Conrad Sallian's community posts

Hello Kiran,

Thank you for your message. I will move this topic to support tickets. Perhaps, we'll need to schedule a remote session to diagnose the issue.

Hi Steve,

Thank you for your comment. Well, we would be happy to have you among our customers, but we won't be giving any empty promises just to win a customer :) Frankly speaking, there's no ETA for Mac Host because there are quite a few more pressing priorities before that.

Hope you understand.

Hi Steve,

Yes, sorry. I thought that you had a different Windows version. You don't need an old installer. Just completely wipe the Viewer installation by following this tutorial https://www.remoteutilities.com/support/documentation/main1/item12/ , and then install from scratch.

Before you do that though, export your address book so that you could import all your remote PC records back into the Viewer once you upgrade.

Hello Steve,

You could try this Microsoft Fix It tool to fix the msi issue on your computer:

https://support.microsoft.com/en-us/mats/program_install_and_uninstall

And then install the latest version of RU.

Hope that helps.

Hello Steve,

You can perform complete uninstall of the Viewer as described here https://www.remoteutilities.com/support/documentation/main1/item12/ . Or , if you have already uninstall it through the control panel, clean up the %APP DATA% directory, but before that copy its contents elsewhere just in case. By default your address book is stored there (the file connect_4.xml).

Hope that helps.

Hi Niklas,

We will remove it in the upcoming update. Thanks.

iampedro wrote:
My company I work is looking maybe to move away from a major competitor of yours and didn't know if you could tell me what you are going to be bringing to the table this year. Should i PM you with the details?

Yes, feel free to send your requirements over to me at support@remote-utilities.com . Thanks.

Hello Giuseppe

Thank you for your message. No, so far there is no such featue.

However, we have a similar suggestion added to our roadmap - an "idle" indicator in the Viewer that shows for how long a certain connection has been idle. I will combine your suggestion with that one and update our roadmap.

That might be a good idea, thank you. But unfortunately, due to the fact that we work in a competitive market we are not allowed to publish our official roadmap. This is an inner document compiled and reviewed regularly according to our customers/users input and feedback.

I'm sorry, but complete roadmap made public is just not possible. Everyone is welcome to post their feature suggestions on this forum though.

Thank you for your understanding.

iampedro wrote:
Excited to see what 6.5 has to offer when do you want to release 6.5?

It's almost ready. The beta will see the light in the nearest couple of weeks.