Pauline's community posts

Hello Brian,

Thank you for your message.

Would you please let us know which exact keystrokes you're trying to send to your remote Host, so that we can try and reproduce issue in our environment?

Looking forward to your reply.

Hello Patrick,

Apologies for a somewhat misleading previous reply. If you already have your AD integrations with RU Server set up and running, you do not need to manually add and refresh the Domain controller or connections.
Regarding the syncing issue - could you please make sure sure that you have a sync schedule set up and enabled as described here (it’s the very last section)?

Looking forward to your reply.

Hello Patrick,

Thank you for your message.

Just to clarify, does the AD Tree update if you manually click Refresh as shown in this guide?

Looking forward to your reply.

Hi Simon,

I’m glad to hear you were able to successfully connect to the RU Server! In addition, I will also forward the information regarding Debian 13 and the *deb package to our developers for a review.

Let us know if you have more questions.

Hi Simon,

Thank you for your message.

I’m glad to hear Host for Linux is working well for you. Thank you for the feedback.
Unfortunately, RU Server is only supported by Windows-based OSs as of now, however, we are working on making RU Server available on other platforms, such as Mac and Linux. Unfortunately, we cannot currently provide any specific ETA on when it might be available.

Let us know if you have more questions.

Hi James,

Im glad to hear you were able to find the previous version and it works for you! Meanwhile, we will try and see if we can reproduce this issue in our environment.

We’ll keep you updated on this.

Hello James,

Thank you for your message.

Could you please clarify what exact version of Remote Utilities you’re currently running and which version of Linux Mint you’re currently using? We will try and see if we’re able to reproduce the issue on our end.

Looking forward to your reply.

Hello Josh,

Thank you for your message.

We did receive one more report about this behavior from our user, however,  it’s a false positive detection. Some security and endpoint protection products occasionally flag remote access software this way because it maintains a persistent connection for remote control functionality.

Adding Remote Utilities installation folders to the security software’s allowlist will prevent these alerts in the future. In order to do so, you can follow this guide

Let us know if you have more questions.

Hello Patrick,

Thank you for the clarification.

In this case, we would recommend you to try re-installing RU Server from scratch. Here’s a guide on how to fully uninstall RU Server from your system.
We also suggest you make a back up of the Server’s data and settings prior to uninstalling it, following this guide.

Let us know if the issue persists after reinstalling RU Server.

Hi Jim,

Thank you for the provided details.

We will try to reproduce this issue in our environment to see if there’s a quick fix we can implement for it.

I’ll keep you updated on the issue.