We would like to schedule a remote session with you to try and identify the issue. If you would like to proceed, please send us the date and time (along with your time zone) when you’re available for the remote session to [email protected].
Could you please try reinstalling the Remote Printer Driver? You can do so by navigating to the Host Settings -> Driver tab and clicking the Install button. After this, please restart your Host and see if it work for you now.
Unfortunately, it’s not possible to edit a text file directly within the Terminal mode. You can either edit a text file on a remote machine via Full Control mode. Alternatively, you can also connect to a remote machine using the File Transfer connection mode, right-click on the target file and select Edit.
Please note that you need to enable using IPv6 when setting up the RU Server (that includes settings on both Host and Viewer sides). You can follow this guide to double-check and make sure that you have the Use IPv6 checkbox on both Host and Viewer sides. If it’s already enabled in your settings, but you’re unable to connect, please let us know.