Hi Michael,
because the user may not own the computer (as you mention below) they may be an employee. or in my specific case they are my children. do you have any idea how mischievous and curious children are? they can also be very smart when it comes to technology when they want to be. at this time due to the many issues I've seen in version 6 I can not and would not use it in a business environment nor would I feel comfortable recommending it to my customers.
This is what Windows standard user accounts are for. A regular user, an employee is not supposed to be an administrator on their machine where they can do anything , including messing with the Host.
And by the way, even before we disabled the "Hide tray icon" feature anyone with the administrator account could simply open the processes tab and end/kill rutserv and rfusclient processes, thus stopping the Host.
So showing the icon or not showing the icon doesn't really make any difference in regards with the user's ability to stop/uninstall the Host if their system privileges allow them doing so.
many reasons.. for 1 perhaps they use the computer for non business activity and "think" RUT is used to spy on them?? when in fact it's used to connect when necessary to resolve issues.
Remote Utilities is remote administration software, not employee surveillance software. These are two different markets/niches.
I am a computer consultant. a huge amount of our customers are SMB. many of my customers do not have the resources to manage and secure their network properly, when we recommend GP, strict firewall policies, block local admin access etc. it ultimately requires more administrative resources, knowledge and money.. they do not have the time to deal with user requests like installing basic software on the users pc etc etc) they also don't have the money to call me every time something like this happens. unfortunately this is reality. especially in the SMB market. I can recommend and preach a high security environment until I'm blue in the face but it is ultimately their decision,
That is true, no doubt. But hiding the Host icon in the hope that the user will not know about it and hence won't be able to stop it means fighting the effects, not the causes. The true cause is incorrectly set security policies. There is always a user or two who know what remote access software is and how it manifests itself in the system. So they'll be able to easily stop it regardless of its icon status. :)
I need to add that I absolutely understand your concern and that hiding tray icon is really a convenient feature, well, at least in certain situations. But Remote Utilities is used in an environment where antivirus/security software is king. We need to play by their rules if we want our program to be accepted and trusted by larger audiences. We cannot just send false positive requests demanding a/v vendors to stop treating us badly. Instead, we need to find a common ground and understand what can be done in order to resolve this issue for good.
