Conrad Sallian's community posts

Hello John,

Thank you for the detailed workaround. However, we need to resolve the cause, not the effect :) And we are doing this currently, by contacting Symantec and Google.

Symantec has already responded that they fixed the false positive and the results will take effect within 24 hours.

Thanks, John.

Update on this issue. It seems like the root cause for the Chrome issue is Symantec falsely detecting our program as risky/potentially dangerous. Which in itself is very strange given the fact that our digital certificate is issued by VeriSign and there haven't been any false positive issues with Symantec for very long. We assume that Chrome somehow uses the data from Symantec and aggregates them with data from other vendors, but we are not sure. We have already reported this to Symantec and hopefully the issue will be resolved soon.

It should be noted though that Google Chrome is very quick in going from a mere assumption to a final verdict. That is from the subtle "may harm your browsing experience" to calling the file as being outright malicious.  :D

UPD: sorry, just noticed that you have already provided the instruction in your message. So I've deleted mine :)

You are welcome  :)  Let us know whenever you need any assistance.

Hi Mike,

I'll check with our developers if there is any ETA and get back to you soon.

Hello Lorenzo,

Thank you for your message.

Unfortunately, when Windows Media Center is full screen, there is no way to show its contents remotely due to some technology limitations. This is a known issue.

Don't hesitate to ask me if you have other questions.

Hello Lorenzo,

Thank you for your message.

Have you tried enabling "Capture alpha-blending windows" in Properties->Additional properties?

Hello Mike,

There might be an issue. We have a planned fix of this issue soon.

Yes. You set the password during Host installation.  If you skipped that, however, you can also set the password later in the Host's security settings.

Hope that helps.

Hello Yaek,

Please, note that it's only McAffee that detects our software as "artemis" (a virus) and this is a false positive. We currently have a response from McAfee that they are considering our false positive report.

As for other detections, these are "riskware", "not-a-virus", "potentially dangerous" etc. It means that the program by its nature is dangerous (remote access software) if misused. Although we usually ask a/v software vendors to also remove that classification, but it's up to them whether to mark a certain program as such or not.

Hope that helps. Don't hesitate to ask me if you have other questions.

Hello Mike,

You need to upgrade first before we can tell what is happening. Please, upgrade to version 6.3.0.4.

However, I can tell that if you can't connect to any computer , then the problem is probably on the Viewer side. Make sure that no antivirus /firewall is blocking the program's network connections.