Conrad Sallian's community posts

Hello,

We've been a little late with the upcoming 6.5 release so our other plans have also shifted a bit. But we keep an eye on this suggestion, and it's actually on our roadmap for the near future.

Hello,

Yes, thank you. We'll take that into consideration.

Hello Jasper,

You could try the /silentuninstall command line parameter. See this reference page https://www.remoteutilities.com/support/documentation/main1/item86/

Hope that helps.

Hi,

Thank you for the kind words! Glad to hear you found the cause of the issue.

We are planning to add even more exciting features to the RU Server very soon, right in the next upcoming update. So stay tuned!

Hello,

Thank you for your message.

On the Host machine does the Host icon have a small blue light on it signifying that the Host successfully connected to your server? Or is the light grey (no connection)?

Hello Jasper,

Q: Does this prompt come up only once and the user won't see any other prompts regarding email, right?

Yes. The ID is persistent once generated, unless you manually change it afterwards in the Host settings. Therefore there is no need to send email each time the program is run and notify the user about that.

Q: Why can I not access the documents folder?

When you open the File Transfer window, in the Access menu try to switch from "Current user" to "System".

3) I'll be using RU for one host and one client. I have activated the free license on the client, but 30 days trial notification is still on. Do I need to buy a license for one host and client?

You need to restart/reopen the Viewer.

Aaron Levinson wrote:
Ah, that makes sense.  At  https://www.remoteutilities.com/support/documentation/main1/item142/#license_count  , it states: "For the 'per operator' license type the license count means how many users (operators) can work simultaneously from Viewers registered with this license key."  I had assumed this meant something was done to actively prevent more users than are licensed from using the same license key at the same time, but I realize now that my assumption was incorrect.

Actually, the program does prevent extra connections and warns the user. But this is only if our hosted service or RU Server is used.

hi Aaron,

Yes, that makes perfect sense.

Hi Aaron,

Even if I were to use a direct connection or a self-hosted server (and I'm doing the latter), there is still the question of how the verification of pay licensing works.

Based on trust :) We have our EULA and we expect our users to honor it.

And, I would tend to think that this network communication would happen through Remote Utilities infrastructure, regardless of which RU Server is used (or even if an RU server isn't used, as is the case with a direct connection), although I haven't run a packet sniffer to confirm this

Remote Utilities never communicates with our servers if direct connection or your own RU Server is being used. Even the license key does not require activation and Web access. It's just a static key - you can register the Viewer with your license key even if you disconnect the Viewer PC from the network.

Update: you DO need a network connection if you generate your free license key from within the program though, because the program needs to contact our key generator on the Web. What I meant was that you didn't need network connection when you already had a license key on file and you needed to apply it in the program.

Hello Aaron,

Thank you for the kind words. Regarding the free version 5.x - we discontinued ID service for that version, but for a different reason. Version 5.x was frowned upon by antivirus programs just too much, because it was relatively easy for bad guys to plant malware or patch that version and get away with that. So we made our free 5.x users to upgrade to version 6, but we didn't take away their free license.