Pauline's community posts

Username in Notification Panel

Pauline, Support (Posts: 2815)

Jun 06, 2024 2:17:47 pm EDT

Hello Noah,

Thank you for your feedback.

We do have similar improvements in our roadmap for the Notification Panel feature which will be implemented in our future updates. I will additionally forward your input to our developers.

Let us know if you have more questions.

Add "Last Seen" as new column on RU Viewer

Pauline, Support (Posts: 2815)

May 31, 2024 5:43:40 pm EDT

Hello Armin,

Thank you for your support and feedback.

We already have this feature included in our roadmap, so it will be definitely implemented in one of our future updates. Unfortunately, we can't provide a specific ETA on it yet, but we'll do our best to make it available as soon as possible.

Let us know if you have other questions.

WoL not working

Pauline, Support (Posts: 2815)

May 28, 2024 8:13:22 pm EDT

Hello Jure,

Thank you for your patience.

Are you able to test if the WoL feature works by installing the Viewer on the machine with your intermediary Host and connecting to your target remote Host?

Looking forward to your reply.

Ability to capture / record voice from microphone of host

Pauline, Support (Posts: 2815)

May 27, 2024 9:20:44 pm EDT

Hello Tom,

Thank you for your message.

Unfortunately, Remote Utilities does not support recording the microphone input of a remote Host. You’re still able to record the microphone input during the Voice and Video call mode using a third-party software if needed. Sorry for the inconvenience.

Let us know if you have more questions.

Logged on but not connecting

Pauline, Support (Posts: 2815)

May 24, 2024 1:09:20 pm EDT

Hello Gary,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab? After enabling the feature, please make sure to restart your Host to apply changes.

Let us know if this helps.

RU Server IPv6 support

Pauline, Support (Posts: 2815)

May 23, 2024 3:19:40 pm EDT

Hello Spring,

Thank you for your message.

As Conrad have mentioned above, IPv6 support for RU Server will be available in the very next update. Unfortunately, we cannot provide a more specific ETA on this yet. However, we’ll do our best to make it available as soon as possible.

Let us know if you have more questions.

WoL not working

Pauline, Support (Posts: 2815)

May 21, 2024 7:39:55 pm EDT

Hello Jure,

Im checking on the issue with our developers and whether they’re able to provide any feedback.

Thank you for your patience.

Norton Security not showing screen content on remote connection.

Pauline, Support (Posts: 2815)

May 17, 2024 5:54:07 pm EDT

Hello Peter,

Thank you for your patience.

I've checked with our developers - this issue might be caused by the antivirus's security mechanisms preventing the screen capture. The only solution that might help here, is to reach out to the Norton support team to see if they can let you know if/how this feature can be disabled within their software.

Let us know if you have more questions.

MSI Configurator feature request: send to URL not SMTP

Pauline, Support (Posts: 2815)

May 15, 2024 12:50:21 pm EDT

Hello Michael,

Thank you for your message.

As an alternative to sending access code via email, you can set up automatic import of new Hosts into your synced address book via RU Server. Here’s a guide on how you can do so.
This way, each time a new Hosts connects to your RU Server, it’s automatically added to your synced address book and you can further sort it if needed.

Let us know if you have more questions.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2815)

May 14, 2024 4:30:32 pm EDT

Hello yesadmin,

I will forward the issue to our development department to see if we’re able to reproduce it in our environment to implement a fix or if they’re able to provide any further feedback.

I’ll get back to you with an update on this shortly.

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