Conrad Sallian's community posts

Not prompted for NT Authorization credentials from Host

Conrad Sallian, Support (Posts: 2953)

Oct 03, 2019 1:41:26 pm EDT

Hello Phillip,

Thank you for your message.

A Windows 10 viewer 6.10.10.0 set to Single Password successfully connects to the Host but when the Viewer desktop is set to Windows security Authentication method, I am not prompted for credentials to the host.

Could you elaborate where exactly you set Viewer to an authorization method. Do you use the dropdown menu in the connection properties -> Authorization tab?

Error to RDP-connection

Conrad Sallian, Support (Posts: 2953)

Oct 03, 2019 1:34:12 pm EDT

Hi Mishal,

Perhaps I could phrase it better. I just mean that RDP isn't our technology, it's a technology from Microsoft. When coupled with our ID feature there are some issues that need to be addressed. We cannot provide an immediate fix, I am sorry for that.

No Key Received

Conrad Sallian, Support (Posts: 2953)

Oct 02, 2019 4:41:47 pm EDT

Hello,

Our mailsender server works as normal. Perhaps the message couldn't be delivered for some reason or the remote mail server was unreachable. Please, try using another email address to get your free license key.

Error to RDP-connection

Conrad Sallian, Support (Posts: 2953)

Oct 02, 2019 4:39:49 pm EDT

Hello Mishal,

Thank you for your post.

This disconnecting is a known issue which may happen in certain situations. We will see if we can fix this issue in the future. For now I can tell that this "bug" is not directly related to Remote Utilities, it's how RDP works together with RU and specifically the Internet-ID "tunnel" .

Sorry if this makes the program less useful for you.

My computer got a blue screen and now my free license is not only gone

Conrad Sallian, Support (Posts: 2953)

Oct 02, 2019 4:30:30 pm EDT

Hello Andrew,

Thank you for your message.

There might be two possible causes:

1. The formatting of the key that you are copying is broken. This happens often when you copy the key from Outlook (this email client may break the formatting of our license key if you copy directly from message body).

2. The Viewer configuration file is corrupted. To fix this close Viewer, then navigate to %appdata% folder , then "Remote Utilities files" folder and locate config_4.xml file. You need to delete this file then restart the Viewer and apply your license key.

Hope that helps.

Tray icon not hiding

Conrad Sallian, Support (Posts: 2953)

Oct 02, 2019 4:25:25 pm EDT

Hello Alan,

Thank you for your message.

Unfortunately, the "hide tray icon" feature was discontinued long ago. This feature caused a lot of trouble with antivirus software.

How can I copy & Paste a link between computers?

Conrad Sallian, Support (Posts: 2953)

Sep 30, 2019 1:42:43 pm EDT

Hello John,

Thank you for your message.

You can use the "Get clipboard" and "Set clipboard" commands that can be found in the toolbar (click "Additional commands" button on the toolbar.

Hope that helps.

Remote Security > Conformation once only?

Conrad Sallian, Support (Posts: 2953)

Sep 30, 2019 1:33:34 pm EDT

Hi Robert,

I perfectly understand. Perhaps, the existing ask user permission feature in Remote Utilities is not flexible enough to accommodate for this specific scenario. Sorry for that.

Worked Fine for a Few Minutes

Conrad Sallian, Support (Posts: 2953)

Sep 30, 2019 1:28:43 pm EDT

Hello Richard,

Thank you for your message.

In order to help you we need to examine the Host log. You can find the Host log here https://www.remoteutilities.com/support/docs/logging/ . If there are connectivity issues the Host log may show them.

You can send the logs to [email protected] to keep privacy.

No Key Received

Conrad Sallian, Support (Posts: 2953)

Sep 30, 2019 1:25:42 pm EDT

Hello Richard,

Thank you for your message. Please, let us know your email address and we will check our logs. You can send your email address to us directly at [email protected] .

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