Pauline's community posts

Hello Paul,

Thank you for your message.

Perhaps, the issue might be caused by some components found in the Windows System update. Are you able to tell if there was a Windows update performed prior to the issue occurring?

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify what version of Remote Utilities you’re currently using? If you’re using version 7, please note that it requires a new license key as well. If your key is stored in a text format and *txt file, then it’s an older license key for version 6.
If the license key was a free license key of version 6, you can easily request a new license key using this form. If this was a commercial license key, you can check if it’s eligible for a free upgrade using this form.

Let us know if you have more questions.

Hello Basil,

I’m glad to hear we were able to help!

Please feel free to contact us again if you have any questions.

Hello Noah,

Unfortunately, we can’t provide any approximate ETA on this release yet. We'll do our best to make it available as soon as possible.

Let us know if you have more questions.

Hello Noah,

Thank you for your feedback.

We do have similar improvements in our roadmap for the Notification Panel feature which will be implemented in our future updates. I will additionally forward your input to our developers.

Let us know if you have more questions.

Hello Armin,

Thank you for your support and feedback.

We already have this feature included in our roadmap, so it will be definitely implemented in one of our future updates. Unfortunately, we can't provide a specific ETA on it yet, but we'll do our best to make it available as soon as possible.

Let us know if you have other questions.

Hello Jure,

Thank you for your patience.

Are you able to test if the WoL feature works by installing the Viewer on the machine with your intermediary Host and connecting to your target remote Host?

Looking forward to your reply.

Hello Tom,

Thank you for your message.

Unfortunately, Remote Utilities does not support recording the microphone input of a remote Host. You’re still able to record the microphone input during the Voice and Video call mode using a third-party software if needed. Sorry for the inconvenience.

Let us know if you have more questions.

Hello Gary,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab? After enabling the feature, please make sure to restart your Host to apply changes.

Let us know if this helps.

Hello Spring,

Thank you for your message.

As Conrad have mentioned above, IPv6 support for RU Server will be available in the very next update. Unfortunately, we cannot provide a more specific ETA on this yet. However, we’ll do our best to make it available as soon as possible.

Let us know if you have more questions.