Pauline's community posts


Remotely controlling Signal Messenger app on Win11 running Host

Hi David,

Thank you for the follow up!

We will try to reproduce the issue in our environment to see whether it’s possible for us to implement a quick fix for this issue.

Let us know if you have any other questions.

Keyboard not working on any host

Hi Thomas,

Thank you for the update. We’re glad to hear you were able to find what was causing the issue and it works for you now!

Please feel free to contact us again if you have any questions.

Remotely controlling Signal Messenger app on Win11 running Host

Hi David,

Thank you for the follow up.

Just to confirm, you mean that the Signal app runs as expected when you enable the compatibility mode but not when you run it as normal on Windows 11 system? If this is the case, we can only suggest that you contact the Signal support team to see whether it’s going to affect the compatibility mode as well.

Let us know if you have more questions.

Remotely controlling Signal Messenger app on Win11 running Host

Hi David,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab following the steps listed here. After enabling the feature please restart Host to apply the changes.

Let us know if this helps.

See viewer screen on host

Hello,

Thank you for your message.

Unfortunately, Remote Utilities does not support the feature that allows you to view the Viewer’s screen from your Host computer. In order to do so, you would need to install Host or run Agent on your Viewer computer and run Viewer on your Host machine respectively.

Hope that helps.

Keyboard not working on any host

Hi Thomas,

Thank you for the follow up.

Could you please try fully uninstalling Viewer following this guide and see if reinstalling it might fix the issue? Make sure to also back up your existing address book prior to uninstalling Viewer.

Hope that helps.

Keyboard not working on any host

Hello Thomas,

Thank you for your message.

Could you please try switching the keyboard input method to Unicode in the Connection properties -> Keyboard tab and see if this might help to resolve the issue. Make sure to fully exit remote session prior and re-connect to the remote Host once again to apply changes.

Hope that helps.

Constant Disconnecting

Hello Charley,

Thank you for your message.

Please make sure to add Remote Utilities installation folder to the exception list of any antivirus software you might be using. Here’s a guide with helpful links on how to do so.

Let us know if this helps.

New Internet ID problem.

Hi Douglas,

We’re glad to hear you were able to figure out the issue and it works for you now! Please feel free to contact us again if you have any questions.

Thank you.

Error 2753: The file rfusutil.exe is not marked for installation

Hi Giuseppe,

Could you please let us know what happens after the command is executed but uninstallation did not work? Do you mean that Host is still installed and functioning or that some files/folders are left behind?

Looking forward to your reply.