Conrad Sallian's community posts


can't connect to host with viewer from the command line

Hello Brandon,

Thank you for your message.

You should provide the name of the remote connection and access password. Please, see example 1 on this page https://www.remoteutilities.com/support/docs/viewer-parameters/ .

Hope that helps.

Moving license key between computers

Hello Robert,

Thank you for your message. Yes, of course you can register multiple Viewer instances.

Please, let me know if you have other questions.

Different resolution from the remote PC

Hello Andreas,

Thank you for your message.

Yes, we will be adding the ability to change the resolution on the remote side. This feature is on our wishlist for the nearest future.

Sorry for any inconvenience.

STARTER License

Hi,

Lsd Lsd wrote:

Last question so when i compare licenses end points mean how much PC's i have in organisation ?

Yes, correct. Or it may be the total number of remote computers in other organizations (or at individual homes) that you support remotely, depending on your scenario.

STARTER License

Hello,

Thank you for your message.

If you no longer connect to a remote endpoint you can delete it from your address book and add another endpoint instead. However, for 100 endpoints you still need a Pro license.

Let me know if you have other questions.

Remote Utilities 6.12 Beta

Hello Max,

Right now, my PC has two files names "viewer6.12.b2.exe" with different file sizes. One has a digital signature signing date of May 13, and another one says May 18. The release date is May 6. The server's beta 2 has a signing time of May 5, which is what I'd expect with a May 6 release. But May 13 and May 18th? This implies that you didn't just have TWO different "viewer6.12.b2.exe" with different hashes, but (AT LEAST) THREE. Can you comment on that?

I understand your frustration.  We updated the release dates for the beta on the site to avoid misleading, although we also had to update that for the Host (despite it wasn't changed). A note to release notes was also added.

Sorry for any inconvenience.

Remote Utilities 6.12 Beta

Hello Max,

Thank you for your suggestion.

However, this specific "bug" was just something we overlooked on the building stage rather than a bug in the program itself (related to its functionality, that is). So we decided to keep it the same number.

Can't buy software fastspring

Hello Karsten ,

I will forward your message to Sales. Thanks.

Remote Utilities 6.12 Beta

Hello Pepa,

The primary reason is that the "driver method" is outdated and soon won't be supported by Windows at all. Besides, the new method is more versatile - namely, it will work on laptops without blocking out the brightness controls (whereas the driver method has such problem).

Yes, there are downsides like the degraded colors when you enable the blanking remote screen, but with further updates we'll see how we can improve that.

viewer was unable to start

Hello ,

Thank you for your message.

Please, fully exit the Viewer, locate the folder %appdata%\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer. This will re-create the configuration file and should help with the issue.