Could you please clarify if RU Server worked on the same VM prior to updating it to version 220.127.116.11? If yes, then could you please double-check that the system running on your VM is a 64-bit OS as it's mentioned in the System Requirements on this page?
Slow connection might be caused by multiple factors, for example, version mismatch or even antivirus software activity. Before we proceed to further troubleshooting, please see if any of the solutions listed in this guide help to resolve the issue. In addition, please make sure to add Remote Utilities (both Host and Viewer) to the exceptions list of any antivirus/firewall software you might have installed - you can follow this guide to do so.
We've previously had a similar issue that was already fixed in one of the recent updates. Would you be able to provide us some screenshots that demonstrate the issue (preferably, without the AquaSnap software in use)? You can send the screenshots to [email protected] for privacy (obviously, please feel free to blank out any sensitive information).
I'm glad to hear you've figured out the issue and it works for you now!
Yes, unfortunately, sometimes using Gmail doesn't work, so it might help using another email provider. In fact, a few of our users have reported that they've been successfully using MailJet just like Mike mentioned earlier.
Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software. Currently the message can only be removed when connecting to a remote Host via Direct connection or from a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).