Pauline's community posts

Hi Steven,

Of course, feel free to send us the log files whenever it’s convenient for you.

Thank you.

Hello Steven,

Thank you for your message.

Do you have any antivirus software running on your mobile devices that cannot connect to the remote Hosts? Would you be able to send us the most recent Host log files? You can send them to support@remoteutilities.com.

Looking forward to your reply.

Hi,

Thank you for the clarification.

Would you be able to specify the file type (is it an image, an audio or a folder with multiple files) and the approximate file size for some of the files that have failed during the transfer process?

Looking forward to your reply.

Hello Alain,

Thank you for the clarification.

I will forward the issue to our development department so we can test it out in our environment to see if we can reproduce the issue and implement a fix for it.

I’ll keep you updated on this issue.

Hello Alain,

Thank you for your message.

Just to make sure, have you already added Remote Utilities installation folders to an exception list of you a/v software as described in this guide?

Looking forward to your reply.

Hello,

Thank you for your message.

Remote Utilities doesn’t have any limitations on the size file. One thing you could check is that both remote Host and Viewer are updated to the latest version and there’s no version mismatch. Version mismatch might cause some small issues, especially since the File Transfer mode was completely revamped starting version 7.
If the issue occurs for updated Hosts and Viewers, please let us know.

Looking forward to your reply.

Hello Rolf,

Thank you for the clarification.

I will forward the issue to our developers so we can investigate this further and try to reproduce it.

I’ll get back to you with an update on this shortly.

Hello Mike,

Thank you for your message.

Remote Utilities uses ports 5655 and 443 for our Internet-ID connection, so it might work for you to simply use Internet-ID connection - our software will automatically try using port 5655 and then 443 to establish a connection.
In addition, you can always use Direct connection which allows you to use any custom port value.
For more information on ports used by Remote Utilities, please see this page.

Let us know if you have more questions.

Hello Rolf,

Thank you for your message.

Could you please let us know what exact version of Linux your Host machine is running on? We will try to test it out in our environment to see if we can reproduce the issue.

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify if you mean you couldn’t find your license key for version 7 or if you mean that your previous license key is a *txt file? If it’s the former, you can restore your license key using this Recover Lost Key form.
In case if you mean something else, please let us know.

Hope that helps.