Conrad Sallian's community posts

Remote with Dual Monitors & Dual Callbacks

Conrad Sallian, Support (Posts: 2953)

Jun 01, 2015 4:20:27 pm EDT

Hi Larry,

Thanks for the information. We'll try to reproduce the issue and see what might be happening.

keyboard and mouse priority

Conrad Sallian, Support (Posts: 2953)

May 31, 2015 3:44:37 pm EDT

Hello,

Thank you for your question.

By default, the remote user always retains control over the mouse cursor and keyboard input unless the admin/tech disables it on the Viewer side by using the Lock host's mouse and keyboard option.

In addition, there is an option that when enabled allows the remote user to close the session regardless. It's called Notification panel.

Hope that helps.

Remote with Dual Monitors & Dual Callbacks

Conrad Sallian, Support (Posts: 2953)

May 30, 2015 6:09:56 am EDT

Larry,

Have you updated both Viewer and Host to the recent version (6.3.0.2)?

Remote with Dual Monitors & Dual Callbacks

Conrad Sallian, Support (Posts: 2953)

May 29, 2015 9:39:10 pm EDT

Hello Larry,

That's correct. Let me ask our 2nd tier support and developers about this and I'll get back to you soon.

Remote with Dual Monitors & Dual Callbacks

Conrad Sallian, Support (Posts: 2953)

May 29, 2015 7:05:06 am EDT

Hello Larry,

Do both connections use the same port?

Pass-through Authentication

Conrad Sallian, Support (Posts: 2953)

May 27, 2015 3:48:45 pm EDT

Hello Michael,

This is already on our roadmap. We'll try to fit this into one of our upcoming updates.

Minor "Viewing" Bug

Conrad Sallian, Support (Posts: 2953)

May 27, 2015 3:40:39 pm EDT

Indeed :) I will add this to our bug-tracking list. Hopefully we'll fix it very soon because we are going to release an update these days anyway. The update fixes the Ctrl+Alt+Del issue that was reported here on the forum recently.

Minor "Viewing" Bug

Conrad Sallian, Support (Posts: 2953)

May 26, 2015 4:37:00 pm EDT

Hello Michael,

I couldn't reproduce it. Need one clarification though:

4. Right-click and un-check "Ping"

You mean right clicking on the connection -> Auto-ping -> Disable? Or anything else?

Pass-through Authentication

Conrad Sallian, Support (Posts: 2953)

May 26, 2015 4:28:59 pm EDT

Hello Michael,

Thank you for your questions.

Autosaving usernames and passwords doesn't work for Windows Security yet. Only for Remote Utilities Security. More about authorization.

So the connection properties fields that you mentioned work only if RU Security is chosen on the Host side.

Black Screen on FULL MODE

Conrad Sallian, Support (Posts: 2953)

May 26, 2015 4:23:29 pm EDT

Hello Picon,

I will respond via tickets to avoid duplicating answers.

Thanks.

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