In this case, could you please enable the Viewer log on your Windows 11 machine and try connecting to the Linux Agent once again. If the issue still persists, please send us the Viewer log for examination. You can send it to [email protected].
Could you please try deleting your Linux Agent fully and downloading the latest Agent file on this page to see if this helps to resolve the issue? In addition, please also try deleting the connection in your address book and creating a new connection for Agent from scratch and see if the issue persists.
Please try adding your Host as well as RU Server installation folders to the exception list of any antivirus software you may have installed on your Host and RU Server machines as described this page. If you’ve already done that, please also try the solutions suggested in this guide.
Let us know if the above doesn’t help and the issue persists.
Could you please clarify if the hotkeys are used in some specific software or are these just Windows hotkeys you’d like to use? Please note that you can fine the full list of hotkeys supported by Remote Utilities on this page.
If you can't access the machine remotely then the best thing to do is just to update Host manually. You can download the installation file on this page and simply run it on the remote Host machine. If you use the default vanilla installation file, all of your settings will remain the same and only the Host version will be updated.
Yes, you should be able to connect to Agent for Mac using Viewer for Windows. Just make sure that all of your Remote Utilities modules are updated to the most recent version since an outdated component or a version mismatch (within the same platform) can sometimes affect performance speed or cause other connectivity issues.
Before we can proceed to further troubleshooting, please try updating your Host to the latest version 22.214.171.124 since the issue is most likely caused by a version mismatch. You can use Simple Update method or use Remote Install Tool. If you're unable to update Host remotely, please try updating it manually by downloading the latest Host installation file here and running it on the remote machine.