Pauline's community posts

Remote registry Goto

Pauline, Support (Posts: 2776)

Feb 28, 2024 7:45:07 pm EST

Hello Glen,

Thank you for your message.

I will forward your feature suggestion to our developers for a review to see if we can implement it in our future updates.

Let us know if you have more questions.

Enter, shift, ctrl and Alt keys not working from viewer to all hosts

Pauline, Support (Posts: 2776)

Feb 28, 2024 3:22:09 pm EST

Hello Basil,

Thank you for your message.

Could you please clarify if the issue persists when using the AutoHotkey software that you’ve mentioned earlier? If so, please note that per our Support Policy, we’re unable to assist with third-party related issues. You might want to contact the AutoHotkey support team and see if they’re able to assist you.

Let us know if you have any questions.

Capture Sound Latency

Pauline, Support (Posts: 2776)

Feb 26, 2024 7:59:30 pm EST

Hello Chas,

Thank you for the clarification.

I will forward the issue to our developers to see if they can provide any feedback on this or if we’re able to reproduce it in our environment.

I’ll get back to you with an update on this shortly.

MSI Setup Parameter

Pauline, Support (Posts: 2776)

Feb 26, 2024 11:47:40 am EST

Hello,

Thank you for your message.

I’ll forward your feature suggestion to our development department for a review to see if we can implement it in our future updates.

Let us know if you have any questions.

takes far too long to connect in 7.03

Pauline, Support (Posts: 2776)

Feb 22, 2024 6:17:46 pm EST

Hello Ken,

Thank you for the confirmation.

In this case, could you please send us the most recent Host log files? You can locate Host logs in the following folder: C:\ProgramData\Remote Utilities\Logs. You can send logs to [email protected].

Looking forward to your reply.

takes far too long to connect in 7.03

Pauline, Support (Posts: 2776)

Feb 22, 2024 4:12:27 pm EST

Hello Ken,

Thank you for your message.

Could you please confirm that you have both Host and Viewer updated to the same version 7.2.2.0? Also please let us know if you’re using Direct connection or Internet-ID connection?

Looking forward to your reply.

host asks for user and password with a modal

Pauline, Support (Posts: 2776)

Feb 22, 2024 12:17:19 pm EST

Hello Alfonso,

Thank you for your message.

Could you please double-check if you’re using Host and not Agent? This issue usually occurs when Agent is used instead of Host since Agent doesn’t provide administrator privileges to install software. For more information please see this page.

Hope that helps.

Capture Sound Latency

Pauline, Support (Posts: 2776)

Feb 20, 2024 7:44:29 pm EST

Hello Chas,

Thank you for your message.

Do you mean that you’ve tried the solutions listed on this page? Please note that even using Direct connection might not always have the same speed/performance compared to the RDP since the latter was developed specifically by Microsoft for Microsoft systems. You can also try connecting to your remote Host via our RDP connection mode and see if this works for you.
In addition, please make sure that both Host and Viewer are updated to the latest version 7.2.2.0 as well as your audio drivers on both machines.

Hope that helps.

RU Server: Active connections not showing in Active Window

Pauline, Support (Posts: 2776)

Feb 19, 2024 2:08:36 pm EST

Hello Martin,

Thank you for your message.

Please note that the Active tab only displays Hosts and Viewers that are currently using RU Server as their intermediary server for a remote session Viewer to Host. For local connections, Remote Utilities automatically detects and uses direct route, if possible. For more information please see this page.

Hope that helps.

Just an Update Info

Pauline, Support (Posts: 2776)

Feb 16, 2024 2:26:36 pm EST

Hello,

Thank you for your message.

We’re glad to hear it’s working well for you!

Feel free to let us know if you have any questions.

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