Pauline's community posts

Hi John,

Apologies for any confusion in my previous response.

I am going to forward this issue to our developers to see if they can offer any feedback on this.

I’ll get back to you with an update on this issue shortly.

Hi John,

Thank you for your message.

In this case, please try fully uninstalling Host following this guide. After uninstalling, please restart your computer and see if you’re able to install Host this time.

Let us know if this helps.

Hello Giovanni,

Thank you for your message.

Could you please send us the Host log files for examination? You can send them to support@remoteutilities.com.
You can also refer to this KB guide and see if any of the solutions might help to resolve the issue.

Looking forward to your reply.

Hi Peter,

Thank you for your message.

Do you mean that you want to toggle between windows on your local computer instead? If this is the case, please try using the Q+Alt+TAB hotkey combination to do so. Here’s also the Documentation page that lists all keyboard hot keys combinations supported by Remote Utilities.

Hope that helps.

Hi Rob and Malcolm,

This is to inform you that we’ve released  the first beta version of Remote Utilities Host for macOS. Feel free to download and test it — we appreciate your feedback.

Thank you!

Hello Mark,

Thank you for your message and apologies for the late reply.

We’ve examined your log files and have noticed a few connection errors that point to general connectivity issues. It looks like something might be blocking Internet-ID access to your Host (might be a perimeter firewall or even your ISP). Would you mind checking the logs for the updated version and sending them to us for a review as well?
In addition, if you’re using any antivirus software on any side of the connection, we strongly recommend to add Remote Utilities to the exception list just to make sure it’s not blocking the access.

Looking forward to your reply.

Hi Riki,

Thank you for your feedback.

Unfortunately, we would not be able to make the Disclaimer text editable. However, for Agent you can integrate your own logo and text when configuring a custom Agent using our MSI Configurator Tool.
As for the additional languages, I will forward the inquiry to our developers to see if we can implement other languages for the disclaimer based on the system's language.

Let us know if you have more questions.

Hi Bianca,

Thank you for your message.

Yes, you can absolutely create two or more groups and assign different access rights to their users when using RU Server Security as your authentication method. For more information please see this page.

Let us know if you have more questions.

Hi Gonzalo,

Apologies for the late response. Unfortunately, we were unable to reproduce the issue in our environment. However, I’ve forwarded it to our developers to see if the VM part might be causing the issue.

I’ll get back to you with an update on this as soon as i hear back from our devs.

Hello Ian,

Thank you for your message.

It looks like there might be some issue causing your Hosts not being able to connect to our servers. Would you please check the Host logs to see if they contain any error entries? You can also send the logs to us for a review to support@remoteutilities.com.

Looking forward to your reply.