Pauline's community posts

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2774)

Jan 25, 2024 1:08:39 pm EST

Hello Martin,

Thank you for your message.

Unfortunately, we can’t provide any specific ETA for the stable release yet. However, it’s definitely in development and we’ll do our best to make it available as soon as possible.

Let us know if you have other questions.

Some applications have invisible areas if remote monitor is off. Why?

Pauline, Support (Posts: 2774)

Jan 22, 2024 7:27:39 pm EST

Hello Tony,

I’m glad to hear it works for you now!

Let us know if you have any questions or need our further assistance.

Some applications have invisible areas if remote monitor is off. Why?

Pauline, Support (Posts: 2774)

Jan 19, 2024 6:49:54 pm EST

Hello Tony,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature located in the Host Settings -> Other tab and see if this helps to resolve the issue? After enabling the feature, please make sure to restart Host in order for the changes to be applied.

Hope that helps.

Problem connecting to host using ID, but IP works

Pauline, Support (Posts: 2774)

Jan 19, 2024 4:11:22 pm EST

Hello Allan,

I apologize for the delay.

We would like to schedule a remote session with you to try and identify the issue. If you would like to proceed, please send us the date and time (along with your time zone) when you’re available for the remote session to [email protected].

Looking forward to your reply.

Printer Not Working

Pauline, Support (Posts: 2774)

Jan 19, 2024 1:29:21 pm EST

Hello Gaz,

Thank you for your message.

Could you please try reinstalling the Remote Printer Driver? You can do so by navigating to the Host Settings -> Driver tab and clicking the Install button. After this, please restart your Host and see if it work for you now.

Hope that helps.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2774)

Jan 17, 2024 5:34:16 pm EST

Hello Martin,

Thank you for the update.

Could you please also let us know if it’s only the mouse input that doesn’t work or if it’s both mouse and keyboard input?

Looking forward to your reply.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2774)

Jan 17, 2024 12:30:45 pm EST

Hello Martin,

Thank you for your message.

Could you please let us know the exact version of Ubuntu you’re running as well what hardware you are using?

Looking forward to your reply.

Editing in remote terminal

Pauline, Support (Posts: 2774)

Jan 11, 2024 1:37:33 pm EST

Hello Bill,

Thank you for your message.

Unfortunately, it’s not possible to edit a text file directly within the Terminal mode. You can either edit a text file on a remote machine via Full Control mode.
Alternatively, you can also connect to a remote machine using the File Transfer connection mode, right-click on the target file and select Edit.

Hope that helps.

RU Server IPv6 support

Pauline, Support (Posts: 2774)

Jan 09, 2024 3:22:01 pm EST

Hello Anthony,

I've reached out to our development team to see if they can suggest any additional steps we might be missing here. Sorry for the delay on the issue.

I'll get back to you with an update on this shortly.

RU Server IPv6 support

Pauline, Support (Posts: 2774)

Dec 29, 2023 7:18:10 pm EST

Hello Anthony,

I’ll check on this issue with our developers and will get back to you shortly.

I’ll keep you posted.

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