Pauline's community posts

Hello Joseph,

Thank you for your message.

We’ve already been able to identify the bug related to Windows XP and will be including a fix for it in our next update. So in this case, we’d recommend to just wait until the update is available, if that’s possible. Sorry for the inconvenience.

Let us know if you have any questions.

Hello Joseph,

Thank you for your message.

We’ve already been able to identify the bug related to Windows XP and will be including a fix for it in our next update.

Let us know if you have any questions.

Hello Flavio,

Thank you for your message.

Could you please let us know what version of Remote Utilities you’re currently using? In addition, please let us know what OSs are running on both remote Host/Agent and Viewer machines and what authentication method is set up to be used with this particular Host?

Looking forward to your reply.

Hello Mark,

Thank you for your message.

Are you able to connect to the same remote Host using any other device (or at least another internet connection)? In addition, please make sure that the Internet-ID connection is enabled and set up on the remote Host machine following this guide.

Looking forward to your reply.

Hi Benny,

Thank you for your message.

I will be forwarding the issue to our developers for a review to see if we can try and reproduce it in our environment. Sorry for any inconvenience.

I’ll get back to you with an update on the issue shortly.

Hello,

Thank you for your message.

Please try using this Microsoft tool that helps to automatically fix similar issues with installing/updating software and see if this might help to resolve the issue.

Let us know if this works.

Hi everyone,

Could you please try using this Microsoft tool that helps to automatically fix similar issues with installing/updating software and see if this might help to resolve the issue?
Simply download the tool and follow the steps provided by the wizard.

Let us know if this helps.

Hi Alain,

I’m glad to hear we were able to fix the issue and it works for you now!

Please feel free to reach out if you have any questions or need our assistance.

Thank you!

Hi Gonzalo,

Thank you for the follow up.

We’ve just released an updated version 7.7.3.0 - could you please try updating your installation using Simple Update and see if the issue still persists when using an updated version?

Looking forward to your reply.

Hi Johann,

Thank you for your message.

Could you please let us know if you’ve already tried installing the update manually? You can download the installation package on this page and see if the update works this way.

Looking forward to your reply.