Conrad Sallian's community posts

IPAD Viewer Disconnects

Conrad Sallian, Support (Posts: 2953)

Jun 07, 2021 10:42:12 am EDT

Hello Warren,

Thank you for your message.

We should examine the Host log files first. Perhaps, the issue is on the Host side rather than on Viewer's. Could you please send us the Host logs to [email protected] . Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/

Can I Set Expired date for use in period time.

Conrad Sallian, Support (Posts: 2953)

Jun 07, 2021 7:26:46 am EDT

Hello Pathompong,

Thank you for your message.

Do you mean the trial version or something else?

Which IOS app Remote Utilities?

Conrad Sallian, Support (Posts: 2953)

Jun 07, 2021 7:25:58 am EDT

Hi Mike,

You need the "Remote Utilities" one.

Yes, you can connect to an existing Host. The current mobile version is pretty simple - it only features a plain connection list (i.e. without folders as seen in the desktop Viewer). However, we'll do our best to update this version soon too and add a full-fledged address book.

Let me know if you have other questions.

Ready after reboot

Conrad Sallian, Support (Posts: 2953)

Jun 07, 2021 5:20:29 am EDT

Hello André ,

Thank you for your suggestion. Do you mean notification in the Viewer or by other means (e.g. via email)?

Currently, you can enable "Notify me when connection is online" option in Viewer options:

- 07 Jun 2021 05:20:18

Full iOS viewer update?

Conrad Sallian, Support (Posts: 2953)

Jun 07, 2021 5:16:07 am EDT

Hello,

We understand your frustration and we sincerely apologize for keeping you waiting for so long. We will do our best to release the update this year.

I can't log in to any of my connection

Conrad Sallian, Support (Posts: 2953)

Jun 05, 2021 4:08:16 pm EDT

Hi Peter,

Just in case we restarted all servers in our infrastructure. Please, check the connection now and let us know if it works.

I can't log in to any of my connection

Conrad Sallian, Support (Posts: 2953)

Jun 05, 2021 3:27:37 pm EDT

Hello Peter,

What antivirus software do you have on your Viewer and Host computers?

MSI Configurator No option for silent install anymore

Conrad Sallian, Support (Posts: 2953)

May 24, 2021 8:00:42 am EDT

Hi Matthew,

This message only shows when one-click or agent installer options are used. It doesn't affect automated installation using the standard msi package.

MSI Configurator No option for silent install anymore

Conrad Sallian, Support (Posts: 2953)

May 24, 2021 7:42:42 am EDT

Hi Matthew,

I'm sorry to hear that. Unfortunately, we had to add that popup because some antivirus software (especially Eset) used to block or even remove custom-built modules because of that possibility of silently installing the software without any warnings for the remote user whatsoever.

The meaning of exclamation mark beside my connection

Conrad Sallian, Support (Posts: 2953)

May 24, 2021 6:02:15 am EDT

Hello Kevin,

This mark means that the Host's version is older than the Viewer's. In other words, it shows version mismatch between Viewer and Host.

Note: this doesn't necessarily mean that your Viewer is the newest version. In order to be sure that there is no version mismatch between Viewer and Host AND both are upgraded to the latest version, you should first update Viewer and then Host/Hosts.

Here is an update guide https://www.remoteutilities.com/support/docs/updating-remote-utilities/
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