Conrad Sallian's community posts

Jeff Peterson wrote:
Windows 2008R2 server

Jeff,

Perhaps, the Ctrl+Alt+Del simulation is prohibited by Windows security settings on the remote PC. Can that be the case?

Jeff Peterson wrote:
I'm testing out the software and its going fairly well so far with one snag. I've got a Windows 7 machine and a Windows 2008R2 server set up. I can remote into the Windows 7 machine and hit the "send ctrl-alt-del" and get the login screen, but doing the same thing on the 2008 server is failing - it just ignores it. I can send it with another remote control program, it just isn't working with Remote Utilities. Is there anything I need to know or set for it to work correctly?

Hello Jeff,

To send Ctrl+Alt+Del to the remote PC, please use the corresponding command button/icon on the toolbar in the Full Control mode

Scott Berg wrote:

Conrad,

ON the host I do see a blue circle so it is communicating with the media server.

I typed the internet ID exactly as is with the dashes and all and put upper cases.

I was able to connect to is successfully from another computer via a viewer, just not on my ipad. I have no anti-virus or firewall software on my ipad.

Couple of questions:

1. Could you please verify that the mobile Viewer version number is 5.6.0.2. It's displayed at the top right corner of the main screen. Note that the mobile version numbers are not directly related to desktop version numbers. The number above represents the latest iOS version.

2.  When you attempt connection, is the Viewer "thinking" for a while before showing you the "Host not found" message? Or does that message pops up immediately when you click "Connect", without a pause?  

Scott Berg wrote:
Seem to be having the same problem as in the android forums.

No matter what I put in the box, be it the internet id, my internet ip or even the internal network ip I keep getting the host not found error.

I'm on the latest version of both ipad app and the windows host app

Is it a bug in the program or is it something I'm doing wrong?

Hello Scott,

It looks like a firewall/antivirus issue. First, check the Host side and I recommend doing that with the Internet ID. Make sure that you can see a blue sphere/circle beside the Host icon. It means that the Host successfully connected to a mediation server.

Then type the Internet ID into the mobile Viewer exactly (i.e. it's case-sensitive) as it is shown in the Host and try to connect. If it doesn't connect, then the problem is on the Viewer side. Is there any mobile firewall/antivirus or other security software on your phone that might affect connectivity?

Hello Michael,

Thank you for our suggestion. We will add that to our wish list.

Robert Langren wrote:
Not fixed 5.6.0.5

Hi Robert,

Hm. Perhaps it's just hard to say from here what exactly is the problem until we see that with our own eyes. Are you available for a support session? We could connect to your Viewer PC (just install the Host on it) and then try to diagnose the issue by trying to connect from your Viewer to the Windows 8.1 Host.

Please, send a message to support@remote-utilities.com and let us know what date and time is suitable for a remote session. Thanks!

Michael Taylor wrote:
I just noticed when I need to type a capital letter I usually use shift key but its not working, also if I need to type a sybol I would type shift+4 for $ but it doesn't seem to work on any of my host computer when using the viewer

I just noticed 5.6.0.5 was released this version seems to have fixed this issue

thank you

Hi Michael,

You are welcome. If the issue comes up again, don't hesitate to let us know.

Thanks.

Michael Taylor wrote:
I noticed you changed licensing so I decided to try it on my work PC, I selected nt authentication
when I launch my work pc (this is using internet id) it prompts for username, password and domain, I input all proper credentials and it works. if I close the remote session and logoff and then attempt to connect/logon again the username and domain is prefilled. username is saved in the username field and domain is saved in the domain field all is good thus far. however if I logoff and then close out of the viewer then open the viewer up again and then try to connect/login to my work pc the username field is filled in with the domain name and the domain field is filled in with the username. (fields are reversed) this happens every time and easily reproducible.

this is with the latest version 5.6.0.5

thank you

Hi Michael,

That's weird :) We'll check it, thanks!

Robert Langren wrote:
Bug looking (Windows 8.1), Viewer -> "Properties", "Color and CPU", 15 bits (32676 colors) -> connected Host (Windows 8.1) = error. Please fixed.

hello Robert!

Please, upgrade to version 5.6.0.5 released today and let us know if the issue still persists. Thanks!

sabada wrote:
If there is no way from the Android viewer, it's not much use.

Hello,

Currently, there is no "Send Ctrl+Alt+Del" command. It will be though in one of the upcoming updates.

Thank you!