Community

Vocal chat [implemented in v5.1]

Conrad Sallian, Support (Posts: 2269)

Dec 14, 2011 1:28:18 am EST

Implemented. See the new Voice & Video chat connection mode in the program.

[Implemented in v.5.4] Print locally a remote document

Conrad Sallian, Support (Posts: 2269)

Dec 14, 2011 1:27:12 am EST

Hi Genie,

This will probably go for the version 5.2 or maybe 5.3.

RUT - Viewer: Licence keys and connection settings encrypted and protected with a password

Conrad Sallian, Support (Posts: 2269)

Dec 14, 2011 1:08:25 am EST

Update on this issue: The License Key Storage and the program's Enter license key dialog are now much safer. It's impossible to copy/steal the license key directly neither from the License Key Storage, nor from the Enter license key dialog.

For more information on the subject take a look at the Registering Remote Utilities topic in our Help file, downloadable here http://www.remoteutilities.com/support/user-manual.php

[Implemented in v5.1] A tiny enhancement

Conrad Sallian, Support (Posts: 2269)

Dec 14, 2011 1:04:41 am EST

Fixed. Now it says "Remote Utilities - Usoris Systems - Viewer"

Do the same thing simultaneously on several remote computers

Conrad Sallian, Support (Posts: 2269)

Dec 14, 2011 12:59:33 am EST

Hi,

So far, in version 5.1 we implemented mass connection properties editing.

In order to mass edit connections, select them by dragging the mouse pointer around them or using <Ctrl> or <Shift> + click, and then right click and select Properties just as you do when edit a single connection.

[Existing feature] One left click to...

Conrad Sallian, Support (Posts: 2269)

Dec 14, 2011 12:56:52 am EST

Hi Genie,

In the RUT-Viewer main menu, select Tools -> Options -> Tray tab, and then select 'Single click'.

Hope that helps :)

Remote Utilities 5.1

Conrad Sallian, Support (Posts: 2269)

Dec 12, 2011 6:47:26 pm EST

Greetings,

We encourage you to post your comments about Remote Utilities version 5.1 here in this topic.

Thank you! :)

Helpdesk

Conrad Sallian, Support (Posts: 2269)

Oct 15, 2011 4:42:22 am EDT

Hello,

Thanks for your questions.

tillithz wrote:
So with 1 license on that laptop, would you be able to connect to two, or three clients at a the same time? or would you have to end the one, and start the next?

Yes, you'll be able to connect to several clients simultaneously. We don't limit the Helpdesk license in that way.

Also, does the Helpdesk license allow for Unattended connection?

Yes.

Also, see these KB articles that may help:
http://www.remoteutilities.com/support/kb/69/
http://www.remoteutilities.com/support/kb/75/

[resolved] Slight issue in remote session

Conrad Sallian, Support (Posts: 2269)

Sep 30, 2011 4:42:57 am EDT

Hi, Martin

Thanks for the kind words.  :)  We will add knowledge base articles that describe issues with other software, especially popular programs, like TuneUp Utilities. People must know that sometimes it's a third-party application that blocks normal operation of RUT.

[resolved] Slight issue in remote session

Conrad Sallian, Support (Posts: 2269)

Sep 25, 2011 9:03:43 am EDT

That's a good idea, Martin. I'll send you a message. Meanwhile I'll move this topic to the techsupport forum.
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