Conrad Sallian's community posts

I moved the topic to feature requests.

The auto-update is a complicated topic that needs to be dealt with care. We will certainly be improving the update process in the future and using RU Server as a central "coordinating hub" is a good idea. Thanks!

Ok, let us know if the problem manifests itself again and we'll think how to go about it further. We couldn't reproduce it ourselves, unfortunately.

Ok. So, getting to the beginning of this thread, do the two callback connections work as they should now?

Hello Larry,

I finally ended up restarting the computer to fix everything.

So which of the issues is currently there? Or did the [Host] restart fix them all?

Version 6.3.0.3. with CAD fix is now available for download.

Hi Larry,

Thanks for the information. We'll try to reproduce the issue and see what might be happening.

Hello,

Thank you for your question.

By default, the remote user always retains control over the mouse cursor and keyboard input unless the admin/tech disables it on the Viewer side by using the Lock host's mouse and keyboard option.

In addition, there is an option that when enabled allows the remote user to close the session regardless. It's called Notification panel.

Hope that helps.

Larry,

Have you updated both Viewer and Host to the recent version (6.3.0.2)?

Hello Larry,

That's correct. Let me ask our 2nd tier support and developers about this and I'll get back to you soon.

Hello Larry,

Do both connections use the same port?