Conrad Sallian's community posts

Hello Steve,

Here is how to manually fix the installer issue in Windows 10.

1. First you need to locate the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion­\Uninstall . More info.

2. Find Remote Utilities GUID under that key node and delete the RU GUID. The list of RU GUIDs for all versions is available here.  You probably need the one for version 5.6.0.6.

Hope that helps.

Hello Aaron,

The tunneling capabilities are only for RDP. But I will add this suggestion to our wish list.

Thank you.

Hello,

Thank you for your message.

Since we'll need to ask you to send the log files, I will convert this topic to a support ticket. You will receive a message from our support soon.

Hi George,

Thank you for the input. We will review all current suggestions related to idle/lock/logoff mentioned in different topics here on the forum and in support tickets. Instead of implementing them gradually one by one we'll most likely implement them all in one of the future releases, since they are closely related.

Hello Alex,

Thank you for your post. Could you please perform complete RU Server uninstall and then re-install it back again. Remember that for a complete uninstall you should also delete the registry entry HKEY_LOCAL_MACHINE\Software\Usoris\ after you uninstall the program in the Control Panel.

Getting back to this question. It seems like there is not single solution for this type of features, so we probably won't be able to implement it. I'm sorry.

Hello!

I will check with our developers if that's possible. Thanks for the suggestion!

I'd like to remote install a host on to a group of computers, all of which were upgraded from windows 8.1 to windows 10, and all of which currently have Remove Viewer installed.  The version is an old version I'm sure as I have not upd ated it on the hosts in quite some time.  Each computer will be in my active directory.  I'd like one password for each computer and not use active directory credentials.  Each PC has a local admin account se t up with the same password (setup prior to joining the domain).

Ok, here is the process:

1. Configuration phase. Build a custom Host installer using our MSI Configurator. If you are push-installing the program across the network, then you most likely need the first option - Standard MSI. Here's a sample tutorial https://www.remoteutilities.com/support/documentation/main1/item79/

At step 4 select "Pre configure Host settings". A host settings window will then open, where you can set your access password. You'll have a single password for all PCs installed from the installer that you build. If you need a more advanced authorization method, like WinNT authorization, you can enable that. In fact, the tutorial above describes how to enable WinNT security authorization.    

2. Deployment phase. There are two options, both assume that you are on a domain:

2.1 You can deploy your custom installer using GPO https://www.remoteutilities.com/support/documentation/main1/item20/

2.2 Alternatively, you can use the built-in Remote Install tool. In the Viewer select the computers that you want to update in the address book and go to Tools -> Remote Install tool https://www.remoteutilities.com/support/documentation/main1/item19/ . In the tool you'll need to select WinNT security as connection method assuming that  you can use admin$ share and you have administrator rights on the remote PC. Then select action "Install/Upgrade host" and specify the path to your custom installer and click "Process action".

Hope that helps. Let me know if that works out for you.

Yes, it is possible to push only the registry file/record, but there are caveats:

- If you use Internet ID, then this might not work, because an Internet ID is unique for each remote PC. Since you connect in a local network I assume that you use direct connection: computer name/IP address, and you don't need Internet ID.

- If you need a unique password for each Host this won't work either.

So if these two requirements do not apply, you may try to push a registry file/record. In this case you can install a Host on a PC, enable the desired settings, set password etc. and then copy the registry entry from the registry (HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\) .

However, so long as you have an option to push-install anything on remote PCs, I would recommend using MSI Configurator + Remote Install option, just build a new Host installer and propagate/push-install it across all PCs.

If you would rather use the latter, let me know and I'll provide you with some guidance.

Hello,

Thank you for your message.

The reason why this happens is that Windows 10 when upgraded from a previous version resets the Host settings located in the registry key HKEY_LOCAL_MACHINE/SYSTEM/Remote Utilities. In the upcoming 6.5 release we'll change the destination for the Host settings in the registry as mentioned in this troubleshooting article.

Regarding mass install/uninstall, are you on a local network with Active Directory or are those remove computes scattered around the Internet?