Pauline's community posts

Hi Mike,

Thank you for your message.

Would it be possible for you to test the issue out after deleting the PhraseExpress software on your Host machine? Alternatively, you can also try using Agent in the same machine and see if the issue occurs as well.

Looking forward to your reply.

Hi Brad,

Thank you for the screenshot.

Just to make sure, you mean the Full Control and View window Toolbar, correct? If this is the case, please make sure that the pin option is disabled for the toolbar - this way toolbar should automatically hide when you’re mouse cursor is not near it.

If you mean something else, please let us know.

Hi John,

Thank you for your patience.

Just heard back from our development team - the <optAddressBook> element is a set of strings separated by ‘;’, and each string is XML encoded in base64.

Let us know if you have any additional questions.

Thank you!

Hello Mike,

Thank you for your patience.

Could you please double-check if there might be some software running on the remote Host machine that has access to the keyboard input (i.e. that can change the keyboard layout)? I’ve just checked with our developers and, it seems, a third party software might be causing the issue.

Looking forward to your reply.

Hi John,

Thank you for your patience.

I’ve just checked on this request with our developers and, unfortunately, for now we do not have any plans to introduce a Host offline notification. Sorry for any inconvenience this may cause.

Let us know if you have more questions.

Hi Brad,

Thank you for your message.

Would you be able to elaborate a bit more on what menu bar do you mean? You can also attach screenshots right here if that’s more convenient.

Looking forward to your reply.

Hi Emiliano,

Thank you for your message.

I’ve already forwarded this issue to our development department for a review. We will do our best to fix the issue as soon as possible. Apologies for the inconvenience.

I’ll keep you updated on this issue.

Hi John,

Thank you for your message and apologies for the late response.

I’d have to forward your question to our developers for their input. I’ll get back with an update from them shortly.

Thanks for your patience.

Hello Ondrej,

Yes, for free licenses the notification panel stays permanently on. It seems like you might mean the Show balloon hint feature instead? It’s located on the same tab in the Host Settings menu.

Looking forward to your reply.

Hello,

Thank you for your message.

I will be forwarding the issue to our developers to see if we can implement a quick fix for it.

I will keep you updated on the issue.