Pauline's community posts

WoL not working

Pauline, Support (Posts: 2815)

Apr 01, 2024 3:59:23 pm EDT

Hello Benny,

Thank you for the confirmation.

I will submit the issue to our developers to see if we’re able to reproduce it in our environment and implement a fix for it.

I’ll keep you updated.

Black screen from host Windows 11 to agent Ubuntu 22.04 LTS

Pauline, Support (Posts: 2815)

Mar 29, 2024 8:51:49 pm EDT

Hello René,

Thank you for your message.

Could you please try switching your Linux system from Wayland display server catalogue to x11 (Xorg) and see if this might help to resolve the issue?

Let us know if this helps.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2815)

Mar 28, 2024 9:04:40 pm EDT

Hello,

Thank you for your message.

I will forward the issue to our developers for a review to see if they’re able to provide any input on this.

I’ll keep you updated:

WoL not working

Pauline, Support (Posts: 2815)

Mar 27, 2024 7:25:54 pm EDT

Hello Jure,

Thank you for your message.

I will forward the issue to our developers for a review to see if they can provide any feedback on this.

I’ll get back to you with an update on it shortly.

Show custom name

Pauline, Support (Posts: 2815)

Mar 26, 2024 1:53:02 pm EDT

Hello,

Thank you for your message.

I’ll add your feedback to the feature suggestion. Our development department will review it to see if we’re able to implement it in our future updates.

Let us know if you have more questions.

RU Server AD sync

Pauline, Support (Posts: 2815)

Mar 25, 2024 4:48:21 pm EDT

Hello,

Thank you for your message.

Do you mean synchronizing your AD tree into your RU Server address book? If this is the case, you can set up automated sync, so that RU Server automatically imports your AD computers according to set schedule. You can follow this guide to set up the automatic sync.
If you mean something else, please let us know.

Hope that helps.

WoL not working

Pauline, Support (Posts: 2815)

Mar 25, 2024 1:23:25 pm EDT

Hello Benny,

Thank you for your message.

Could you please let us know if the WoL work for Hosts running on Windows 10/11 when they’re in the same network?

Looking forward to your reply.

WoL not working

Pauline, Support (Posts: 2815)

Mar 22, 2024 4:58:08 pm EDT

Hello Jure,

Thank you for your message.

Could you please let us know if your Viewer is located in the same LAN and subnet as the target Host? If they’re not in the same network, you can try waking the target Host via an intermediate Host as described here.

Looking forward to your reply.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2815)

Mar 21, 2024 7:53:10 pm EDT

Hello,

Thank you for your message.

Have you already tried switching your Linux system from Wayland display server catalogue to x11 (Xorg)? If no, please try doing so and see if this might help to resolve the issue. As we mentioned in our previous replies, we will implement support for Wayland in our upcoming releases (since for now Remote Utilities for Mac/Linux is only in beta stage).

Let us know if this helps.

Re-install veiwer for a new user

Pauline, Support (Posts: 2815)

Mar 19, 2024 1:40:34 pm EDT

Hello Russell,

Thank you for your message.

Please double-check that the staff member is using version 6.10.10.0 of Viewer which is an older version that accepts version 6 keys in *txt format.
You can download version 6.10.10.0 on this page.

Let us know if you have more questions.

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