Piotr,

Thank you for your message.

There hasn't been any downtimes long ago. Our servers are up and running.

Hello Pepa,

That may be a wise strategy. However, I can assure you that we have enough expertise to avoid errors when implementing such important things :)

Hi John,

No, VPN is not required. Although you can also connect through VPN as well (in this case you can use direct connection).

If security is a concern, you can also consider enabling some additional security measures. Please, refer to this blog post for more information.

Hope that helps.