Conrad Sallian's community posts

Hello Jeremy,

Thank you for your message.

Set up the Host with default internet iD for connection. I can add the host to my Viewer but could not connect to it.

We have a dedicated knowledge base /troubleshooting article with possible causes and solutions. See Internet ID connection not working.

However, I spent about 30-60mins before I could get a connection through. I needed both RUServer and Host to be on same PC. Reading the manuals and trying all sorts of port forwarding and connections.

A possible reason why you couldn't connect with the default ID server is that either on the Host side and/or on the Viewer side the perimeter firewall or ISP blocked outgoing access (i.e. port) to our primary ID server.

This is quite rare a situation and it might occur in very strict network environments. In this case it is recommended indeed to use your own ID server.

Now I'm more confident of what RU needed, I installed host for internet iD via default RU servers. It worked (dont know what happen when I first tried).

You can take a look at Ports used by Remote Utilities. This way you will know where to look if you have any connectivity issues. Oftentimes, blocked ports is the primary reason why there is no connectivity.

Only snag is speed of screen draw. [censored] is fastest then tv. RU is similar to VNC/ms RDP.
I guess when more users contribute some funds to RU, they will improve.

Speed and performance may vary from tool to tool and across different environments. Also, some manufacturers use a trick - the color depth and other options/settings that influence performance are adjusted automatically depending on your connection speed, so you perceive a better speed as compared with a tool that doesn't have such auto-adjuestment. Remote Utilities doesn't. But you can change performance option manually, see this article.  

In summary, Remote Utilities is a great replacement. To be honest and not in anyway downgrading RU's usability, RU is akin to an early 2000 app in its look and feel. BUT everything works, I say works with a caveat that in any software app there are bugs and incompatibilities depending on how clean the machine is, its installed on.

Thank you. Our paradigm is not to make the tool look fancy but to make it do its job :) Although, interface and usability also matter.

Oh I must add this, from answers (he gave to me)and his reply in this forum, Conrad Sallian as compared to the other tech support of the other remote logins apps, is Right-on the ball with answers to questions. He is polite without being arrogant about his knowledge and respectful of other users skills and knowledge.

It is time for me to ask for a pay raise  :)

As much as I like free stuff, as they say on torrents, please seeeed. For RU, PLEASE pay some money so we would have a greater product then [censored] . If you are using free licence consider making a donation. We are techies charging money for our time, reciprocate a portion to RU as well.

Thank you! Still, everyone can use a free license without a donation , no problem. We only ask everyone not to break the EULA and purchase the commercial license when they go beyond the free license limits.

Angus,

Could that be that the administrator set this policy exactly because they don't want various "agents" to  run? :) If so, perhaps it's not a technical issue but rather an "administrative" one.

Hello Angus,

So is it good or bad?  :)

Hello Bretislav,

Bretislav Duda wrote:
How update Agent without change ID and pass, please?

There is no such thing as "updating Agent" in common sense because you do not install the Agent, you run its executable right away. When run, the Agent generates a new ID and password. However, this ID and password stays the same the second, third etc. time you run the Agent on the same PC.

If you need a permanent access to the remote computer use the Host instead. Everything you can do with the Agent you can also do with the Host. If you need to configure attended access with the Host, just use the Notification panel and Ask user permission options.

And ...

any chance build code with features auto update agent via download from defined links, BEFORE run agent?

And feature ... reload runing Agend after reboot PC?

Thanks

Do you mean Agent or Host?

Angus Scott-Fleming wrote:
Can you run the MSI installer with the command-line switch "/passive" or do you have to build a 1-click EXE?

Here is information that can help https://technet.microsoft.com/en-us/library/cc759262(v=ws.10).aspx .

Angus,

It's in the config_4.xml in the portable Viewer folder, on the USB or whatever you run it from. However, we'll soon start putting the license information to license.txt file as it was before.

Angus,

Thank you for valuable information. I'll forward this to our developers for investigation and see if we can do anything about it.

Hello Angus,

Such fading out or minimization could negate the whole purpose of the notification panel - to be a constant reminder of someone being connected to the PC.

For a one-time notification the Ask User Permission is better to be used.  

Hope that helps.

Angus Scott-Fleming wrote:
It would be a Good Thing if we could update a remote's RU host from the Viewer control panel.

You actually can. This is called Remote Install tool.

Thanks!

Angus Scott-Fleming wrote:
Add my vote for this ...

Thanks!