Pauline's community posts

Hello Wim,

Thank you for your message and apologies for the late response.

From what you’re describing, it does sound like something within the network configuration rather than Remote Utilities itself. Since the slowdown only started after setting up Pi-hole, we’d recommend checking how DNS and routing are being handled on that machine and making sure nothing is being filtered or delayed in a way that could affect outbound connections.

It may help to diagnose the local network setup and also check the Host logs on the affected computer to see if there are any errors or delays being reported during connection attempts. Here’s how to find the Host logs.

Hope that helps.

Hi,

Thank you for your message.

Unfortunately, this utility is not supported by Remote Utilities. In addition, according to our Support Policy, Remote Utilities is provided "as is" and we cannot assist in writing scripts/codes or implementing integration of Remote Utilities with other software or utilities. Sorry for the inconvenience.
Alternatively, you can use our own Execute connection mode.

Let us know if you have more questions.

Hello Keith,

Thank you for your message.

Unfortunately, Citrix ICA sessions are not supported by Remote Utilities as of yet. However, you can try using the RDP or RDP-over-ID connection instead: https://www.remoteutilities.com/support/docs/rdp/ or Full Control connection mode: https://www.remoteutilities.com/support/docs/full-control-and-view/

Let us know if you have more questions.

Hi Ashley,

Thank you for your message.

Unfortunately, Remote Utilities doesn’t allow the user to assign custom hotkeys. Here’s a list of the hotkeys already available in Remote Utilities: https://www.remoteutilities.com/support/docs/viewer-options/

Hope that helps.

Hi Keith,

Thank you for elaborating on that and apologies for any inconvenience this has caused.
I’m forwarding the issue to our developers to see if we can reproduce it and figure out some kind of a quick fix or a workaround for it.

I’ll get back to you with an update on this shortly.

Hi Keith,

Thank you for the follow up.

I’m going to be forwarding this issue to our development department to see if we’re able to reproduce it in our environment.
In the meantime, could you please try adding the Host installation folder to the Defender’s exception list as described here and see if this might help to resolve the issue.

Let us know if this helps.

Hi Keith,

Thank you for your message.

Would it be possible for you to test this out once again and see if the same issue occurs when using our vanilla installer available on our website?

Looking forward to your reply.

Hi,

Thank you for the clarification.

I have forwarded the issue to our developers to see if we can try and reproduce the issue on our end.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for the additional feedback. Before I forward it to our developers, could you also please let us know what antivirus software was previously installed on the computer where the issue occurs.

Looking forward to your reply.

Hi Jice,

Thank you for your message.

Unfortunately, Viewer for Mac/Linux does not support the MSI configurator tool yet, so it’s not currently possible to generate a custom Host/Agent. We might be able to implement this feature at later stages of the Mac/Linux release, but there’s no specific ETA for it as of now. Sorry for the inconvenience.

Let us know if you have more questions.