Pauline's community posts

Hello John,

Thank you for your message.

Could you please clarify if you mean enabling the Use legacy capture mode option on the Host machine remotely? If this is the case, you can try using the Remote Settings feature which allows you to change any of the Host settings from your Viewer computer.
If you mean something else, please let us know.

Thank you!

Hello Sacnager,

Thank you for your message.

Could you please try adding the entire C:\Program Files (x86)\Remote Utilities - Host\ folder to the exception list as described here and perform a clean installation once again.

Let us know if this helps with resolving the issue.

Hi Les,

Thank you for your message.

Have you tried checking the Spam or Trash folders in your Outlook inbox? Sometimes emails might accidentally end up there.

Let us know if you have more questions.

Hello MP,

Thank you for your message.

There's no option to configure 2FA - is that feature Windows-only at present?

Yes, unfortunately, the 2FA feature is not available in the beta version for Mac/Linux yet. However, it should be available in the final release of the stable version along with the rest of the features.

Whenever I move the mouse, type, or interact with the RU connection to the Mint machine, I get occasional screen tearing/jagging/flickering. I installed the X11 feature that was called out during the RU installation. Do I need to do anything else to stop the flickering?

Could you please clarify if you mean the Nextgen codec? If this is the case, could you please make sure that both Host and Viewer are updated to the latest available version?
If you mean something else, please let us know.

Hope that helps.

Hi Malcolm,

Thank you for your message.

We still have the mobile Host for iOS/Android in our wishlist, however, right now our priority is releasing a stable version of Remote Utilities for Mac/Linux. Unfortunately, we can’t provide any specific ETA for the mobile Host.

Let us know if you have more questions.

Hi Cosmos,

Thank you for your message.

I’ve checked on your request with our development team, and they’ve confirmed that the Flatpack version of Viewer for Linux will most likely be added in our future updates.

Let us know if you have more questions.

Hello Phil,

Thank you for your message.

Clipboard copy/paste functionality is definitely planned and will be available in the final stable release of Remote Utilities for Linux/Mac.
Unfortunately, we're not able to provide a specific ETA for that release just yet.

Hope that helps.

Hello Fabrizio,

Thank you for your message.

Yes, of course, you can simply install Host instead of Agent - you must have admin privileges to install Host and runs as a SYSTEM service which allows you to perform tasks requiring admin rights.

Let us know if you have more questions.

Hello Hal,

Thank you for your message.

This sounds like an issue might’ve been caused by some antivirus software activity. Could you please make sure to add the Host installation folder to the exception list of your a/v software following this guide and, perhaps, reinstalling Host from scratch as described here. After doing all of the above, please try connecting to your Host once again and see if it works this time.

Hope that helps.

Hello Konrad,

Thank you for your message.

Have you already tried using the Execute connection mode? It sounds like it might be just what you’re looking for from your description.

Let us know if you have more questions.