Pauline's community posts

Hello Keith,

Thank you for your message.

Unfortunately, Citrix ICA sessions are not supported by Remote Utilities as of yet. However, you can try using the RDP or RDP-over-ID connection instead: https://www.remoteutilities.com/support/docs/rdp/ or Full Control connection mode: https://www.remoteutilities.com/support/docs/full-control-and-view/

Let us know if you have more questions.

Hi Ashley,

Thank you for your message.

Unfortunately, Remote Utilities doesn’t allow the user to assign custom hotkeys. Here’s a list of the hotkeys already available in Remote Utilities: https://www.remoteutilities.com/support/docs/viewer-options/

Hope that helps.

Hi Keith,

Thank you for elaborating on that and apologies for any inconvenience this has caused.
I’m forwarding the issue to our developers to see if we can reproduce it and figure out some kind of a quick fix or a workaround for it.

I’ll get back to you with an update on this shortly.

Hi Keith,

Thank you for the follow up.

I’m going to be forwarding this issue to our development department to see if we’re able to reproduce it in our environment.
In the meantime, could you please try adding the Host installation folder to the Defender’s exception list as described here and see if this might help to resolve the issue.

Let us know if this helps.

Hi Keith,

Thank you for your message.

Would it be possible for you to test this out once again and see if the same issue occurs when using our vanilla installer available on our website?

Looking forward to your reply.

Hi,

Thank you for the clarification.

I have forwarded the issue to our developers to see if we can try and reproduce the issue on our end.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for the additional feedback. Before I forward it to our developers, could you also please let us know what antivirus software was previously installed on the computer where the issue occurs.

Looking forward to your reply.

Hi Jice,

Thank you for your message.

Unfortunately, Viewer for Mac/Linux does not support the MSI configurator tool yet, so it’s not currently possible to generate a custom Host/Agent. We might be able to implement this feature at later stages of the Mac/Linux release, but there’s no specific ETA for it as of now. Sorry for the inconvenience.

Let us know if you have more questions.

Hello,

Thank you for your message.

Could you please send us the latest Host installation log for review? You can locate the installation logs in this folder C:\ProgramData\Remote Utilities\install.log and send it to us via a ticket or to support@remoteutilities.com.

Looking forward to your reply.

Hi John,

Apologies for any confusion in my previous response.

I am going to forward this issue to our developers to see if they can offer any feedback on this.

I’ll get back to you with an update on this issue shortly.