Community

Chromebook
Chromebook viewer - any plans

Conrad, Administrator (Posts: 1611)

Mar 24, 2017 10:43:16 am EDT

Hello Bobby

Although a web client is not among our immediate priorities, still more and more users are asking us about it. Unfortunately, there is no specific ETA for now.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

You must apply the code on the same Viewer where you customized the Host or Agent.

Conrad, Administrator (Posts: 1611)

Mar 24, 2017 5:54:24 am EDT

No problem :) Don't hesitate to ask if you have other questions.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Chromebook
Chromebook viewer - any plans

Conrad, Administrator (Posts: 1611)

Mar 24, 2017 3:52:04 am EDT

Hello Bobby,

Thank you for your message.

I'm not sure we have any plans regarding the Chromebook support. As for web client, this has been on our wish list since recently. We'll see what we can do.

Don't hesitate to ask me if you have other questions.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

You must apply the code on the same Viewer where you customized the Host or Agent.

Conrad, Administrator (Posts: 1611)

Mar 24, 2017 3:42:27 am EDT

Hello Matt,

Thank you for your post.

Is there a way around this? I have a laptop and desktop. I customized the agent on my laptop but now cannot connect using my desktop. With the free key am I just limited to one Viewer PC?

You just need to copy the private key file to the other Viewer's directory as described here https://www.remoteutilities.com/support/docs/the-code-you-entered-is-incorrect-error/

That, of course, needs to be done only if you enable the "Generate password automatically" during MSI Configuration and therefore have your connection credentials emailed to you in an encrypted message. If you don't  use that feature, you can use the Viewer on another machine right away without copying anything - except perhaps your address book if this is how you choose to share it between machines (there are different ways).

With the free key am I just limited to one Viewer PC?

License type has nothing to do with this. The free license allows you absolutely everything that a paid license does, except only that with the free license you are limited to 10 PCs (records) in your address book.

Hope that helps.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1611)

Mar 17, 2017 3:32:05 pm EDT

Hello Martin,

This is a small bug as it seems. Will be fixed in the final release which is about to be published these days.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1611)

Mar 17, 2017 12:35:41 pm EDT

Hi Martin,

Yes, I just consulted our developers about this. This error appears when you run 6.6. for a while and then revert to a previous version. Deleting the config_4.xml file should help.

Actually, we cannot do anything about this error, because there are some "implementation" reasons to that so to say. Yet, downgrading is quite rare :)

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1611)

Mar 17, 2017 12:05:38 pm EDT

Ok, anyway - we've updated the files once more. The link is the same
https://www.remoteutilities.com/download/

Martin, could you please try it now?

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1611)

Mar 17, 2017 11:51:04 am EDT

Martin, did you also replace the original English.lng file with the one from the zip file?

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1611)

Mar 17, 2017 11:42:16 am EDT

Hi Mark,

Hm, that's good news! Let's wait for results from other participants to make sure that the problem is fixed.

Thank you for your feedback.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1611)

Mar 17, 2017 11:27:40 am EDT

Ok, here is how to test it and help us diagnose:

1. Download this pre-release Viewer build. Download the latest version.
2. Fully close the Viewer (File -> Exit).
3. Unpack the downloaded zip file and replace the original files (C:\Program Files\Remote Utilities - Viewer) with the ones from the archive. Note: this won't affect your address book because it is stored elsewhere (originally in the %APP DATA% folder).
4. Run the Viewer. Make sure your address book is there.
5. Enable Viewer logging: click Tools tab -> Options -> Event log tab -> and check Use event log.
6. Enable the log panel in the Viewer interface: navigate to the View tab and toggle Show event log.
7. Exit the Viewer.
8. Run the Viewer again and wait for about 1 minute.
9. Check the log for errors that start with "CheckID Connection ...". If there are any, copy and send us the log.

To keep this thread easily scannable by readers please don't post the logs right here. Just send them to support@remote-utilities.com .

Bonus: also test how the new instant search feature works in the Viewer and let us know your feedback :)

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php
Page: