Pauline's community posts

Hello Jure,

Thank you for your message.

I will forward the issue to our developers for a review to see if they can provide any feedback on this.

I’ll get back to you with an update on it shortly.

Hello,

Thank you for your message.

I’ll add your feedback to the feature suggestion. Our development department will review it to see if we’re able to implement it in our future updates.

Let us know if you have more questions.

Hello,

Thank you for your message.

Do you mean synchronizing your AD tree into  your RU Server address book? If this is the case, you can set up automated sync, so that RU Server automatically imports your AD computers according to set schedule. You can follow this guide to set up the automatic sync.
If you mean something else, please let us know.

Hope that helps.

Hello Benny,

Thank you for your message.

Could you please let us know if the WoL work for Hosts running on Windows 10/11 when they’re in the same network?

Looking forward to your reply.

Hello Jure,

Thank you for your message.

Could you please let us know if your Viewer is located in the same LAN and subnet as the target Host? If they’re not in the same network, you can try waking the target Host via an intermediate Host as described here.

Looking forward to your reply.

Hello,

Thank you for your message.

Have you already tried switching your Linux system from Wayland display server catalogue to x11 (Xorg)? If no, please try doing so and see if this might help to resolve the issue. As we mentioned in our previous replies, we will implement support for Wayland in our upcoming releases (since for now Remote Utilities for Mac/Linux is only in beta stage).

Let us know if this helps.

Hello Russell,

Thank you for your message.

Please double-check that the staff member is using version 6.10.10.0 of Viewer which is an older version that accepts version 6 keys in *txt format.
You can download version 6.10.10.0 on this page.

Let us know if you have more questions.

Hello Julie,

I’m glad to hear I was able to help and it works for you now!

Let us know if you have more questions.

Hello,

Thank you for your feedback. I’ve already passed it along to our development team for their consideration.

Let us know if you have other questions.

Hello Julie,

Thank you for your message.

It looks like you might have the Blank the host's screen feature enabled in the Connection Properties -> Additional properties tab. Please try disabling this feature and see if the remote Host's screen works as expected during the connection.

Hope that helps.