Conrad Sallian's community posts

Hello Harry,

That's strange. Are there any visible signs or maybe crash/error messages?

Hello David,

Thank you for the kind words.

While we do have this suggestion on our wish list , it is not among our immediate priorities simply because with so many free messengers around (Skype, etc.), corporate conferencing tools and the like it would be suboptimal for us to try to replicate this functionality. Our specialization is purely remote access/remote administration, rather than communication - especially when it comes to communication between hosts rather than between admin and host.

Don't hesitate to ask me if you have other questions.

Hi David,

I created a ticket from this thread as we need to take a closer look and provide a personalized assistance. You will receive a ticket email notification.

David,

One more question - what RU version do you have installed? Is it the latest 6.3.0.6 on both sides (Viewer and Host)?

Hi David,

Sorry for the late reply. Could you please check Settings for Host -> Security -> Advanced -> Modes tab and make sure that you have "Remote Printing" enabled there.

Hello David,

You should right-click on the Viewer's shortcut on your desktop and select "Run as administrator" from the Windows context menu.

Hello David,

Please, close/exit the Viewer and run it "As administrator" . Let me know if that works.

Hello Micky,

Thank you for your post.

If you are using "Internet-ID" connection it may be slow because this type of connection requires an intermediary server and not optimized for all geographical regions. For that reason we offer a free self-hosted relay server (called "RU Server") that you can install on your premises or on a Windows web hosting of your choice and route all traffic through that server.

Also, this documentation page has some advice on how to improve performance: https://www.remoteutilities.com/support/docs/slow-remote-connection-speed-performance./

Hope that helps.

Hello Mike,

"It would be better" if this thread contained "meaningful information" about an upcoming Mac client. In lieu of that, what you should have said is, "we are working on it," nothing more- especially if you have no timeline and no real information.

Unfortunately, this is the only information we can provide. That is, we do have a list of priorities, but we can't provide exact dates or ETAs for each item.

The sarcastic sideline commentary, argumentative discourse and tone, has no place here.

Sorry, if there was any sarcasm. It was not meant to offend you anyway.  

IT support is first and foremost, customer service. All you have done here is anger a potential customer to the point that no sale will happen. You didn't benefit me, and you didn't benefit the company you represent.

Mike, I'm here to help prospects make right decisions as well as provide technical support to existing customers. If a prospect wants to purchase and their decision is based on false assumptions (like if I had lied to you about Mac priorities or ETAs) then it is my responsibility to tell them the truth. Namely to tell them what to expect and not expect from us.

Hello Mike,

At this point, I would not purchase this software (1000's of dollars) simply because of the conversation that I have witnessed/"partaken in", here. So even if you are right/correct/justified, you have lost a sale.

Our duty here is to make you satisfied with the software, not to give you empty promises we can't follow through with.

Or would it be better if I told you "Dear Sir, please purchase from us, we will release our mac version tomorrow"? That strategy could backfire and make you disappointed in the long run, which is absolutely unacceptable for us.

Second, the software is at version 6.5- with no Mac client. Tells me everything I need to know about the level of importance it has.

Mac client as well as an improved mobile client (iOS/Android) are our next priorities once we release version 6.5. The 6.5 beta is coming soon.

Don't hesitate to ask me if you have other questions.