Conrad Sallian's community posts

Hello Pepa,

That may be a wise strategy. However, I can assure you that we have enough expertise to avoid errors when implementing such important things :)

Hi John,

No, VPN is not required. Although you can also connect through VPN as well (in this case you can use direct connection).

If security is a concern, you can also consider enabling some additional security measures. Please, refer to this blog post for more information.

Hope that helps.

Hello John,

Thank you for your message.

First, let me tell you about security. With Remote Utilities your connection is always secure regardless of your license or connection type (direct or Internet-ID). Currently, the program uses TLS 1.2 to encrypt traffic between Viewer and  Host. The role of an intermediary routing server is to bounce the encrypted packets, the server cannot read them because they are end-to-end encrypted. You can learn more about RU security on this page https://www.remoteutilities.com/product/security.php

As for privacy,  RU is a regular TCP/IP application and doesn't deliberately hide your IP address when you connect to our hosted service or directly to a remote Host. If you want to learn more about what information pertaining to your connection the program can store please refer to our Privacy Policy, the section "Information we collect when you use the Product".

Let me know if you need anything else.

Hello Renato,

Our technical support is provided according to this Support policy. Unfortunately, we cannot immediately provide the Pro level to the free license and trial users (for obvious reasons). However, we still help everyone as best as we can.

You can post your questions or issues here on the forum and we will do our best to help.

Thanks.

Hi Petre,

Thank you for your message.

Please, restart the Host machine and let us know if the issue persists.

Hello Renato,

Thank you for your message.

Our program is available as a fully functional trial for 31 days. You can download it here. All features that you can have in the Pro license are also available in the free trial.

Let me know if you have any questions.

Hello,

Thank you for your message.

We could use a screenshot of the error screen as well as the portion of the system event log that might record this error event. Would it be possible to send those to support@remoteutilities.com?

Hi Russ,

Here are some points to check:

1. Make sure you use the same Windows account for authorization that is allowed/added in the Host's Windows Security authorization settings (this doesn't have to be administrator account though).



2. Make sure the Windows Security check box is actually enabled in the Host settings -> Authorization.



3. Try explicitly switching to Windows Security in Viewer connection properties.



Let us know if that works for you. Thanks.

Hi Ian,

You mentioned "AdwCleaner" which is the name of one of Malwarebytes products https://www.malwarebytes.com/adwcleaner/ . Were you referring to a different product?

Hello Ian,

Thank you for your message. I moved this topic to "Antivirus issues" sub-forum.

When completing the clean up process it also shuts down RU which also disconnects me.

I recommend that you contact Malwarebytes, the manufacturer and report a false positive and/or ask them to white list RU. Remote Utilities is definitely not adware - not even remotely (we've never shown a single bit of advertisement for the whole history of the product).