Conrad Sallian's community posts

Hello Mark,

Thank you for your post.

We will check that issue. But strictly speaking, it may not be relevant now because we will be significantly revamping how the address book works in the mobile viewer very soon anyway. Instead of just a simple drop down list we are planning to add a full-fledged address book like you can see in the desktop Viewer.

Ok, thank you. We'll take a look.

Hello Scott,

You didn't get an email? Strange. The emails should be sent. I'll ask our webmaster to check.

Shouldn't I be able to store 10 different addresses? In other words, if I had ten computers, shouldn't I be able to store all ten addresses on all ten computers, or can I only store one address per computer, because that would make a total of ten addresses?

Regardless of whether your address book records point to the same or different computers, the free license only allows you to have no more than 10 records in your address book. Or across all your books, if you have multiple address books created in the Viewer.

Hello,

This is a Windows feature called "Interactive services detection". Looks like you have this feature enabled on your computer.

https://blogs.msdn.microsoft.com/patricka/2011/03/14/troubleshooting-interactive-services-detection/

Steve, I've sent a link to download old installer via email. Let me know if it helps.

Hello,

Could you please show us a screenshot of the message? You can also send it via email to support@remote-utilities.com , just refer to this forum thread.

Thanks.

Update on this issue - Malwarebytes rep says the issue should be fixed in their next database update:
https://forums.malwarebytes.org/topic/179483-false-positive/

Hello Scott,

Thank you for your message. The limitation applies to all your address books in the Viewer. If the the number of records across all of your open address books is more than 10, the Viewer will show the warning message.

Hi Marv,

Thank you for the report. We'll make sure the issue is fixed as soon as possible.

Hello Steve,

Here is how to manually fix the installer issue in Windows 10.

1. First you need to locate the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion­\Uninstall . More info.

2. Find Remote Utilities GUID under that key node and delete the RU GUID. The list of RU GUIDs for all versions is available here.  You probably need the one for version 5.6.0.6.

Hope that helps.