Conrad Sallian's community posts

Yes, it is possible to push only the registry file/record, but there are caveats:

- If you use Internet ID, then this might not work, because an Internet ID is unique for each remote PC. Since you connect in a local network I assume that you use direct connection: computer name/IP address, and you don't need Internet ID.

- If you need a unique password for each Host this won't work either.

So if these two requirements do not apply, you may try to push a registry file/record. In this case you can install a Host on a PC, enable the desired settings, set password etc. and then copy the registry entry from the registry (HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\) .

However, so long as you have an option to push-install anything on remote PCs, I would recommend using MSI Configurator + Remote Install option, just build a new Host installer and propagate/push-install it across all PCs.

If you would rather use the latter, let me know and I'll provide you with some guidance.

Hello,

Thank you for your message.

The reason why this happens is that Windows 10 when upgraded from a previous version resets the Host settings located in the registry key HKEY_LOCAL_MACHINE/SYSTEM/Remote Utilities. In the upcoming 6.5 release we'll change the destination for the Host settings in the registry as mentioned in this troubleshooting article.

Regarding mass install/uninstall, are you on a local network with Active Directory or are those remove computes scattered around the Internet?

Hello Kiran,

Thank you for your message. I will move this topic to support tickets. Perhaps, we'll need to schedule a remote session to diagnose the issue.

Hi Steve,

Thank you for your comment. Well, we would be happy to have you among our customers, but we won't be giving any empty promises just to win a customer :) Frankly speaking, there's no ETA for Mac Host because there are quite a few more pressing priorities before that.

Hope you understand.

Hi Steve,

Yes, sorry. I thought that you had a different Windows version. You don't need an old installer. Just completely wipe the Viewer installation by following this tutorial https://www.remoteutilities.com/support/documentation/main1/item12/ , and then install from scratch.

Before you do that though, export your address book so that you could import all your remote PC records back into the Viewer once you upgrade.

Hello Steve,

You could try this Microsoft Fix It tool to fix the msi issue on your computer:

https://support.microsoft.com/en-us/mats/program_install_and_uninstall

And then install the latest version of RU.

Hope that helps.

Hello Steve,

You can perform complete uninstall of the Viewer as described here https://www.remoteutilities.com/support/documentation/main1/item12/ . Or , if you have already uninstall it through the control panel, clean up the %APP DATA% directory, but before that copy its contents elsewhere just in case. By default your address book is stored there (the file connect_4.xml).

Hope that helps.

Hi Niklas,

We will remove it in the upcoming update. Thanks.

iampedro wrote:
My company I work is looking maybe to move away from a major competitor of yours and didn't know if you could tell me what you are going to be bringing to the table this year. Should i PM you with the details?

Yes, feel free to send your requirements over to me at support@remote-utilities.com . Thanks.

Hello Giuseppe

Thank you for your message. No, so far there is no such featue.

However, we have a similar suggestion added to our roadmap - an "idle" indicator in the Viewer that shows for how long a certain connection has been idle. I will combine your suggestion with that one and update our roadmap.