Pauline's community posts

Hello,

Thank you for your message.

Could you please try switching the keyboard input method to Unicode - this can be done in the Connection properties menu -> Keyboard tab. After enabling the feature, try logging off the remote Host and see if the issue still persists after reconnecting to the Host.

Let us know if this works for you.

Hello,

Please note that it’s already possible to fully disable the notification panel for any Viewer registered with commercial license - all Viewers registered with free licenses will see the notification panel displayed, however, it can be minimized by clicking the chevron symbol or after 5 seconds (you’d need to enable this feature in the Host Settings).

Let us know if you have more questions.

Hello Andrew,

Thank you for your message.

I will be forwarding the issue to our development department to see if we’re able to reproduce the issue and implement a fix for it. Apologies for the inconvenience.

We will keep you posted on this.

Hello,

Thank you for your message.

Yes, you can definitely minimize the notification panel - simply navigate to the Host Settings menu -> Interface tab and select the Show collapsed and/or Automatically collapse the notification panel after 5 seconds.

Hope that helps.

Hello Mark,

Thank you for your message.

Could you please send us the most recent log files from your Host machine? You can send them to support@remoteutilities.com.

Looking forward to your reply.

Hello Ondrej,

Thank you for your message.

Do you mean the close icon in the corner that allows the remote user to terminate connection? If this is the case, can you please confirm that it was possible in the previous version? If so, what version did you use prior to updating?

Looking forward to your reply.

Hello Joseph,

Thank you for your message.

We’ve already been able to identify the bug related to Windows XP and will be including a fix for it in our next update. So in this case, we’d recommend to just wait until the update is available, if that’s possible. Sorry for the inconvenience.

Let us know if you have any questions.

Hello Joseph,

Thank you for your message.

We’ve already been able to identify the bug related to Windows XP and will be including a fix for it in our next update.

Let us know if you have any questions.

Hello Flavio,

Thank you for your message.

Could you please let us know what version of Remote Utilities you’re currently using? In addition, please let us know what OSs are running on both remote Host/Agent and Viewer machines and what authentication method is set up to be used with this particular Host?

Looking forward to your reply.

Hello Mark,

Thank you for your message.

Are you able to connect to the same remote Host using any other device (or at least another internet connection)? In addition, please make sure that the Internet-ID connection is enabled and set up on the remote Host machine following this guide.

Looking forward to your reply.