Pauline's community posts

Hi Dave,

Thank you for your message and apologies for the late reply.

Could you please double-check if the issue still persists for you? It might be occurring if your remote Hosts were mistakenly flagged by an antivirus software - in this case, you can try adding your Host installation folder to the exception list following this guide.

Let us know if this helps.

Hi Emilio,

Thank you for your message.

Could you please verify what connection method you’re using when connecting to a remote Host? It looks like you should be using Full Control and View connection method since it would suit your scenario most.

Let us know if using Full Control and View method helps or if the issue persists.

Hi Geoff,

We’re glad to hear you were able to install Viewer and it works for you now!

Please feel free to contact us again if you have any questions.

Hello Rick,

Thank you for your message.

Could you please send us the most recent Host log files for examination?  Here’s how you can locate the logs. You can send the logs to support@remoteutilities.

Looking forward to your reply.

Hello Michael,

Thank you for your message.

Yes, Viewer for Mac/Linux can connect to a remote Host running on a Windows OS. You should be able to connect to a Windows Host and use all of the features currently supported in Viewer for Mac/Linux.

Let us know if you have any other questions.

Hi Geoff,

Unfortunately, the only way to bypass the Smart App Control feature in Windows 11 is to disable the feature as described here.
In addition, I’ve noticed that your screenshot says Viewer 7.2.2.0 which is a few versions behind, so this might be what is triggering the Smart App Control feature. We recommend that you download the latest version of Remote Utilities 7.6.2.0 on this page and see if you are able to install the latest version or if the issue persists.

Let us know if this helps.

Hello Mike,

Thank you for your message.

Please try switching your View Mode to Stretch - this will stretch or shrink the remote screen to fit your Viewer screen. You can switch the View mode in the Connection Properties -> Mode tab or you can easily switch it using the Toolbar in the Full Control and View mode as well.

In addition, please make sure that both of your Host and Viewer are updated to the most recent version 7.6.2.0.

Let us know if this helps.

Hello Sunny,

Thank you for your message.

Could you please clarify where exactly you’re trying to login? You can also send us a screenshot of that particular window if that’s easier.

Looking forward to your reply.

Hello Peter,

Thank you for your message.

This is definitely not a trojan, and it’s a false positive from Windows Security. We’ve seen this happen before, and unfortunately, it’s not something we can directly control on our end.

What we can do is recommend reporting the false detection to Microsoft so they can review and fix it. You can submit the false positive report here.
In addition, we also recommend that you add your Remote Utilities installation folders to the exception list following this guide

We’ll continue doing what we can from our side, but ultimately, these reports from users help the most in getting it resolved with Microsoft and other a/v vendors.

Let us know if you have more questions.

Hi Martin,

Thank you for your message.

Unfortunately, situations like this are largely out of our control. Even though Remote Utilities complies with all the necessary requirements, some antivirus engines or security platforms may still flag it - sometimes based on overly aggressive or experimental detection methods.

These detections can occur even when there’s no real threat or issue with the software, and once flagged, it can be difficult to have those classifications reversed unless users report them directly.

We understand it’s frustrating, but please know we’re doing everything we can from our end to ensure Remote Utilities remains safe, compliant, and accessible.

Sorry for any inconvenience this has caused.